1. Change

    1. Jamie's school dinners: living with change Living with change training video http://www.videoarts.com/product/JSDLC1/Jamies-school-dinners:-living-with-change http://www.videoarts.com/images/products/JSDLC1S.JPG
      The aim
      of the change video To help organisations and individuals manage change successfully.Help your employees deal with change Using the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, Jamie's School Dinners: Managing and living with change, brings change to life i... (read more)
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    2. Jamie's school dinners: managing change Managing and living with change http://www.videoarts.com/product/JSDMC1/Jamies-school-dinners:-managing-change http://www.videoarts.com/images/products/JSDMC1.jpg
      The aim
      Demonstrates how to manage change successfully and shows individuals how to respond to change when it happens to them.
      About the programme
      Jamie Oliver wanted to transform school dinners from processed, ready-made junk into tastier, more nutritious meals. He also needed to convince dinner ladies, head teachers, government ministers a... (read more)
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    Communication

    1. Assert yourself Learning to be assertive training video http://www.videoarts.com/product/MBM9/Assert-yourself http://www.videoarts.com/images/products/MBM9.jpg
      HR Magazine has reviewed this resource. Read the review
      The aim
      of this assertiveness training video To show staff what true assertive behaviour... (read more)
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    2. Going to a meeting Part 1: Messing up a meeting http://www.videoarts.com/product/MBM7/Going-to-a-meeting-Part-1:-Messing-up-a-meeting http://www.videoarts.com/images/products/MBM7.JPG
      The aim
      To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.
      About the programme
      This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)
      Module preview
    3. I wasn't prepared for that Overcoming the fear of making presentations training video http://www.videoarts.com/product/PRES3/I-wasnt-prepared-for-that http://www.videoarts.com/images/products/PRES3.jpg
      The aim
      of the presentation video To give staff at all levels the confidence and skills to prepare and deliver effective presentations.To help you deliver any presentation Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the... (read more)

    4. Inside information A silo-buster's guide to internal customer service training video http://www.videoarts.com/product/INSIDE1/Inside-information http://www.videoarts.com/images/products/INSIDE1.jpg
      Training and Coaching Today has reviewed this resource. Read the review
      The aim
      of the customer service video To show people how to develop more... (read more)
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    5. Meetings, bloody meetings Making meetings more productive training video http://www.videoarts.com/product/MBM1/Meetings,-bloody-meetings http://www.videoarts.com/images/products/MBM1.jpg
      This training resource will... Enable people to organise and chair meetings that are more effective and more motivating for those who attend.Training for professional effective meetings Suitable for anyone who might be expected to organise and run meetings, this best-selling programme defines the five disciplines that transform a gathering into a profession... (read more)
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    6. More bloody meetings The people side of meetings training video http://www.videoarts.com/product/MBM6/More-bloody-meetings http://www.videoarts.com/images/products/MBM6.jpg
      About the training video To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.Training programme for better meetings An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged wit... (read more)
    7. Negotiating: tying the knot A skill for life http://www.videoarts.com/product/NEG3/Negotiating:-tying-the-knot http://www.videoarts.com/images/products/NEG3.jpg
      The aim
      To give staff at all levels the skills to achieve an equitable outcome to any negotiation.
      About the programme
      Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. The programme de... (read more)
    8. On the receiving end Making call centres more effective training video http://www.videoarts.com/product/TP6/On-the-receiving-end http://www.videoarts.com/images/products/TP6.jpg
      The aim
      To help call-centre staff answer customer enquiries effectively and professionally.
      About the programme
      Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)

    9. Performance matters: the importance of praise Improving staff performance training video http://www.videoarts.com/product/PERM1/Performance-matters:-the-importance-of-praise http://www.videoarts.com/images/products/PERM1.jpg
      Your learners will... Understand how to use praise so that employees understand that their efforts are appreciated.Retain talent and motivate the team Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)
    10. Performance matters: the need for constructive criticism Improving staff performance training video http://www.videoarts.com/product/PERM2/Performance-matters:-the-need-for-constructive-criticism http://www.videoarts.com/images/products/PERM2.jpg
      The aim
      To enable managers to employ constructive criticism in the right way.
      About the programme
      Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover th... (read more)
    11. Put it in writing The art of influence training video http://www.videoarts.com/product/PUTINWRIT/Put-it-in-writing http://www.videoarts.com/images/products/PUTINWRIT.jpg
      The aim
      To explain the techniques required to get your point across in writing clearly and persuasively.
      About the programme
      Everyone can improve their written communication skills, even if they're not a natural writer. In this insightful programme, which is ideal for those that find it hard to get started on a written task, Nisha is shown coaching two of her colleagues:... (read more)
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    12. Report writing The art of writing a good report training video http://www.videoarts.com/product/COR2/Report-writing http://www.videoarts.com/images/products/COR2.jpg
      The aim
      To teach the skills required to write and present an easy-to-read, informative and forward-thinking report.
      About the programme
      A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. T... (read more)
    13. The Yes! Project 50 secrets from the science of persuasion http://www.videoarts.com/product/YES/The-Yes!-Project http://www.videoarts.com/images/products/YES.jpg
      Training Zone has reviewed this resource. Read the review
      The aim
      To help people become more persuasive and enjoy greater business success.... (read more)
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    Creativity and innovation

    1. Ideas into action Stimulating creativity for success training video http://www.videoarts.com/product/IDEA/Ideas-into-action http://www.videoarts.com/images/products/IDEA.jpg
      The aim
      of the creativity video To stimulate creativity as a tool for enhancing an organisation's success.Help you think more creatively Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon t... (read more)
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    Customer service and quality

    1. Demanding customers Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers http://www.videoarts.com/images/products/CRIP5.jpg
      The aim
      of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)
    2. If looks could kill The power of behaviour training video http://www.videoarts.com/product/BEH10/If-looks-could-kill http://www.videoarts.com/images/products/BEH10.jpg
      The aim
      of the customer service video To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.Help you deal with customers How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a custom... (read more)
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    3. Who sold you this then? Effective after-sales service training video http://www.videoarts.com/product/MIP5/Who-sold-you-this-then http://www.videoarts.com/images/products/MIP5.jpg
      Learning objectives To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.The effective after-sales service video Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business -... (read more)
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    Diversity and equal opportunities

    1. Not my type Valuing diversity training video http://www.videoarts.com/product/NMT1/Not-my-type http://www.videoarts.com/images/products/NMT1.jpg
      The aim
      To encourage managers to question their misleading assumptions about other people and nurture the potential found in diversity.
      About the programme
      Everyone deserves respect at work, regardless of their background or experiences. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective and positive approach to busin... (read more)
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    2. Valuing diversity: equal opportunities for all http://www.videoarts.com/product/VALDIV/Valuing-diversity:-equal-opportunities-for-all http://www.videoarts.com/images/products/VALDIV.jpg
      About the programme
      Suitable for all managers, supervisors and team leaders who have responsibility for directing and supporting the work of diverse individuals and teams. This course will help you become aware of your own thinking processes and question your assumptions of other people. You will learn to see others as individuals and will benefit from the rich diversity of backgrounds and exper... (read more)
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    Finance

    1. The balance sheet barrier The basics of business finance training video http://www.videoarts.com/product/FIN7/The-balance-sheet-barrier http://www.videoarts.com/images/products/FIN7.jpg
      The aim
      of this business finance training video To enable managers to appreciate how key financial statements are calculated and how they are used.About this finance essentials programme The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager'... (read more)
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    Health, safety and well-being

    1. The ultimate stress show Managing stress http://www.videoarts.com/product/STRESS1/The-ultimate-stress-show http://www.videoarts.com/images/products/STRESS1.jpg
      The aim
      To be able to understand the nature of stress and how it affects people.
      About the programme
      Pressure is a part of simply being alive: pressure is positive and drives us towards our goals. However, when the amount of pressure we are experiencing rises above what we believe we can cope with, it can easily turn to stress and that can be a very bad thing. In th... (read more)
      Module preview
    2. WorkLife for managers Tackling stress in the workplace http://www.videoarts.com/product/SAMARITAN1/WorkLife-for-managers http://www.videoarts.com/images/products/SAMARITAN1.jpg
      Training and Coaching Today has reviewed this resource. Read the review
      The aim
      To give managers the skills and confidence to deal with problems that c... (read more)
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    Interviewing

    1. Behavioural interviewing Taking the guesswork out of recruitment training video http://www.videoarts.com/product/INT13/Behavioural-interviewing http://www.videoarts.com/images/products/INT13.jpg
      Training and Coaching Today has reviewed this resource. Read the review
      The aim
      of this recruitment training video To use the concept of 'behavio... (read more)
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    2. Can you spare a moment? Counselling skills for managers training video http://www.videoarts.com/product/INT11/Can-you-spare-a-moment http://www.videoarts.com/images/products/INT11.jpg
      The aim
      of the counselling skills training video Learn how to deal with staff whose personal problems are affecting their work.Help your staff acheive a healthy work/life balance With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are lookin... (read more)
    3. The dreaded appraisal Both sides of the appraisal interview video http://www.videoarts.com/product/INT7/The-dreaded-appraisal http://www.videoarts.com/images/products/INT7.jpg
      The aim
      of the appraisal programme To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.Help your managers turn a difficult interview into a positive This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common i... (read more)
    4. Essentials of interviewing Just-in-time reminders for managers http://www.videoarts.com/product/ESSINT/Essentials-of-interviewing http://www.videoarts.com/images/products/ESSINT.jpg
      Imagine you or your employees have already taken a training course (instructor-led or an interactive self-study course) but then you need to refresh yourself on key lessons when you're about to put those skills into practice. That's the purpose of The Essentials: Just-in-time reminders for managers. They provide all the information you need, with short video reminders to reinforce... (read more)
      Module preview
    5. How am I doing? The perfect appraisal interview training video http://www.videoarts.com/product/INT10/How-am-I-doing http://www.videoarts.com/images/products/INT10.jpg
      Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.
      The aim
      of the appraisal video To show managers how to understand and address the needs of their staff.Help your managers to conduct appraisal interviews Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and... (read more)
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    6. I'd like a word with you The discipline interview training video http://www.videoarts.com/product/INT9/Id-like-a-word-with-you http://www.videoarts.com/images/products/INT9.jpg
      The aim
      To show managers how to maintain the long-term performance of their people by applying necessary discipline.
      About the programme
      This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more)

    7. Managing performance every day Beyond the appraisal: video course http://www.videoarts.com/product/MANP1/Managing-performance-every-day http://www.videoarts.com/images/products/MANP1.jpg
      The aim
      of this performance management video resource To show managers how to get staff to perform well on a day-by-day basis, not just following an appraisal.About the training video To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to f... (read more)
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    8. Performance review: Every appraisee's dream A new approach to appraisals http://www.videoarts.com/product/AV3/Performance-review:-Every-appraisees-dream http://www.videoarts.com/images/products/AV3.JPG
      Appraisal trainingChange the way every person in your organisation approaches appraisals.Help employees think about appraisals in a positive wayEvery organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews... (read more)
      Module preview
    9. Performance review: Every manager's nightmare A new approach to appraisals http://www.videoarts.com/product/INT12/Performance-review:-Every-managers-nightmare http://www.videoarts.com/images/products/performance_review_web.jpg
      This video training resource will... Change the way every person in your organisation approaches appraisals.Help managers get better outcomes from appraisals Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to thin... (read more)
      Module preview
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    Leadership and managing people

    1. Absence minded Managing absenteeism training video http://www.videoarts.com/product/ABSENT/Absence-minded http://www.videoarts.com/images/products/ABSENT.jpg
      The aim
      of this absenteeism training video To help managers tackle absenteeism within their teams.About this absence minded programme Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or exp... (read more)
      Module preview
    2. Essentials of managing performance http://www.videoarts.com/product/ESSMP/Essentials-of-managing-performance http://www.videoarts.com/images/products/ESSMP.jpg
      About the programme
      Imagine you or your employees have already taken a training course (instructor-led or an interactive self-study course), and you need to refresh yourself on the key learning points when you're about to put those skills into practice. That's the purpose of The Essentials: Just-in-time reminders for managers. There are two available: 'interviewing' and 'ma... (read more)
      Module preview

    3. First among equals Leading a team training video http://www.videoarts.com/product/LEAD5/First-among-equals http://www.videoarts.com/images/products/LEAD5.jpg
      The aim
      To give managers the leadership skills they need to enable individuals to work more effectively as part of a team.
      About the programme
      There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team.... (read more)
      Module preview
    4. Going to a meeting Part 2: Meeting menaces http://www.videoarts.com/product/MBM8/Going-to-a-meeting-Part-2:-Meeting-menaces http://www.videoarts.com/images/products/MBM8.JPG
      The aim
      To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.
      About the programme
      This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)
      Module preview
    5. The helping hand Coaching skills for managers training video http://www.videoarts.com/product/HND1/The-helping-hand http://www.videoarts.com/images/products/HND1.jpg
      The aim
      To ensure managers understand the need for coaching and then learn how to coach.
      About the programme
      The helping hand shows managers that understanding the importance of coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn. The manager n... (read more)
    6. Jamie's Kitchen: fifteen lessons on leadership Leadership is an activity, not a position http://www.videoarts.com/product/JKL/Jamies-Kitchen:-fifteen-lessons-on-leadership http://www.videoarts.com/images/products/jamie_leadership.jpg
      The aim
      of the leadership video To show how to become a better leader.Improve your leadership skills 'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable... (read more)
      Module preview
    7. Jamie's Kitchen: fifteen lessons on teamwork The four stages of team development training video http://www.videoarts.com/product/JKT/Jamies-Kitchen:-fifteen-lessons-on-teamwork http://www.videoarts.com/images/products/JKT.jpg
      The aim
      To show how to become a better team.
      About the programme
      “For me tonight was a very powerful night really. Because there was no one to catch them, they concentrated so hard. I think today they came together really well as a team." (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, orga... (read more)
      Module preview

    8. Pass it on Coaching skills for managers training video http://www.videoarts.com/product/COACHING1/Pass-it-on http://www.videoarts.com/images/products/COACHING1.jpg
      Coaching skills for managers To give managers the coaching skills they need to guide and encourage their people towards greater performance.About this video training programme Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of the... (read more)
      Module preview
    9. The unorganised manager: part 1 Damnation http://www.videoarts.com/product/TDEL5/The-unorganised-manager:-part-1 http://www.videoarts.com/images/products/TDEL5.jpg
      The aim
      To show managers the importance of adopting essential time-management and delegation skills.
      About the programme
      The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more)
    10. The unorganised manager: part 2 Salvation http://www.videoarts.com/product/TDEL6/The-unorganised-manager:-part-2 http://www.videoarts.com/images/products/TDEL6.jpg
      The aim
      To show managers the importance of adopting essential time-management and delegation skills.
      About the programme
      The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more)
    11. The unorganised manager: part 3 Divine intervention http://www.videoarts.com/product/TDEL7/The-unorganised-manager:-part-3 http://www.videoarts.com/images/products/TDEL7.jpg
      The aim
      To show managers the importance of organising their teams.
      About the programme
      This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an ann... (read more)
    12. You'll soon get the hang of it The techniques of one-to-one training http://www.videoarts.com/product/TW2/Youll-soon-get-the-hang-of-it http://www.videoarts.com/images/products/TW2.jpg
      Learning objectives The techniques of one-to-one training.Helping people to learn This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an of... (read more)

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    Managing tasks

    1. 30 ways to make more time Managing your time effectively training video http://www.videoarts.com/product/30WAYS/30-ways-to-make-more-time http://www.videoarts.com/images/products/30WAYS.jpg
      GOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the review
      The aim
      of this... (read more)
      Module preview
    2. Making time Priorities, people and procedures at work http://www.videoarts.com/product/MT1/Making-time http://www.videoarts.com/images/products/MT1.jpg
      The aim
      To help individuals focus on making the most of their time to the benefit of their work and personal lives.
      About the programme
      Not every individual is a manager or can delegate work to others. Many people must learn that making time work for them is a key life-skill. This highly motivational drama, addressed to individuals and team members at every level, focus... (read more)
      Module preview
    3. Project management Leading a project team http://www.videoarts.com/product/PROJ1/Project-management http://www.videoarts.com/images/products/PROJ1.jpg
      The aim
      To give those tasked with managing projects the skills to maximise their team's performance.
      About the programme
      Not everyone who has to manage a project knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. This programme provides a complete solution to these issues, exploring... (read more)
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    Sales and negotiation

    1. The art of selling Sales with service training video http://www.videoarts.com/product/ARTSELL1/The-art-of-selling http://www.videoarts.com/images/products/ARTSELL1.jpg
      The aim
      of the sales training video To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.About the core selling skills programme The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. This programme is... (read more)
      Module preview
    2. Sell it to me! Part 1: Preparing the way Essential skills for all salespeople video http://www.videoarts.com/product/SEL5/Sell-it-to-me!-Part-1:-Preparing-the-way http://www.videoarts.com/images/products/SEL5.jpg
      Sales skills: training objectives To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.About this sales video learning programme Sell it to me! is the best-selling two-part programme on how to build the kind of relationship with customers that will guarantee a sale.... (read more)

    3. Sell it to me! Part 2: Doing the deal Essential skills for all salespeople video http://www.videoarts.com/product/SEL6/Sell-it-to-me!-Part-2:-Doing-the-deal http://www.videoarts.com/images/products/SEL6.jpg
      Learning objectives To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships. Essential skills for sales professionals Sell it to me! is the best-selling two-part programme on how to build the kind of relationship with customers that will guarantee a sale. ... (read more)