Video learning

The aim

To ensure managers inform and involve their teams in order to improve motivation and productivity.

About the programme

Research shows that the two most common complaints in organisations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The best of motives consists of two programmes which tackle each of these issues. In No... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

About the programme

An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mindset for work and improve your productivity and service attitudes. Find out about the Negative Land of W, the negative mood monster and negative scripts and how they keep you stuck. Learn how to use positive scripts to motivate yourself, achie... (read more)

The aim

To encourage everyone to look at challenges from a new perspective.

About the programme

If meetings and training sessions are an essential part of your organisation, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quirky 10 minute programme is the way to achieve it. It will challenge any audience to think r... (read more)

The aim

To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers.

About the programme

In less than two minutes, customers make a snap decision about the employee in front of them. In business as well as life, the failure to build trust and rapport can be insurmountable, while... (read more)

The aim

To show the value of embracing and preparing for change.

About the programme

In this thought-provoking meeting starter or ender on change, the legendary Indian-Pacific train journey illustrates that although we are limited to seeing only a small distance in front of us, which is constantly changing, we need to have made a plan to get to where we are going even t... (read more)

The aim

To help you grow your relationship and leadership skills.

About the programme

Designed for leaders at every level, from CEOs to front-line supervisors - as well as anyone to whom others look for leadership in the workplace – LeaderFISH! is a personal development guide which offers practical tools, promotes positive leadership and inspires excellence. ... (read more)

The aim

To encourage mutual respect within the workplace.

About the programme

This is a visually engaging four-minute launching point to any session on leadership, management training, interviewing, performance appraisals, supervisory training. The programme was originally inspired seven years ago by a mere three lines from a poem, and was more recently... (read more)

The aim

To provide people with a simple model to help them analyse their own reactions to change.

About the programme

Although we seem capable of coping with considerable change in our domestic lives, at work we often display an inability to adjust to new demands and consequently suffer stress and anxiety. Based on the ideas of TV and radio counsellor, Phil... (read more)

The aim

To avoid situations in which employees spread rumours to fill the gap left by a lack of formal communication.

About the programme

People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation onc... (read more)

The aim

of the change video To help organisations and individuals manage change successfully.Help your employees deal with change Using the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, Jamie's School Dinners: Managing and living with change, brings change to life i... (read more)

The aim

Demonstrates how to manage change successfully and shows individuals how to respond to change when it happens to them.

About the programme

Jamie Oliver wanted to transform school dinners from processed, ready-made junk into tastier, more nutritious meals. He also needed to convince dinner ladies, head teachers, government ministers a... (read more)

The aim

To equip managers with the skills they need to deal with their staff’s emotional response to change, and implement change more successfully.

About the programme

Change is both normal and constant but is seldom popular. It frequently leads to resentment, stress and distrust. It need not though. Through the professional management of change the process can be re... (read more)

The aim

To encourage people to achieve results through co-operation and influencing people.

About the programme

No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. This engaging drama sets out the process for working towards a win-win result, concentrating on is... (read more)

The aim

To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.

About the programme

Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)

HR Magazine has reviewed this resource. Read the review

The aim

of this assertiveness training video To show staff what true assertive behaviour... (read more)

The aim

To understand the importance and meaning of body language in the workplace.

About the programme

Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core programme, in this four-part masterclass, uses drama to look at t... (read more)

About the programme

This programme will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.Scripted by a subject exper... (read more)

The aim

To help your organisation get the most from using email.

About the programme

To use email effectively you need both to manage your inbox efficiently, and also to apply the principles of good communication. This informative programme will help you use email productively and will encourage everyone to realise the enormous potential benefits of the medium for themselve... (read more)

The aim

To give people an insight into using emotions to be smarter in the workplace.

About the programme

Dr Daniel Goleman has made groundbreaking discoveries on the emotional mind, believing it can play a key role in determining people's success in their careers. In this compelling and watchable live lecture, he explains why emotion is another measure of intelligenc... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)

The aim

To give people the skills to communicate effectively with colleagues and customers.

About the programme

Good communication is a two-way process - you need to put yourself in the other person's shoes, and they need to put themselves in yours! This programme contains practical lessons on to how to achieve this, using the example of two people who work alongside... (read more)

The aim

of the presentation video To give staff at all levels the confidence and skills to prepare and deliver effective presentations.To help you deliver any presentation Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the... (read more)

Training and Coaching Today has reviewed this resource. Read the review

The aim

of the customer service video To show people how to develop more... (read more)

Click here to preview the Digital Learning Book, includes both video extract and exercises. Make Effective C... (read more)

This training resource will...Enable people to organise and chair meetings that are more effective and more motivating for those who attend."I've got to go to a meeting"It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And yet, we all know you can't manage without meetings. A team isn't a team u... (read more)

The aim

To help managers make their coaching messages more memorable.

About the programme

John Townsend, Europe's leading 'Train the Trainer' guru, uses his skills to help managers with learning and teaching. Using a combination of live action and animation, this programme examines how the memory works and how we learn, what factors affect recall, how to f... (read more)

About the training video To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.Training programme for better meetings An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged wit... (read more)

The aim

To help call-centre staff answer customer enquiries effectively and professionally.

About the programme

Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)

Your learners will... Understand how to use praise so that employees understand that their efforts are appreciated.Retain talent and motivate the team Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)

The aim

To enable managers to employ constructive criticism in the right way.

About the programme

Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover th... (read more)

About this programmeThis programme covers persuading, influencing and negotiating skills comprehensively enough to be used on training courses covering just one of these core skills, or on a more general communication skills course. It will equip any employee with the skills needed to get the best possible result out of any situation, and can be applied inside and outside of the workplace... (read more)

About the programme

An excellent presentation can be the key to achieving personal and organisational goals. This programme is packed with fresh ideas and techniques that will enliven your training programme and equip any employee to deliver engaging and informative presentations. Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovati... (read more)

The aim

To explain the techniques required to get your point across in writing clearly and persuasively.

About the programme

Everyone can improve their written communication skills, even if they're not a natural writer. In this insightful programme, which is ideal for those that find it hard to get started on a written task, Nisha is shown coaching two of her colleagues:... (read more)

The aim

To teach the skills required to write and present an easy-to-read, informative and forward-thinking report.

About the programme

A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. T... (read more)

Learning objectives To understand and use assertiveness effectively at work.Assertive behaviour training Real assertiveness involves clear yet respectful communication, particularly in the face of stress and conflict. By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively. This insigh... (read more)

Running team meetings Ensure team meetings are concise, inclusive and contribute to achieving collective goals.About this video training resource A team briefing is a vital event in every organisation; it tells people what is happening and why. In order to exercise effective leadership, team leaders therefore need to know how to talk to their team. After all... (read more)

Learning objective To give all staff members the skills to use the telephone effectively in a business context.Effective telephone communication The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills ha... (read more)

The aim

To ensure that team members understand when to send emails and what should and shouldn't be sent.

About the programme

This quick four-minute video-based programme sets the stage for discussing how emails can be best used in your organisation. It uses fast-moving images and tongue-in-cheek humour to grab the attenti... (read more)

About this learning resource Based on the book, ‘Living the Brand’, this programme uses the sportswear brand, Patagonia to demonstrate how organisations can capture the passion of their people to create stronger relationships with customers and develop new ways of working. Learners will explore how the company has achieved this and how it uses its mission and v... (read more)

The aim

To help people understand how to think creatively.

About the programme

In this lecture-style presentation, John Cleese claims that creativity is not a special talent. People are either in an 'open' or 'closed' state of mind. The closed mode enables people to apply themselves to tasks with vigour and concentration; the open mode is more relaxed and... (read more)

The aim

To help people understand that creativity is not about being artistic, but about having the right attitude.

About the programme

Many people don’t know how to think creatively because they don’t believe they are artistic or imaginative. This challenging programme, however, teaches a surprising truth about creativity - that it's not a magical, mysterious o... (read more)

The aim

To enable people to turn good ideas into effective action.

About the programme

The green stage of Mark Brown's creative-thinking process enables people to translate ideas into action and make things happen. Using a ‘four-box model’, it introduces a framework for empowerment - this enables people to take the initiative and motivates them to be responsible... (read more)

The aim

of the creativity training video To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking process time and space to flourish.Help harness the power of unconscious thinkingIn this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisa... (read more)

The aim

To create a more relaxed attitude in which creativity can flourish.

About the programme

Cleese tackles the thought-provoking idea that mistakes are a crucial part of the creative process - a live presentation to one of the USA's most prestigious training forums. He shows that each mistak... (read more)

Joel Barker has always believed the future is something you create, not something that happens to you. In this bold, new program, Innovation at the verge, Barker teaches how to create your own future by finding your next innovation. Through stories and examples, you will learn how to combine your ideas with the ideas of others as you meet at the verge.Getting the most out... (read more)

The aim

To help people realise that they can choose which emotions they want to show.

About the programme

This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Ente... (read more)

The aim

To demonstrate the value of addressing the causes of customer complaints to improve the quality process.

About the programme

This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)

About the programme

Every employee is required to interact with a customer at some point in their career, often on a daily basis. This programme is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner. Scripted by a subject expert a... (read more)

The aim

of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)

� Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories.... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

The aim

To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.

About the programme

Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressi... (read more)

The aim

of the customer service video To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.Help you deal with customers How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a custom... (read more)

The aim

To show people how to handle complaints well and help prevent them from recurring in the future.

About the programme

Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with five disti... (read more)

Learning objectives To create an atmosphere in which everyone can make decisions that will benefit the customer.Empowering for performance In this humorous drama, a company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use thei... (read more)

Learning objectives To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.The effective after-sales service video Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business -... (read more)

The aim

To integrate all individuals into a team by promoting collective understanding.

About the programme

This British version of a world bestseller (based on Rosabeth Moss Kanter's acclaimed work) is an entertaining parable about being different; about being an 'O' among a group of 'X's. It is targeted at groups featuring minorities of all types, in areas such as rac... (read more)

The aim

of this multicultural training video To show how to overcome challenges and maximise productivity when managing a multicultural team.About this cultural differences programme Working internationally is difficult and demands special skills to ensure success. Many highly effective managers and professionals often under-perform when working with people from diff... (read more)

The aim

of the diversity training video To show employees how all types of discrimination can and should be avoided in the workplace.Avoid discrimination in the workplace It may be wrong to treat everybody in the workplace as if they are the same, because people are individuals. But it may be equally as wrong to treat them as different, because of stereotypes or by j... (read more)

Understanding the impact of cultural differences To increase understanding of the impact that cultural difference can have on communication at work.About this diversity video In Britain today people from all over the world live and work together. We interact on a daily basis across generations and cultures. This can bring many challenges at work. Perhap... (read more)

The aim

of this business finance training video To enable managers to appreciate how key financial statements are calculated and how they are used.About this finance essentials programme The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager'... (read more)

The aim

To prioritise, build up and control a budget at work.

About the programme

The owner of a small manufacturing business finds himself in a typical predicament: sales are up 50 per cent on the previous year but profits are down. His more knowledgeable friend is able to explain that the increase, and the extra expenditure it incurred, were not previewe... (read more)

The aim

To enable managers to control the relationship between cost, price and volume.

About the programme

Three factors determine profit - cost, price and volume. What isn't so simple is balancing the relationship between the three. If the mere mention of fixed and variable costs, break-even points, contribution, depreciation, or marginal and total absorptio... (read more)

The aim

To increase understanding about an organisation's stock market performance.

About the programme

It's not just senior executives who need to know how well their organisation is doing; everyone would benefit from a deeper understanding of what a company's stock market performance actually means. This two-part programme uses a realistic drama to explain a subject that many... (read more)

The aim

of this safety culture video To challenge or change the way we feel about safety.About this training programme As a species, meerkats should never have survived at all. They're tiny, vulnerable creatures that live in an incredibly hostile environment full of savage predators. The fact that they do thrive is down to a single extraordinary talent: their ability... (read more)

About the programme

As one of the most intelligent animals on the planet, elephants display the natural world's greatest leadership qualities.Using a leadership model that has delivered survival for over 50 million years, their leaders (or matriarchs), use the same set of core skills required by safe leaders in the human world. In Giants of leadership - The nature of... (read more)

The aim

To increase awareness of the emotional impact of your behaviour in stressful situations.

About the programme

With its positive, practical messages, this engaging programme will appeal to people who know how to be good managers but who might also appreciate some down-to-earth advice at a time when mounting pressures can blur priorities. Managers are constantl... (read more)

The aim

To ensure that appraiser and appraisee take equal responsibility for getting the most out of their meeting.

About the programme

It is essential that the manager conducting an appraisal, and the staff member being appraised, both understand the value and objectives of an appraisal interview for it to be worthwhile. Suitable for a stand-alone appraisal c... (read more)

Training and Coaching Today has reviewed this resource. Read the review

The aim

of this recruitment training video To use the concept of 'behavio... (read more)

The aim

of the counselling skills training video Learn how to deal with staff whose personal problems are affecting their work.Help your staff acheive a healthy work/life balance With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are lookin... (read more)

The aim

of the appraisal programme To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.Help your managers turn a difficult interview into a positive This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common i... (read more)

The aim

To teach the skills required to start, run, or improve a company appraisal system.

About the programme

The annual appraisal (or annual review) is an opportunity for managers to assess their team's performance and tackle areas that need improvement in the year ahead. This comprehensive appraisal package contains everything you need to start, run or imp... (read more)

The aim

To use praise and constructive criticism to achieve better performance.

About the programme

Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition for what they are doing well and guidance when they could be doing better. The main programme and course guide give clear examples and guidelines on how to give... (read more)

The aim

To learn a more emotionally competent approach to delivering feedback.

About the programme

Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, fe... (read more)

Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.

The aim

of the appraisal video To show managers how to understand and address the needs of their staff.Help your managers to conduct appraisal interviews Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and... (read more)

The aim

To provide managers with all the necessary skills to conduct an effective recruitment interview.

About the programme

A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable... (read more)

The interviewee preparation programme is ideal for first time interviewees. This 5 minute video will show interviewees how to research companies and how to question the interviewers to find out the things that matter to them. This programme is also included with It's your choice ... (read more)

The aim

of this performance management video resource To show managers how to get staff to perform well on a day-by-day basis, not just following an appraisal.About the training video To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to f... (read more)

The aim

To show managers how to handle grievances and discipline issues.

About the programme

This realistic drama is an excellent introduction to grievance handling and discipline, and is ideal for first-line managers and team leaders. It shows what can go wrong when grievances and discipline matters are handled wrongly and why it is vital to distinguish between the two.... (read more)

This video training resource will... Change the way every person in your organisation approaches appraisals.Help managers get better outcomes from appraisals Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to thin... (read more)

About the programme

This programme will equip anyone involved with selection interviewing to prepare for, conduct and assess interviews professionally and incisively, ensuring that the right candidate is selected and avoiding the high costs associated with poor selection.Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovative training prog... (read more)

Training video objectives To learn a confident and proactive approach to bad news interviews.Dealing with bad news interviews Without exception, every manager dreads the situation arising where he or she has to give employees bad news, because telling someone something that will disappoint, anger or upset them is never easy. There is no magic f... (read more)

Learning objectives How to handle even the most difficult interview.Redundancy, poor performance and discipline interviews Philip Hodson shows how to handle some of the most difficult interviews a manager can face: redundancy, poor performance and discipline. B... (read more)

The aim

of this absenteeism training video To help managers tackle absenteeism within their teams.About this absence minded programme Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or exp... (read more)

The aim

To appreciate the nine key team roles, and balance an effective team accordingly.

About the programme

Managers must understand that people bring more than their skills and experience to a team; they bring their personalities as well. Utilising people's behavioural strengths to create a balanced team adds immensely to both group and personal performance. This... (read more)

The aim

To give managers the skills to guide and encourage their teams towards greater performance.

About the programme

Managers play an important part in the way their teams learn. This programme shows how managers can use coaching to teach practical tasks and interpersonal skills to the people who work for them.In comparing the way a manager leads his teams a... (read more)

The aim

To teach managers how to be effective coaches.

About the programme

Strong coaching skills are invaluable to any business. Through effective coaching, managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction. Combining drama, documentary interviews and a real-life coaching session, this programme is a comp... (read more)

The aim

To enable managers to understand the concept of working capital and how they can free it to be used in the business.

About the programme

Customers won't pay on time, suppliers won't deliver until bills are paid; spare capital is tied up in work-in-progress. It's a 'catch 22' situation that can bring a business to its knees. This humorous programme... (read more)

The aim

To show employees how to resolve problems on their own using basic conflict management skills.

About the programme

Conflict at work shifts the focus away from the basic goals of the team, department and organisation, and negatively impacts productivity and, ultimately, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict r... (read more)

The aim

To ensure staff know the job they're doing, why they're doing it and how their work affects their colleagues.

About the programme

In today's competitive environment people are busier than ever before. It is therefore essential that they really understand their role. This programme, based on Belbin's workset model, looks at the performance of the team aboard a scie... (read more)

The aim

To show people that there is an increasing scope for individual freedom and achievement.

About the programme

Charles Handy is pushing the boundaries of how we perceive our work. As power moves away from the centre of the organisation, people become more responsible for their own career. Handy offers his personal thoughts on the dilemmas facing people in tod... (read more)

The aim

To help people analyse the composition of their own team in order to increase team effectiveness and performance.

About the programme

Fire, Toast and Teamwork is an engaging programme, designed to set out and explain Team-Role Theory. The film introduces and explores Dr Belbin’s Team Roles through animation and then illustrates them in a more... (read more)

The aim

To give managers the leadership skills they need to enable individuals to work more effectively as part of a team.

About the programme

There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team.... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)

The aim

To ensure managers understand the need for coaching and then learn how to coach.

About the programme

The helping hand shows managers that understanding the importance of coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn. The manager n... (read more)

The aim

To give managers practical ways to spot people planning to leave, and to keep hold of them.

About the programme

Someone resigning often comes as a complete shock. Even if you saw the warning signs, and just didn't do anything about them, the number of thoughts that simultaneously rush into your head is immense. Why are they leaving? Could I have stopped it? How muc... (read more)

About this video course The prospect of industrial action could be one of the most demanding situations your managers will ever face. It’s vital that they know the law, what’s expected of them; and where the lines are drawn. ‘Industrial action: a manager’s guide’ is a powerful learning resource. The drama-based video comes with a comprehensive set of learni... (read more)

The aim

of the leadership video To show how to become a better leader.Improve your leadership skills 'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable... (read more)

The aim

To show how to become a better team.

About the programme

“For me tonight was a very powerful night really. Because there was no one to catch them, they concentrated so hard. I think today they came together really well as a team." (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, orga... (read more)

The aim

To help motivate leaders.

About the programme

What Bob Farrell did for customer service in the best selling Give`em the Pickles! he's doing again for leadership with The Leadership Pickles! A fun and exciting programme, The Leadership Pickles! combines Bob's passion for serving others with powerful leadership stori... (read more)

The difference between leadership and management To discover what it takes to be a more successful manager and leader.Help your managers to become leaders Is leadership just a fashionable name for management or are the skills of leadership distinctly different? If leadership is different, what's the best mix of management and leadership for your job? In thes... (read more)

“If teaching was as simple as telling we would all be a lot smarter than we are” (Mark Twain) Help managers to coach effectively Coaching has the potential to underpin everything a manager does. An emotionally intelligent approach builds effective working relationships, and helps create a culture that supports learning and continuous improvementThe Manage... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Bigmouth Billy (16 minutes)Billy (Rik Mayall) promises everything but does nothing until his boss (John Cleese) helps him to plan an effective schedule and set... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Lazy Linda (15 minutes)Linda (Cassie Stuart) gets away with murder. By balancing quantity and quality, Dawn French brings her performance up to scratch. ... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Moaning Minnie (19 minutes)Minnie (Emma Thompson) can give a thousand excuses why something can't be done. Genie John Cleese teaches Minnie's manager (Stephen... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Silent Sam (17 minutes) Sam (Michael Percival) knows his job backwards but cannot communicate.... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Wimpy Wendy (17 minutes)Wendy (Dawn French) needs constant reassurance before making decisions. By consulting and empowering her, Jennifer Saunders boosts We... (read more)

Coaching skills for managers To give managers the coaching skills they need to guide and encourage their people towards greater performance.About this video training programme Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of the... (read more)

About the programme

Despite being an essential tool of good management, trainers can struggle to get managers enthused about performance management and appraisal. This programme will enable any trainer to engage managers and show them the real benefits of effective performance management and appraisal.Scripted by a subject expert and trainer, and with an accompanying trainer's guide... (read more)

About the programme

This programme will enable you to deliver practical and impressive leadership training, giving managers at all levels a clear understanding of leadership and how to apply that understanding on a day-to-day basis. Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovative training programme is comprised of short clips which... (read more)

The aim

To arm individuals with the skills to make good, reasoned decisions.

About the programme

More and more people at work are being asked to make decisions for themselves. However, these decisions often need to be made at increasing speed and under pressure. Set in the 'decision lab', this engaging programme uses live action and animation to illustrate Mark B... (read more)

Learning objectives To learn the skills to select candidates who are a perfect fit for both a functional position and an existing team role.Applying Belbin's team-role theory to selection Based upon Dr Meredith Belbin's credible team-role theory, this programme, part of a three-part series, provides support for managers involved in selection. Belbin's research... (read more)

Learning objectives To develop, guide and support staff so that they function as an effective and motivated team.About the training video Inspiring leadership is the key to business success. Team leading covers the challenges every manager faces in trying to lead a team and looks at what managers need to lead and motivate a team effectively. This pa... (read more)

The aim

To help non-specialist trainers who are called on to train.

About the programme

Today many people who are not specialist trainers are being called on to train. But do they know how? John Townsend is an internationally acclaimed expert on the training of trainers. His numerous works on the subject include 'The trainer's pocketbook' (also distributed by Video Arts).... (read more)

Learning aims To enable managers to appreciate and use their team's knowledge in the decision-making process. Team decision-making A manager has made some poor decisions - making them himself, rather than using his team's experience. He learns the four stages of professional team decision thinking: asking the right questions, creating a choice of answers, look... (read more)

The aim

To show managers the importance of adopting essential time-management and delegation skills.

About the programme

The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more)

The aim

To show managers the importance of adopting essential time-management and delegation skills.

About the programme

The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more)

The aim

To illustrate how to manage aggressive behaviour.

About the programme

Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by looking at the different ways in which such behaviour is expressed. ... (read more)

Learning objectives The techniques of one-to-one training.Helping people to learn This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an of... (read more)

GOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the review

The aim

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The aim

To help individuals focus on making the most of their time to the benefit of their work and personal lives.

About the programme

Not every individual is a manager or can delegate work to others. Many people must learn that making time work for them is a key life-skill. This highly motivational drama, addressed to individuals and team members at every level, focus... (read more)

The aim

To give those tasked with managing projects the skills to maximise their team's performance.

About the programme

Not everyone who has to manage a project knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. This programme provides a complete solution to these issues, exploring... (read more)

The aim

To conduct business in an organised, professional and profitable manner.

About the programme

sThis entertaining two-part programme uses true-to-life examples to brilliantly illustrate how easy it is to be busy without being productiveIn Part 1, Valuing your customers, a 'Flash-Harry' salesman takes every opportunity to show off his expertise. He's a... (read more)

The aim

To conduct business in an organised, professional and profitable manner.

About the programme

sThis entertaining two-part programme uses true-to-life examples to brilliantly illustrate how easy it is to be busy without being productiveFor information on Part 1: ... (read more)

The aim

How life assurance protection is vital for every family.

About the programme

This powerfully emotive story is motivating for the sales team and gives agents and brokers a platform for discussion with prospective clients. It's suitable for a wide variety of audiences from staff to clients, and provides a great introduction for newcomers to the industry. It als... (read more)

The aim

To teach staff how to make a sale over the telephone by remembering a few simple steps.

About the programme

A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)

The aim

To teach stand people how to present themselves and their company in a professional and organised manner.

About the programme

Even if an exhibition stand is designed to the finest detail, it will not produce the desired results if the people behind the stand don’t know what they are doing. This humorous programme shows how to ensure that all st... (read more)

Sales skills: training objectives To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.About this sales video learning programme Sell it to me! is the best-selling two-part programme on how to build the kind of relationship with customers that will guarantee a sale.... (read more)

Learning objectives To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships. Essential skills for sales professionals Sell it to me! is the best-selling two-part programme on how to build the kind of relationship with customers that will guarantee a sale. ... (read more)

The aim

To give all sales staff a solid grounding in core sales skills.Making effective sales presentationsThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Four separate programmes cover all facets of making a successful sale:How to explain the benefits, meet objections, and spot the buying signals is cove... (read more)

Learning objectivesTo give all sales staff a solid grounding in core sales skills.

About the programme

This classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Part 3: Difficult Customers  deals with the... (read more)

Learning objectivesTo give all sales staff a solid grounding in core sales skills.Closing the sale video resourceThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Closing the sale is an area where even skilled salespeople fear rejection. In this resource they will find out how to conclude... (read more)

Learning objectives To provide step-by-step training in developing customer relationships.Consultative sales skills training This three-part series, combining expert advice with drama sequences and fly-on-the-wall style documentary clips, shows real sales situations, including interviews with both the client and the sales person. From the cold call to that f... (read more)

Setting SMART objectives To enable managers to improve the performance of their teams by setting achievable targets and goals.About the video training This engaging drama clearly explains how managers and team leaders can set and apply targets for staff to achieve in order to improve their performance. The targets must be specific, measurable, agreed, realistic... (read more)

The aim

To help you develop commitment to peak performance, both within individuals and throughout teams.

About the programme

In just 3 minutes this stimulating programme will teach individuals in your organisation the five key lessons about being a team player and winning as a team. Its dramatic footage of geese, flying in formation, provides an insight into how to e... (read more)

The aim

To make everyone aware they must assume responsibility for accuracy and attention to detail.

About the programme

Fail to communicate the tiniest detail clearly and any project can turn into a disaster on a grand scale. In this insightful programme, which sets the scene for a whole range of training sessions, a realistically portrayed sequence of events illustrates h... (read more)

The aim

To adopt the spirit of the dolphin to improve your work and home life.

About the programme

The word ‘spirit’ conjures up many images... think of it as a fundamental emotional and activating principle that determines a person’s character. Then you'll understand The Spirit of the Dolphin. The dolphin is an animal of grace and joy. Its c... (read more)

Learning objectives To enable people to see themselves as part of the team, not just as individuals.About the training video People who have their own job to do often fail to see themselves as part of a team. Team spirit? is a light-hearted, but high-impact way of showing them the importance of teamwork. Its engaging, humorous, and realistic format exami... (read more)