Business skills e-learning courses
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Appraisal
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Assertiveness
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Building relationships
- Building Relationships: 1 Socialising at Work
- Building Relationships: 2 Understanding Behavioural Intentions
- Building Relationships: 3 Choosing Your Approach
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Change
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Communication
- Communicating with Power: 1 Elements of Powerful Communication
- Communicating with Power: 2 Persuasive Appeals
- Communicating with Power: 3 Modes of Persuasion
- Communicating with Power: 4 Active Listening
- Communicating with Power: 5 Resolving Conflict
- Communicating with Power: 6 Negotiation
- Effective Business Communication: 2 The Planning Worksheet
- Effective Business Communication: 3 Writing Skills
- Effective Business Communication: 4 Patterns of Development
- Effective Business Communication: 5 Letters
- Effective Business Communication: 6 Memos, E-Mail, and Other Communications
- Effective Business Communication: 7 Reports
- Effective Business Communication: 8 Documentation
- The YES! Projects
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Computer basics
- Computer Basics: 1 Using Your PC
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Creativity
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Customer service
- Customer Service: 1 Defining Service
- Customer Service: 2 Communicating
- Customer Service: 3 Fixing Problems
- Customer Service: 4 Building a Department
- Customer Service: 5 Tools of the Trade
- Demanding customers
- Who sold you this then?
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Dealing with difficult people
- Dealing with Difficult People: 1 Managing Against the Odds
- Dealing with Difficult People: 2 Consideration
- Dealing with Difficult People: 3 Attitude
- Dealing with Difficult People: 4 Trust
- Dealing with Difficult People: 5 Power
- Dealing with Difficult People: 6 Communication
- Dealing with Difficult People: 7 Responsibility
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Diversity and equal opportunities
- Diversity in action
- Preventing discrimination in the workplace: Age
- Preventing discrimination in the workplace: Disability
- Preventing discrimination in the workplace: Gender
- Preventing discrimination in the workplace: Race
- Preventing discrimination in the workplace: Religion
- Preventing discrimination in the workplace: Sexual orientation
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Email
- E-Mailing Your Way to the Top: 1 Managing Your Inbox
- E-Mailing Your Way to the Top: 2 Writing Effective E-Mails
- E-Mailing Your Way to the Top: 3 The Legal Face of E-Mail
- E-Mailing Your Way to the Top: 4 Becoming an Organisational Leader
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Finance
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Internal communication
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Interviewing
- Essentials of interviewing
- Interview Skills: 1 Getting the Interview
- Interview Skills: 2 Preparing Yourself
- Interview Skills: 3 Making an Entrance
- Interview Skills: 4 Listening & Answering
- Interview Skills: 5 Taking the Reins
- Interview Skills: 6 Asking Questions
- Interview Skills: 7 Opening Interviews
- Interview Skills: 8 Tough Interviews
- Interview Skills: 9 Following Through
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Leadership
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Managing people
- Can you spare a moment?
- I'd like a word with you
- Management Skills Introduction: 1 Ready! Set! Manage!
- Management Skills Introduction: 2 Motivating
- Management Skills Introduction: 3 Planning
- Management Skills Introduction: 4 Communication
- Management Skills Introduction: 5 Getting Input
- Management Skills Introduction: 6 Dealing with Challenging People and Times
- Management Skills Introduction: 7 Building Success
- Performance matters: the importance of praise
- Performance matters: the need for constructive criticism
- The helping hand
- The unorganised manager: part 1
- The unorganised manager: part 3
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Meetings
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Presentations
- Effective Presentations: 1 Preparing for a Presentation
- Effective Presentations: 2 Developing an Effective Message
- Effective Presentations: 3 Improving Delivery Skills
- Effective Presentations: 4 Using PowerPoint and Other Visuals
- I wasn't prepared for that
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Project management
- Project management
- Project Management: 1 Project Management Overview
- Project Management: 2 Understanding the Project Manager's Role
- Project Management: 3 Defining the Problem
- Project Management: 4 Determining the Strategy
- Project Management: 5 Developing the Work Breakdown Structure
- Project Management: 6 Estimating and Scheduling Resources
- Project Management: 7 Understanding Scheduling Computations
- Project Management: 8 Tracking Project Activities
- Project Management: 9 Closing Out the Project
- Project Management:10 Formalizing Project Management Standards
- Project Management:11 Developing Project Teams
- Project Management:12 Ensuring Your Own Effectiveness
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Sales and negotiation
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Stress management
- Stress Management: 1 Stress on the Job
- Stress Management: 2 Resisting Stress
- Stress Management: 3 Assertiveness
- Stress Management: 4 Coping with Anger
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Teamwork
- Teams That Work: 1 Building Effective Teams
- Teams That Work: 2 Leading Effective Teams
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Telephone skills
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Time management
- Time Management for Maximum Productivity: 1 Taming Time
- Time Management for Maximum Productivity: 2 Prioritising and Procrastinating
- Time Management for Maximum Productivity: 3 Establishing Goals
- Time Management for Maximum Productivity: 4 Managing Time Together
- Time Management for Maximum Productivity: 5 Controlling Time Leaks
- Time Management Fundamentals: 2 Evaluating and Improving Time Management
- Time Management Fundamentals: 3 Organising Tasks and Creating Uninterrupted Time
- Time Management Fundamentals: 4 Managing Meetings
- Time Management Fundamentals: 5 Managing Workload
- Time Management Fundamentals: 6 Managing Time with Co-Workers
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Writing skills
