Solutions /
m-learning
Video Arts programmes already available as m-learning:
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30 ways to make more time Managing your time effectively. |
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Assert yourself Learning to be assertive. |
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Behavioural interviewing Taking the guesswork out of recruitment. |
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Coaching: Pass it on Coaching skills for managers. |
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Demanding customers Customer care made PERFECT. |
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Essentials for managing performance Effective criticism and praise, and spotting warning signs. |
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Going to a meeting: meeting menaces Dealing with the Waffler, the Turf Warrior, the Assassin, the Dominator and the Interrupter. |
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Going to a meeting: messing up a meeting Meeting skills and how to deal with awkward colleagues. |
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Ideas into action Stimulating creativity for success. |
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If looks could kill: the power of behaviour How our behaviour affects our customer interactions. |
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Inside information A silo-buster's guide to internal customer service. |
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Interviews: absenteeism and counselling Just-in-time reminders for managers. |
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Jamie’s kitchen: leadership Leadership is an activity, not a position. |
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Jamie’s kitchen: teamwork The four stages of team development. |
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Jamie’s school dinners: managing change Manage change successfully. |
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Managing performance everyday Beyond the appraisal. |
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Performance review: every manager’s nightmare A new approach to appraisals for managers. |
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Presentation is everything Structure and deliver effective presentations: and avoid death by PowerPoint. |
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The art of selling Sales skills for customer service teams. |
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The balance sheet barrier The basics of business finance. |
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The ultimate stress show Managing stress. |
