Services /
e-learning
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Attitude and motivation
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If looks could kill The power of behaviour http://www.videoarts.com/product/BEH10/If-looks-could-kill http://www.videoarts.com/images/products/BEH10.jpg
The aim
To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.About the programme
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a customer is driven to distraction by the careless b... (read more) -
The best of motives: part 1 Nobody ever tells us http://www.videoarts.com/product/MOT1/The-best-of-motives:-part-1 http://www.videoarts.com/images/products/MOT1.jpg
The aim
To ensure managers inform and involve their teams in order to improve motivation and productivity.About the programme
Research shows that the two most common complaints in organisations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The best of motives consists of two programmes which tackle each of these issues. In No on... (read more)
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Change
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Jamie's School Dinners Managing and living with change http://www.videoarts.com/product/JSDMLC1/Jamies-School-Dinners http://www.videoarts.com/images/products/JSDMLC1.jpg
The aim
To help organisations and individuals manage change successfully.About the programme Using the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, Jamie's School Dinners: Managing and living with change, brings change to life in an easy to understand and inspirational w... (read more) -
The grapevine Communicating in a world of change http://www.videoarts.com/product/GRA2/The-grapevine http://www.videoarts.com/images/products/GRA2.jpg
The aim
To avoid situations in which employees spread rumours to fill the gap left by a lack of formal communication.About the programme
People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation onc... (read more)
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Communication
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Assert yourself Learning to be assertive http://www.videoarts.com/product/MBM9/Assert-yourself http://www.videoarts.com/images/products/MBM9.jpgHR Magazine has reviewed this resource. Read the review
The aim
To show staff what true assertive behaviour is, and how and when to use it.... (read more) -
Going to a meeting Constructive and effective participation http://www.videoarts.com/product/MBM78/Going-to-a-meeting http://www.videoarts.com/images/products/MBM78.jpg
The aim
To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.About the programme
This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, meetings w... (read more) -
Meetings, bloody meetings Making meetings more productive http://www.videoarts.com/product/MBM1/Meetings,-bloody-meetings http://www.videoarts.com/images/products/MBM1.jpg
The aim
To enable people to organise and chair meetings that are more effective and more motivating for those who attend.About the programme
Suitable for anyone who might be expected to organise and run meetings, this best-selling programme defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish cour... (read more) -
More bloody meetings The people side of meetings http://www.videoarts.com/product/MBM6/More-bloody-meetings http://www.videoarts.com/images/products/MBM6.jpg
The aim
To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.About the programme
An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged with neglecting the human aspect of his... (read more) -
Put it in writing The complete communicator - the art of influence http://www.videoarts.com/product/PUTINWRIT/Put-it-in-writing http://www.videoarts.com/images/products/PUTINWRIT.jpg
The aim
To explain the techniques required to get your point across in writing clearly and persuasively.About the programme
Everyone can improve their written communication skills, even if they're not a natural writer. In this insightful programme, which is ideal for those that find it hard to get started on a written task, Nisha is shown coaching two of her colleagues:... (read more) -
Report writing The art of writing a good report http://www.videoarts.com/product/COR2/Report-writing http://www.videoarts.com/images/products/COR2.jpg
The aim
To teach the skills required to write and present an easy-to-read, informative and forward-thinking report.About the programme
A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. T... (read more) -
Straight talking The art of assertiveness http://www.videoarts.com/product/MBM5/Straight-talking http://www.videoarts.com/images/products/MBM5.jpg
The aim
To equip people with the confidence to get their views and ideas noticed.About the programme
The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response – however, this fear is generally exaggerated. With dramatic sequences and subtle humour, techniques of assertive... (read more) -
Ideas into action Stimulating creativity for success http://www.videoarts.com/product/IDEA/Ideas-into-action http://www.videoarts.com/images/products/IDEA.jpg
The aim
To stimulate creativity as a tool for enhancing an organisation's success.About the programme
Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon the work of Mark Brown of Innovation Centre Euro... (read more) -
An inside job Meeting internal customer needs http://www.videoarts.com/product/JOB1/An-inside-job http://www.videoarts.com/images/products/JOB1.jpg
The aim
To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.About the programme
Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more) -
Inside information A silo-buster's guide to internal customer service http://www.videoarts.com/product/INSIDE1/Inside-information http://www.videoarts.com/images/products/INSIDE1.jpgTraining and Coaching Today has reviewed this resource. Read the review
The aim
To show people how to develop more effective working relationships with... (read more) -
Telephone behaviour The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour http://www.videoarts.com/images/products/BEH9.jpg
The aim
To give all staff members the skills to use the telephone effectively in a business context.About the programme
The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. This engaging, amus... (read more) -
The Yes! Project 50 secrets from the science of persuasion http://www.videoarts.com/product/YES/The-Yes!-Project http://www.videoarts.com/images/products/YES.jpgTraining Zone has reviewed this resource. Read the review
The aim
To help people become more persuasive and enjoy greater business success.... (read more) -
Performance matters: the need for constructive criticism Improving staff performance http://www.videoarts.com/product/PERM2/Performance-matters:-the-need-for-constructive-criticism http://www.videoarts.com/images/products/PERM2.jpg
The aim
To enable managers to employ constructive criticism in the right way.About the programme
Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover th... (read more) -
Performance matters: the importance of praise Improving staff performance http://www.videoarts.com/product/PERM1/Performance-matters:-the-importance-of-praise http://www.videoarts.com/images/products/PERM1.jpg
The aim
To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated.About the programme
Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more) -
I wasn't prepared for that Overcoming the fear of making presentations http://www.videoarts.com/product/PRES3/I-wasnt-prepared-for-that http://www.videoarts.com/images/products/PRES3.jpg
The aim
To give staff at all levels the confidence and skills to prepare and deliver effective presentations.About the programme
Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the board. Her first run-through is a disast... (read more) -
Negotiating: tying the knot A skill for life http://www.videoarts.com/product/NEG3/Negotiating:-tying-the-knot http://www.videoarts.com/images/products/NEG3.jpg
The aim
To give staff at all levels the skills to achieve an equitable outcome to any negotiation.About the programme
Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. The programme de... (read more) -
On the receiving end Making call centres more effective http://www.videoarts.com/product/TP6/On-the-receiving-end http://www.videoarts.com/images/products/TP6.jpg
The aim
To help call-centre staff answer customer enquiries effectively and professionally.About the programme
Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)
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Customer service and quality
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Complaints and quality management Quality through customer service http://www.videoarts.com/product/BEH7/Complaints-and-quality-management http://www.videoarts.com/images/products/BEH7.jpg
The aim
To demonstrate the value of addressing the causes of customer complaints to improve the quality process.About the programme
This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more) -
Demanding customers Customer care made PERFECT http://www.videoarts.com/product/CRIP5/Demanding-customers http://www.videoarts.com/images/products/CRIP5.jpg
The aim
Learn how to satisfy even the most demanding customers.About the programme
This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This... (read more) -
No complaints? Complaints and the customer http://www.videoarts.com/product/BEH6/No-complaints http://www.videoarts.com/images/products/BEH6.jpg
The aim
To show people how to handle complaints well and help prevent them from recurring in the future.About the programme
Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with five disti... (read more) -
Who sold you this, then? Effective after-sales service http://www.videoarts.com/product/MIP5/Who-sold-you-this,-then http://www.videoarts.com/images/products/MIP5.jpg
The aim
To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.About the programme
Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business - the products he services, his customer, th... (read more)
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Diversity and equal opportunities
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Valuing diversity: equal opportunities for all http://www.videoarts.com/product/VALDIV/Valuing-diversity:-equal-opportunities-for-all http://www.videoarts.com/images/products/VALDIV.jpg
The aim
To encourage individuals to question the misleading assumptions about other people nurture the potential found in diversity.About the programme
A diverse group of people will produce stronger ideas and fresh thinking, which will lead to a more effective and efficient organisation. This innovative course challenges individuals to become aware of their own thinking proce... (read more)
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Finance
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The balance sheet barrier The basics of business finance http://www.videoarts.com/product/FIN7/The-balance-sheet-barrier http://www.videoarts.com/images/products/FIN7.jpg
The aim
To enable managers to appreciate how key financial statements are calculated and how they are used.About the programme
The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager's favourite topic, it does at least make them understandable.... (read more)
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Health and Safety
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The ultimate stress show Managing stress http://www.videoarts.com/product/STRESS1/The-ultimate-stress-show http://www.videoarts.com/images/products/STRESS1.jpg
The aim
To be able to understand the nature of stress and how it affects people.About the programme
Pressure is a part of simply being alive: pressure is positive and drives us towards our goals. However, when the amount of pressure we are experiencing rises above what we believe we can cope with, it can easily turn to stress and that can be a very bad thing. In th... (read more) -
WorkLife for managers Tackling stress in the workplace http://www.videoarts.com/product/SAMARITAN1/WorkLife-for-managers http://www.videoarts.com/images/products/SAMARITAN1.jpgTraining and Coaching Today has reviewed this resource. Read the review
The aim
To give managers the skills and confidence to deal with problems that c... (read more)
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Interviewing
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Behavioural interviewing Taking the guesswork out of recruitment http://www.videoarts.com/product/INT13/Behavioural-interviewing http://www.videoarts.com/images/products/INT13.jpgTraining and Coaching Today has reviewed this resource. Read the review
The aim
To use the concept of 'behavioural interviewing' to predict the future... (read more) -
It's your choice Selection skills for managers http://www.videoarts.com/product/INT8/Its-your-choice http://www.videoarts.com/images/products/INT8.jpg
The aim
To provide managers with all the necessary skills to conduct an effective recruitment interview.About the programme
A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable... (read more) -
Can you spare a moment? Counselling skills for managers http://www.videoarts.com/product/INT11/Can-you-spare-a-moment http://www.videoarts.com/images/products/INT11.jpg
The aim
Learn how to deal with staff whose personal problems are affecting their work.About the programme
With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.... (read more) -
Essentials of interviewing Just-in-time reminders for managers http://www.videoarts.com/product/ESSINT/Essentials-of-interviewing http://www.videoarts.com/images/products/ESSINT.jpgImagine you or your employees have already taken a training course (instructor-led or an interactive self-study course) but then you need to refresh yourself on key lessons when you're about to put those skills into practice. That's the purpose of The Essentials: Just-in-time reminders for managers. They provide all the information you need, with short video reminders to reinforce... (read more)
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Essentials of managing performance http://www.videoarts.com/product/ESSMP/Essentials-of-managing-performance http://www.videoarts.com/images/products/ESSMP.jpg
About the programme
Imagine you or your employees have already taken a training course (instructor-led or an interactive self-study course) but then you need to refresh yourself on key lessons when you're about to put those skills into practice. That's the purpose of The Essentials: Just-in-time reminders for managers.They provide all the information you need, with... (read more) -
Managing performance every day Beyond the appraisal http://www.videoarts.com/product/MANP1/Managing-performance-every-day http://www.videoarts.com/images/products/MANP1.jpg
The aim
To show managers how to get staff to perform well on a day-by-day basis, not just following an appraisal.About the programme
To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to forget that their primary responsibility is to get the best out... (read more) -
The dreaded appraisal Both sides of the appraisal interview http://www.videoarts.com/product/INT7/The-dreaded-appraisal http://www.videoarts.com/images/products/INT7.jpg
The aim
To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.About the programme
This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. ... (read more) -
How am I doing? The perfect appraisal interview http://www.videoarts.com/product/INT10/How-am-I-doing http://www.videoarts.com/images/products/INT10.jpgTraining video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.
The aim
To show managers how to understand and address the needs of their staff.About the programme
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such in... (read more) -
I'd like a word with you The discipline interview http://www.videoarts.com/product/INT9/Id-like-a-word-with-you http://www.videoarts.com/images/products/INT9.jpg
The aim
To show managers how to maintain the long-term performance of their people by applying necessary discipline.About the programme
This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more) -
Performance review A new approach to appraisals http://www.videoarts.com/product/INT12/Performance-review http://www.videoarts.com/images/products/INT12.jpg
The aim
To change the way every person in your organisation approaches appraisals.About the programme
Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new, more positive way. In two distinc... (read more)
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Leadership and managing people
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The helping hand Coaching skills for managers http://www.videoarts.com/product/HND1/The-helping-hand http://www.videoarts.com/images/products/HND1.jpg
The aim
To ensure managers understand the need for coaching and then learn how to coach.About the programme
The helping hand shows managers that understanding the importance of coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn. The... (read more) -
You'll soon get the hang of it The techniques of one-to-one training http://www.videoarts.com/product/TW2/Youll-soon-get-the-hang-of-it http://www.videoarts.com/images/products/TW2.jpg
The aim
To explain how to teach people in your care how to do a job.About the programme
This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an office,... (read more) -
Absence minded Managing absenteeism http://www.videoarts.com/product/ABSENT/Absence-minded http://www.videoarts.com/images/products/ABSENT.jpg
The aim
To help managers tackle absenteeism within their teams.About the programme
Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year� . But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just pl... (read more) -
Pass it on Coaching skills for managers http://www.videoarts.com/product/COACHING1/Pass-it-on http://www.videoarts.com/images/products/COACHING1.jpg
The aim
To give managers the coaching skills they need to guide and encourage their people towards greater performance.About the programme
Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of their ability. Coaching is vital, but... (read more) -
30 ways to make more time Managing your time effectively http://www.videoarts.com/product/30WAYS/30-ways-to-make-more-time http://www.videoarts.com/images/products/30WAYS.jpgGOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the review
The aim
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First among equals Leading a team http://www.videoarts.com/product/LEAD5/First-among-equals http://www.videoarts.com/images/products/LEAD5.jpg
The aim
To give managers the leadership skills they need to enable individuals to work more effectively as part of a team.About the programme
There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team.... (read more) -
Jamie's Kitchen: fifteen lessons on leadership Leadership is an activity, not a position http://www.videoarts.com/product/JKL/Jamies-Kitchen:-fifteen-lessons-on-leadership http://www.videoarts.com/images/products/JKL.jpg
The aim
To show how to become a better leader.About the programme
'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant, F... (read more) -
Jamie's Kitchen: fifteen lessons on teamwork The four stages of team development http://www.videoarts.com/product/JKT/Jamies-Kitchen:-fifteen-lessons-on-teamwork http://www.videoarts.com/images/products/JKT.jpg
The aim
To show how to become a better team.About the programme
“For me tonight was a very powerful night really. Because there was no one to catch them, they concentrated so hard. I think today they came together really well as a team." (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, orga... (read more) -
Team spirit? How to be an effective team member http://www.videoarts.com/product/TEAM2/Team-spirit http://www.videoarts.com/images/products/TEAM2.jpg
The aim
To enable people to see themselves as part of the team, not just as individuals.About the programme
People who have their own job to do often fail to see themselves as part of a team. Team spirit? is a light-hearted, but high-impact way of showing them the importance of teamwork. Its engaging, humorous, and realistic format examines the examples of three div... (read more) -
The unorganised manager: part 1 Damnation http://www.videoarts.com/product/TDEL5/The-unorganised-manager:-part-1 http://www.videoarts.com/images/products/TDEL5.jpg
The aim
To show managers the importance of adopting essential time-management and delegation skills.About the programme
The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more) -
The unorganised manager: part 3 Divine intervention http://www.videoarts.com/product/TDEL7/The-unorganised-manager:-part-3 http://www.videoarts.com/images/products/TDEL7.jpg
The aim
To show organised managers the importance of organising their teams.About the programme
This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time follow... (read more)
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Managing tasks
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Making time Priorities, people and procedures at work http://www.videoarts.com/product/MT1/Making-time http://www.videoarts.com/images/products/MT1.jpg
The aim
To help individuals focus on making the most of their time to the benefit of their work and personal lives.About the programme
Not every individual is a manager or can delegate work to others. Many people must learn that making time work for them is a key life-skill. This highly motivational drama, addressed to individuals and team members at every level, focus... (read more) -
The paper chase Cutting back on paperwork http://www.videoarts.com/product/PAP1/The-paper-chase http://www.videoarts.com/images/products/PAP1.jpg
The aim
To show people how to be more organised, efficient and effective in the way they handle paperwork.About the programme
People must control paperwork, not let it control them. This humorous programme illustrates a real and common problem when an office worker, swamped by paper, is convinced she needs it close at hand to do her job, rather than seeing it as a prob... (read more) -
Project management Leading a project team http://www.videoarts.com/product/PROJ1/Project-management http://www.videoarts.com/images/products/PROJ1.jpg
The aim
To give those tasked with managing projects the skills to maximise their team's performance.About the programme
Not everyone who has to manage a project knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. This programme provides a complete solution to these issues, exploring... (read more)
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Sales and negotiation
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The art of selling Sales with service http://www.videoarts.com/product/ARTSELL1/The-art-of-selling http://www.videoarts.com/images/products/ARTSELL1.jpg
The aim
To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.About the programme
The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. This programme is designed to equip your staff with all the skills and t... (read more) -
Call to order Converting telephone enquiries into sales http://www.videoarts.com/product/TP5/Call-to-order http://www.videoarts.com/images/products/TP5.jpg
The aim
To teach staff how to make a sale over the telephone by remembering a few simple steps.About the programme
A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)
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