A to Z of titles

Setting the right direction as a leader and then motivating and aligning people along the way is a tough challenge for any leader. Achieving this in unfamiliar cultural contexts within a global operating environment creates an extra layer of complexity. Yet the ability to integrate global strategy with local perspectives is increasingly the responsibility of individual leaders undergoing international c... (read more)

The ‘green’ approach to life started as a grass-roots, community-based movement. It has now permeated the mainstream to the point where businesses across the globe realise that adopting an environmentally sound philosophy is essential – not only to maintain credibility and protect the bottom line, but also to attract the best employees.The video discusses the benefits of ‘green’... (read more)

The aim

To show employees how to make the most of their strengths and learn from each other.

About the programme

Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning programme featuring Perry the Peacock is an insightful, inspiring and non-threatening way to illustrate employee empowerment,... (read more)

The aim

To integrate all individuals into a team by promoting collective understanding.

About the programme

This British version of a world bestseller (based on Rosabeth Moss Kanter's acclaimed work) is an entertaining parable about being different; about being an 'O' among a group of 'X's. It is targeted at groups featuring minorities of all types, in areas such as rac... (read more)

The aim

of this multicultural training video To show how to overcome challenges and maximise productivity when managing a multicultural team.About this cultural differences programme Working internationally is difficult and demands special skills to ensure success. Many highly effective managers and professionals often under-perform when working with people from diff... (read more)

The aim

Avoid unnecessary and costly mistakes by overcoming the fear of speaking out.

About the programme

Travel the road to Abilene and you'll arrive at a place where deeply held, logical values fall victim to group dynamics. It's a bumpy ride culminating in meaningless outcomes and blame, but you can skip the trip if you know how to re... (read more)

The aim

of this absenteeism training video To help managers tackle absenteeism within their teams.About this absence minded programme Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or exp... (read more)

The aim

To encourage people to achieve results through co-operation and influencing people.

About the programme

No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. This engaging drama sets out the process for working towards a win-win result, concentrating on is... (read more)

The aim

To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.

About the programme

Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)

The aim

To ensure that appraiser and appraisee take equal responsibility for getting the most out of their meeting.

About the programme

It is essential that the manager conducting an appraisal, and the staff member being appraised, both understand the value and objectives of an appraisal interview for it to be worthwhile. Suitable for a stand-alone appraisal c... (read more)

The aim

To illustrate the key stages in managing any project.

About the programme

The Apprentice: the training series is a three-part series of programmes based on BBC's The Apprentice, which offers an entertaining way to develop skills in sales, negotiation, teamwork, team leadership and project management that individuals remember forever. Each programme foc... (read more)

The aim

To illustrate the key principles of selling using real-life examples.

About the programme

The Apprentice: the training series is a three-part series of programmes based on BBC's The Apprentice, which offers an entertaining way to develop skills in sales, negotiation, teamwork, team leadership and project management that individuals remember forever. Ea... (read more)

The aim

of the sales training video To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.About the core selling skills programme The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. This programme is... (read more)

The aim

To promote awareness of age discrimination in the workplace.

About the programme

Does age matter in your particular organisation? Is everyone treated fairly? Is the best person recruited for the job? Are all the team encouraged to develop their skills? This challenging programme uses light-hearted animation to demonstrate some common examples of a... (read more)

The aim

To help sales people close a deal.

About the programme

Do you remember the old parable: 'Give them a fish and they'll eat for a day, teach them how to fish and they'll eat for a lifetime.' Well, closing the sale is the same thing. Teach them (your salespeople) the skill of how to improve their closing of sales and you give them... (read more)

HR Magazine has reviewed this resource. Read the review

The aim

of this assertiveness training video To show staff what true assertive behaviour... (read more)

The aim

To demonstrate how team spirit is built in the wild.

About the programme

The concrete jungle - a desolate environment starved of nutrition and excitement. Does it have to be like that? If one works through the lessons in this absorbing local production from the Lessons from the Wild series based on the lifestyle of the baboon, then the answer woul... (read more)

The aim

of this business finance training video To enable managers to appreciate how key financial statements are calculated and how they are used.About this finance essentials programme The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager'... (read more)

The aim

Learn how to improve overall workplace performance by introducing a Balanced Scorecard.

About the programme

Determine key success factors and KPIs for each of four perspectives: 1.Financial 2.Customer 3.Internal, business 4. People, learning and growth Pr... (read more)

Training and Coaching Today has reviewed this resource. Read the review

The aim

of this recruitment training video To use the concept of 'behavio... (read more)

The aim

To ensure managers inform and involve their teams in order to improve motivation and productivity.

About the programme

Research shows that the two most common complaints in organisations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The best of motives consists of two programmes which tackle each of these issues. In No... (read more)

The aim

To provide individuals with the right frame of mind for generating new and workable ideas.

About the programme

This complementary programme to Mark Brown's Ideas into action focuses on the idea-generating phase of the creative-thinking process. Versatile, inspiring and highly watchable, it mixes animation with live action to highlight the largely self-imp... (read more)

The aim

To help people understand how others think and feel by how they behave.

About the programme

The actual words we speak are just one small part of our overall communication to others. Our body language and behaviour convey a huge amount too. This engaging programme, targeted at anyone in a people-facing role, gives a fascinating insight into body language that will... (read more)

The aim

To understand the importance and meaning of body language in the workplace.

About the programme

Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core programme, in this four-part masterclass, uses drama to look at t... (read more)

The aim

To prioritise, build up and control a budget at work.

About the programme

The owner of a small manufacturing business finds himself in a typical predicament: sales are up 50 per cent on the previous year but profits are down. His more knowledgeable friend is able to explain that the increase, and the extra expenditure it incurred, were not previewe... (read more)

The aim

To appreciate the nine key team roles, and balance an effective team accordingly.

About the programme

Managers must understand that people bring more than their skills and experience to a team; they bring their personalities as well. Utilising people's behavioural strengths to create a balanced team adds immensely to both group and personal performance. This... (read more)

The aim

To teach staff how to make a sale over the telephone by remembering a few simple steps.

About the programme

A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)

The aim

of the counselling skills training video Learn how to deal with staff whose personal problems are affecting their work.Help your staff acheive a healthy work/life balance With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are lookin... (read more)

The aim

To remind us that we can choose to see brighter possibilities, both for ourselves and our organisations.

About the programme

Do you have a vision for your organisation? More importantly, do you have one for yourself? One that gets you excited every morning and keeps you open to possibilities? Too often we get caught up with a limited view of the world, which direct... (read more)

The aim

The Climber’s Attitude is a two part programme that offers an innovative, refreshing and visually inspiring approach to dynamic risk assessment.

About the programme

On the face of it you would struggle to imagine a more dangerous sport than rock climbing. The reality is somewhat different with far fewer accidents than you might think. In f... (read more)

The aim

To encourage people to take a fresh look at their personal assumptions and interactions in our diverse society.

About the programme

This thought-provoking and entertaining addition to diversity awareness training is for all levels of your organisation. The film follows the lives of three 'Clown-Americans' and their families as they make poignant observations about lif... (read more)

The aim

To give managers the skills to guide and encourage their teams towards greater performance.

About the programme

Managers play an important part in the way their teams learn. This programme shows how managers can use coaching to teach practical tasks and interpersonal skills to the people who work for them.In comparing the way a manager leads his teams a... (read more)

The aim

To teach managers how to be effective coaches.

About the programme

Strong coaching skills are invaluable to any business. Through effective coaching, managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction. Combining drama, documentary interviews and a real-life coaching session, this programme is a comp... (read more)

About the programme

Most managers will, at some point in their careers, be required to demonstrate coaching skills. This DVD will help managers at all levels to build successful relationships with their colleagues and optimise their performance at work. Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovative training DVD is comprised of sh... (read more)

About the programme

This programme will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.Scripted by a subject exper... (read more)

The aim

To demonstrate the value of addressing the causes of customer complaints to improve the quality process.

About the programme

This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)

This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers ... (read more)

The aim

To enable anyone to make effective business presentations.

About the programme

As this total training kit confirms, it's often not just what you say, it's also the way that you say it. Most people have to make presentations at work and many get nervous at the prospect of having to 'perform'. This is a comprehensive, self-contained and flexible training resource... (read more)

The aim

The easy-to-use one day training resource for you and your team.

About the programme

These days more and more of us have to work in teams, whether permanent or project teams. Sometimes these teams become problematic: not because their members do not know their jobs or subject area, but because they have problems accepting, ad... (read more)

The aim

To equip telesales staff with all the skills they need to do better business.

About the programme

Whether it's training a completely new telesales team, a refresher course for existing staff, or fine-tuning certain aspects of an individual's performance, this course covers it all.From start to finish, every facet of the sales process is tackled. From ma... (read more)

About the seriesThis brand new series created by independent film maker Big Shoulder, includes three training films which will enable organisations to provide greater support to employees, if redundancies have to be made. The films show real people talking about the emotional impact of being made redundant, making other people redundant and surviving a redundancy process. They have been d... (read more)

The aim

To enable managers to control the relationship between cost, price and volume.

About the programme

Three factors determine profit - cost, price and volume. What isn't so simple is balancing the relationship between the three. If the mere mention of fixed and variable costs, break-even points, contribution, depreciation, or marginal and total absorptio... (read more)

The aim

To help people understand how to think creatively.

About the programme

In this lecture-style presentation, John Cleese claims that creativity is not a special talent. People are either in an 'open' or 'closed' state of mind. The closed mode enables people to apply themselves to tasks with vigour and concentration; the open mode is more relaxed and... (read more)

The aim

To learn to set and achieve all your goals.

About the programme

The story of Lance Armstrong's recovery from cancer and subsequent multiple victories in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challen... (read more)

About the programme

Every employee is required to interact with a customer at some point in their career, often on a daily basis. This programme is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner. Scripted by a subject expert a... (read more)

The aim

To reinforce the fundamental importance of customer service.

About the programme

This engaging programme is designed to motivate your team to rethink the simple needs of customers and apply the relevant skills to meet those needs. Members of the public are filmed talking about customer service, giving a profound insight into exactly what real customers expect from... (read more)

About the seriesA powerful series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Great session starters to create a positive culture and effective communication.Created by psychologist Eve Ash and comedienne Erin Brown, and featuring a talented group of comedy performers.The series includes the following 16 session... (read more)

The aim

To provide people with a simple model to help them analyse their own reactions to change.

About the programme

Although we seem capable of coping with considerable change in our domestic lives, at work we often display an inability to adjust to new demands and consequently suffer stress and anxiety. Based on the ideas of TV and radio counsellor, Phil... (read more)

The aim

of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)

The aim

To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests.

About the programme

This insightful drama, the sequel to the worldwide bestseller The Guest, helps the viewer to look at each customer as if they were a guest in their home. It introduces three characters: a distracted guest, w... (read more)

The aim

To ensure staff know the job they're doing, why they're doing it and how their work affects their colleagues.

About the programme

In today's competitive environment people are busier than ever before. It is therefore essential that they really understand their role. This programme, based on Belbin's workset model, looks at the performance of the team aboard a scie... (read more)

The aim

To show people that there is an increasing scope for individual freedom and achievement.

About the programme

Charles Handy is pushing the boundaries of how we perceive our work. As power moves away from the centre of the organisation, people become more responsible for their own career. Handy offers his personal thoughts on the dilemmas facing people in tod... (read more)

The appraisee preparation programme aims to help staff prepare for appraisals. This 3 minute video looks at ‘Shy Sharon’, ‘Touch Tracey’ and ‘Aggressive Alan’ and what they should expect of the appraisal and how they can achieve their objections. This programme is also included with The dreaded appraisal... (read more)

The aim

To help your organisation get the most from using email.

About the programme

To use email effectively you need both to manage your inbox efficiently, and also to apply the principles of good communication. This informative programme will help you use email productively and will encourage everyone to realise the enormous potential benefits of the medium for themselve... (read more)

The aim

To guide managers on how to share responsibility and authority with others.

About the programme

A lack of delegation can lead to inefficiency and reduced productivity within an organisation. In this realistic drama, perfect for junior and middle management, three managers are shown expanding a regional sales office into a full operating depot for their company. T... (read more)

The aim

To give people an insight into using emotions to be smarter in the workplace.

About the programme

Dr Daniel Goleman has made groundbreaking discoveries on the emotional mind, believing it can play a key role in determining people's success in their careers. In this compelling and watchable live lecture, he explains why emotion is another measure of intelligenc... (read more)

The aim

To demonstrate how managers should work with their teams to improve results.

About the programme

Once it was accepted that managers told their staff what to do and they just got on with it. These days people expect greater opportunity in their jobs and successful organisations encourage initia... (read more)

About the programme

Morale is embedded into every workplace and has an all-pervasive effect on how employees communicate and perform, but it is not always obvious or easy to explain.This programme investigates the link between workplace culture and morale, and the role that leaders play in creating and maintaining morale. Featuring dramatised scenarios and panel discussion, thi... (read more)

The aim

To show how large and small organisations alike can embrace ethical behaviour on the job.

About the programme

With issues of corporate integrity and accountability in the news daily, perhaps it's time for a refresher course in ethics. This latest training programme from CRM covers it all - from taking home a few office supplies, to ethnic jokes, to insider trading,... (read more)

The aim

To reduce conflict and create a more harmonious working environment.

About the programme

Deadlines, change, stress, miscommunication, confusion over responsibilities: there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing... (read more)

The aim

of the diversity training video To show employees how all types of discrimination can and should be avoided in the workplace.Avoid discrimination in the workplace It may be wrong to treat everybody in the workplace as if they are the same, because people are individuals. But it may be equally as wrong to treat them as different, because of stereotypes or by j... (read more)

The aim

To use praise and constructive criticism to achieve better performance.

About the programme

Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition for what they are doing well and guidance when they could be doing better. The main programme and course guide give clear examples and guidelines on how to give... (read more)

The aim

To help people analyse the composition of their own team in order to increase team effectiveness and performance.

About the programme

Fire, Toast and Teamwork is an engaging programme, designed to set out and explain Team-Role Theory. The film introduces and explores Dr Belbin’s Team Roles through animation and then illustrates them in a more... (read more)

The aim

To give managers the leadership skills they need to enable individuals to work more effectively as part of a team.

About the programme

There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team.... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

� Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories.... (read more)

The aim

To show how any organisation can adopt the FISH! Philosophy successfully.

About the programme

s FISH! tales show how organisations that seem to have little in common with the Pike Place Fish Market are creating more energy, joy and effectiveness through the FISH! Philosophy. These short, inspiring films answer the question, "What c... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

The aim

Demonstrates how every employee can learn and improve their communication skills with colleagues, customers and clients.

About the programme

This breakthrough-training resource includes a 47-minute DVD that provides easy, step-by-step lessons illustrated by videos of Barack Obama's own speeches presented by renowned communication expert Richard Greene, the creator o... (read more)

The aim

To give managers the skills of persuasion, vital for running meetings or trying to influence others.

About the programme

Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a structured approach that accounts for everybody's needs. By listeni... (read more)

The aim

To help you develop commitment to peak performance, both within individuals and throughout teams.

About the programme

In just 3 minutes this stimulating programme will teach individuals in your organisation the five key lessons about being a team player and winning as a team. Its dramatic footage of geese, flying in formation, provides an insight into how to e... (read more)

About the programme

This programme highlights the key features of different workforce age groups and the resulting issues for managers and those involved in recruiting, developing and retaining staff.This programme will be beneficial across many levels of an organisation, from business owners to trainers to team members working in cross-generational groups.The leader's guide,... (read more)

About the programme

An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mindset for work and improve your productivity and service attitudes. Find out about the Negative Land of W, the negative mood monster and negative scripts and how they keep you stuck. Learn how to use positive scripts to motivate yourself, achie... (read more)

About the programme

As one of the most intelligent animals on the planet, elephants display the natural world's greatest leadership qualities.Using a leadership model that has delivered survival for over 50 million years, their leaders (or matriarchs), use the same set of core skills required by safe leaders in the human world. In Giants of leadership - The nature of... (read more)

The aim

To show the keys for providing total customer satisfaction.

About the programme

This engaging programme is hosted by Bob Farrell, perhaps one of the most impassioned and motivational speakers on customer service today. He shows how ‘pickles’ are those special or extra things you do to make people happy – like walking the customer to the item they're... (read more)

The aim

To learn a more emotionally competent approach to delivering feedback.

About the programme

Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, fe... (read more)

The aim

To equip people with the skills to handle difficult situations when giving feedback.

About the programme

Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. However we communicate it, giving feedback constructively is a skill central to the success of any team an... (read more)

The aim

To help managers identify the culture within their organisation, and the type of people who will make it successful.

About the programme

Every organisation has its own culture - a way of doing things - and when you understand this culture, you can make more of the people who fit into it. If an individual is grappling with change and trying to break the mo... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)

The aim

To avoid situations in which employees spread rumours to fill the gap left by a lack of formal communication.

About the programme

People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation onc... (read more)

The aim

To give people the skills to communicate effectively with colleagues and customers.

About the programme

Good communication is a two-way process - you need to put yourself in the other person's shoes, and they need to put themselves in yours! This programme contains practical lessons on to how to achieve this, using the example of two people who work alongside... (read more)

The aim

To enable people to turn good ideas into effective action.

About the programme

The green stage of Mark Brown's creative-thinking process enables people to translate ideas into action and make things happen. Using a ‘four-box model’, it introduces a framework for empowerment - this enables people to take the initiative and motivates them to be responsible... (read more)

The aim

To increase profits, productivity and your own prosperity by 'turning on' your people.

About the programme

The video version of Ken Blanchard and Sheldon Bowles' best-selling book brings the compelling story of Gung ho! to life. It is a practical management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace.... (read more)

What does being happy have to do with work? We’ve all been told that if we work hard, we’ll be successful. And if we’re successful, we’ll be happy. What if that formula is wrong? What if the opposite were true and happiness is the secret to success – at work and at home?About this attitude and motivation programmeThe Happiness Advantage is a new programme t... (read more)

The aim

To ensure managers understand the need for coaching and then learn how to coach.

About the programme

The helping hand shows managers that understanding the importance of coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn. The manager n... (read more)

The aim

of the creativity training video To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking process time and space to flourish.Help harness the power of unconscious thinkingIn this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisa... (read more)

Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.

The aim

of the appraisal video To show managers how to understand and address the needs of their staff.Help your managers to conduct appraisal interviews Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and... (read more)

The aim

To teach stand people how to present themselves and their company in a professional and organised manner.

About the programme

Even if an exhibition stand is designed to the finest detail, it will not produce the desired results if the people behind the stand don’t know what they are doing. This humorous programme shows how to ensure that all st... (read more)

The aim

To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers.

About the programme

In less than two minutes, customers make a snap decision about the employee in front of them. In business as well as life, the failure to build trust and rapport can be insurmountable, while... (read more)

The aim

To improve patient satisfaction and productivity.

About the programme

In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motiva... (read more)

The aim

To give managers practical ways to spot people planning to leave, and to keep hold of them.

About the programme

Someone resigning often comes as a complete shock. Even if you saw the warning signs, and just didn't do anything about them, the number of thoughts that simultaneously rush into your head is immense. Why are they leaving? Could I have stopped it? How muc... (read more)

The aim

of the presentation video To give staff at all levels the confidence and skills to prepare and deliver effective presentations.To help you deliver any presentation Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the... (read more)

The aim

To show managers how to maintain the long-term performance of their people by applying necessary discipline.

About the programme

This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more)

The aim

of the creativity video To stimulate creativity as a tool for enhancing an organisation's success.Help you think more creatively Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon t... (read more)

The aim

To create a more relaxed attitude in which creativity can flourish.

About the programme

Cleese tackles the thought-provoking idea that mistakes are a crucial part of the creative process - a live presentation to one of the USA's most prestigious training forums. He shows that each mistak... (read more)

The aim

To adopt quality as a philosophy.

About the programme

Tom Peters goes behind the scenes at companies like Disney World, 3M and McDonald's to talk to key executives involved in the drive for exceptional quality. Three additional management action programmes - Customer se... (read more)

The aim

To ensure all staff deliver great customer service by changing their attitude.

About the programme

Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through this process unless they have the right attitude. This drama presents realistic scenes in a shop, an airline call centre, a bank,... (read more)

About this video course The prospect of industrial action could be one of the most demanding situations your managers will ever face. It’s vital that they know the law, what’s expected of them; and where the lines are drawn. ‘Industrial action: a manager’s guide’ is a powerful learning resource. The drama-based video comes with a comprehensive set of learni... (read more)

Joel Barker has always believed the future is something you create, not something that happens to you. In this bold, new program, Innovation at the verge, Barker teaches how to create your own future by finding your next innovation. Through stories and examples, you will learn how to combine your ideas with the ideas of others as you meet at the verge.Getting the most out... (read more)

Training and Coaching Today has reviewed this resource. Read the review

The aim

of the customer service video To show people how to develop more... (read more)

The aim

To increase understanding about an organisation's stock market performance.

About the programme

It's not just senior executives who need to know how well their organisation is doing; everyone would benefit from a deeper understanding of what a company's stock market performance actually means. This two-part programme uses a realistic drama to explain a subject that many... (read more)

The aim

To increase understanding about an organisation's stock market performance.

About the programme

It's not just senior executives who need to know how well their organisation is doing; everyone would benefit from a deeper understanding of what a company's stock market performance actually means. This two-part programme uses a realistic drama to explain a subject that many... (read more)

The aim

It will never happen to me explains, in true words, the human side of safety and why we all need to take responsibility - for ourselves and each other.

About the programme

Jennifer and Kieron Deeney were a young, newly married couple, looking forward to starting a family. Life couldn't have been better, until Kieron was killed in a tragic workplace accident,... (read more)

The aim

To teach the techniques required for successful negotiating.

About the programme

You need complete confidence, good planning and thorough preparation to negotiate well. Fortunately, these are skills you can acquire and improve. Based on research into effective negotiation techniques, this drama-based programme features a typical negotiation, taking a... (read more)

About the programme

Effective organisations don’t just put their values into a document, they put their values into action.In this new programme, you’ll learn how one organisation anchors its values into the hearts and minds of its employees — resulting in 98% customer satisfaction and 97% employee retention. The key is three simple strategies that will help you bring your... (read more)

The aim

To encourage front-line staff to behave in ways that will help them provide a high level of service to customers.

About the programme

A focus on customer care will pervade everything that a successful organisation does. But however supportive and positive the culture, in the end it's down to the individual relationships that staff have with each of their customer... (read more)

The aim

To provide managers with all the necessary skills to conduct an effective recruitment interview.

About the programme

A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable... (read more)

The interviewee preparation programme is ideal for first time interviewees. This 5 minute video will show interviewees how to research companies and how to question the interviewers to find out the things that matter to them. This programme is also included with It's your choice ... (read more)

The culture of any workplace is shaped by its people. It is unique to each workplace because the people are unique. If the personnel changes, so does the culture – often in small, but significant ways. This video covers important aspects of identifying, building and changing a workplace culture. We hear from three different businesses - multimedia games designer and developer Firemint, sur... (read more)

The aim

of the leadership video To show how to become a better leader.Improve your leadership skills 'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable... (read more)

The aim

of the change video To help organisations and individuals manage change successfully.Help your employees deal with change Using the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, Jamie's School Dinners: Managing and living with change, brings change to life i... (read more)

The aim

Demonstrates how to manage change successfully and shows individuals how to respond to change when it happens to them.

About the programme

Jamie Oliver wanted to transform school dinners from processed, ready-made junk into tastier, more nutritious meals. He also needed to convince dinner ladies, head teachers, government ministers a... (read more)

About the programme

A practical and comprehensive library resource for schools, institutes, universities and job centres. This dynamic new series uses a variety of case studies and examples, with excellent advice and practical information to help ensure success at a wide range of interviews.A must for everyone wanting to succeed at job interviews, especially young people and th... (read more)

The hidden mind: Hare brain, tortoise mind

The aim

To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking-process time and space to flourish.

About the programme

In this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisations... (read more)

The aim

To resolve customer complaints and achieve positive outcomes by understanding why customers have problems.

About the programme

This insightful programme, ideal for all front-line staff, provides practical, focused training in handling customer complaints. It highlights that staff behaviour is the key to stopping a difficult situation turning into an explosive one. I... (read more)

The aim

To make everyone aware they must assume responsibility for accuracy and attention to detail.

About the programme

Fail to communicate the tiniest detail clearly and any project can turn into a disaster on a grand scale. In this insightful programme, which sets the scene for a whole range of training sessions, a realistically portrayed sequence of events illustrates h... (read more)

The aim

To explore the pitfalls of leadership and how to avoid them.

About the programme

Leadership is a powerful role that can easily be abused. The key to using it wisely lies within each of us. This entertaining training programme looks at six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leaders... (read more)

The aim

To show how unique leaders can inspire their teams.

About the programme

In this lecture-style programme, using real-life case studies, Tom Peters, leading business thinker and motivator, visits four unique leaders to show how they inspire their teams in diverse organisations - from General Motors and a New Hampshire high school, to Harley-Davidson and the Johnsonvi... (read more)

About the programme

This programme investigates leadership traits and explores strategies for enhancing leadership potential.  Learners are encouraged to reflect on their own behaviour and to consider personal development pathways. Leadership in action is suitable for decision makers, managers and team leaders and those aspiring to leadership roles.... (read more)

The aim

To help motivate leaders.

About the programme

What Bob Farrell did for customer service in the best selling Give`em the Pickles! he's doing again for leadership with The Leadership Pickles! A fun and exciting programme, The Leadership Pickles! combines Bob's passion for serving others with powerful leadership stori... (read more)

The difference between leadership and management To discover what it takes to be a more successful manager and leader.Help your managers to become leaders Is leadership just a fashionable name for management or are the skills of leadership distinctly different? If leadership is different, what's the best mix of management and leadership for your job? In thes... (read more)

The aim

Discover a new style of leadership that will give every employee within your organisation the ability to participate in the vision.

About the programme

Experience the phenomenon of Ben Zander, world-renowned conductor of the Boston Philharmonic Orchestra, as he expressively teaches a new and improved style of leadership. Ben and his partner Rosamund coach leaders to... (read more)

The aim

To demonstrate the benefits of thorough planning.

About the programme

In this programme from the locally produced Lessons from the Wild series, the leopard is used as a metaphor to compare individual predator behaviour with the principles of good planning. Through the use of enthralling wildlife footage of the leopard in its natural habitat, the pro... (read more)

The aim

The perfect antidote to safety cynicism.

About the programme

Since the accident that deprived him of three of his five senses, Ken Woodward has become an inspirational consultant and educator on health & safety issues. In this short, sharp, compelling new film, we've tracked back to the source of Ken's own inspiration: the training he received at the... (read more)

The aim

To show how the positive, optimistic vision of the Life is good® founders can be transferred to any business or organisation.

About the programme

This entertaining training programme profiles Life is good®, an apparel company founded in 1994 by two brothers, Bert and John Jacobs. Today, this company is a leader in its field, with thousands of products sold w... (read more)

The aim

To show that good listeners are people who work easily and effectively with others, whatever their role in the organisation.

About the programme

This engaging drama tackles the issue of listening, reinforcing that it is a vital and often neglected part of a manager's, salesperson's and specialist's role. The manager who does not listen cannot mana... (read more)

The aim

To take responsibility for your own learning and become a more effective learner.

About the programme

This live action animation programme is a stimulating training pack to help everyone improve their learning skills in the workplace. Quick moving and full of ideas, it reflects the energy and richness of its subject matter. The programme has one core message - the... (read more)

About this learning resource Based on the book, ‘Living the Brand’, this programme uses the sportswear brand, Patagonia to demonstrate how organisations can capture the passion of their people to create stronger relationships with customers and develop new ways of working. Learners will explore how the company has achieved this and how it uses its mission and v... (read more)

The aim

To learn how to deliver outstanding customer service.

About the programme

Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.... (read more)

The aim

To teach people the skills and techniques of successful exhibiting.

About the programme

This humorous drama covers every aspect of exhibiting, including what to do before, during and after every exhibition. The presenter Jack Dee demonstrates that, by following a few simple principles, every company can multiply the value of every exhibition they participate in.... (read more)

The aim

To help individuals focus on making the most of their time to the benefit of their work and personal lives.

About the programme

Not every individual is a manager or can delegate work to others. Many people must learn that making time work for them is a key life-skill. This highly motivational drama, addressed to individuals and team members at every level, focus... (read more)

The aim

To give individuals the skills and confidence to plan and make an excellent presentation.

About the programme

Making a presentation to a group of people, even if you know them personally, is a challenge for anyone: for many people it is an ordeal, which they usually approach with anxiety and often fear. This practical and informative programme outlines a four-poin... (read more)

“If teaching was as simple as telling we would all be a lot smarter than we are” (Mark Twain) Help managers to coach effectively Coaching has the potential to underpin everything a manager does. An emotionally intelligent approach builds effective working relationships, and helps create a culture that supports learning and continuous improvementThe Manage... (read more)

The aim

To increase awareness of the emotional impact of your behaviour in stressful situations.

About the programme

With its positive, practical messages, this engaging programme will appeal to people who know how to be good managers but who might also appreciate some down-to-earth advice at a time when mounting pressures can blur priorities. Managers are constantl... (read more)

The aim

To equip managers to deal with emotional responses to change and enable change to be implemented successfully.

About the programme

Although a necessary part of organisational life, change is not always welcome - even when it’s for the better. And the more fundamental the change, the stronger the emotions that are likely to be triggered. This programm... (read more)

The aim

of this performance management video resource To show managers how to get staff to perform well on a day-by-day basis, not just following an appraisal.About the training video To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to f... (read more)

The aim

To demonstrate to managers how they can change a problem person into a positive performer.

About the programme

This comprehensive six-part set of programmes introduces typical problem people and shows inexperienced managers and team leaders how to deal with them to improve performance. It is an amusing and versatile resource, which can be used to complement or in... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Bigmouth Billy (16 minutes)Billy (Rik Mayall) promises everything but does nothing until his boss (John Cleese) helps him to plan an effective schedule and set... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Moaning Minnie (19 minutes)Minnie (Emma Thompson) can give a thousand excuses why something can't be done. Genie John Cleese teaches Minnie's manager (Stephen... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Rulebound Reggie (12 minutes)Reggie (John Cleese) tells Stephen Fry that nothing can be done until the paperwork is in order. Encouraging Reggie's sense of b... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Silent Sam (17 minutes) Sam (Michael Percival) knows his job backwards but cannot communicate.... (read more)

Key outcomesManagers address individuals' specific needsPeople perform better and are better motivatedEach video shows how to change a problem person into a positive performer.Wimpy Wendy (17 minutes)Wendy (Dawn French) needs constant reassurance before making decisions. By consulting and empowering her, Jennifer Saunders boosts We... (read more)

This training resource will...Enable people to organise and chair meetings that are more effective and more motivating for those who attend."I've got to go to a meeting"It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And yet, we all know you can't manage without meetings. A team isn't a team u... (read more)

The aim

To help managers make their coaching messages more memorable.

About the programme

John Townsend, Europe's leading 'Train the Trainer' guru, uses his skills to help managers with learning and teaching. Using a combination of live action and animation, this programme examines how the memory works and how we learn, what factors affect recall, how to f... (read more)

About the training video To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.Training programme for better meetings An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged wit... (read more)

The aim

To use the concept of 'behavioural interviewing' to predict the future performance of recruitment candidates.

About the programme

A candidate who interviews superbly may not live up the interviewer's expectation in terms of actual performance. To help make the selection process more objective, leading industrial psychologist Dr Paul C Green has developed a prove... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. The Muppet Meetings: Management themes and corporate satire library Includes the Half minute manager, Great moments in business history and Think big... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppet Meetings: Meeting spoof library 17 Muppet Meeting clips for openers, introduction t... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to� four minutes.The Muppet Meetings: Sales and the customer service library Includes the award winning Sell, Sell,... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppets Meeting: The complete set The ultimate collection containing all 42 clips. The DVD is chapterised int... (read more)

The aim

To show the importance of accepting new perspectives.

About the programme

For more than a decade, futurist Joel Barker has helped organisations deal with change. He is one of the world's most influential speakers and authors on the subject of change and how to manage it. His best-selling programme The business of paradigms has now been reinvented... (read more)

The aim

To show people how to handle complaints well and help prevent them from recurring in the future.

About the programme

Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with five disti... (read more)

The aim

To show managers how to handle grievances and discipline issues.

About the programme

This realistic drama is an excellent introduction to grievance handling and discipline, and is ideal for first-line managers and team leaders. It shows what can go wrong when grievances and discipline matters are handled wrongly and why it is vital to distinguish between the two.... (read more)

The aim

To encourage managers to question their misleading assumptions about other people and nurture the potential found in diversity.

About the programme

Everyone deserves respect at work, regardless of their background or experiences. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective and positive approach to busin... (read more)

About this programmeBeing made redundant can feel devastating for many people and has been called "a social invitation to depression." The film reflects the huge impact this can have on people’s lives and the range of emotions expressed from thoughts of disbelief and revenge, to the realisation of a chance for a new beginning. ... (read more)

The aim

To help call-centre staff answer customer enquiries effectively and professionally.

About the programme

Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)

The aim

To demonstrate the power of teamwork.

About the programme

The most powerful success factor for any organisation is how well its people work together. But bringing this idea to life for your employees can fall flat, sounding like the same tired truisms. This documentary shows meerkats, manage to survive against all odds in one of the world's most hostile e... (read more)

The aim

To understand the effect of stereotyping and give people the skills and confidence to speak out against it.

About the programme

Staying silent in the face of demeaning comments, stereotypes or bias allows these attitudes and behaviours to thrive. This undermines our ability to create an inclusive workplace where all emplo... (read more)

The aim

To show people how to be more organised, efficient and effective in the way they handle paperwork.

About the programme

People must control paperwork, not let it control them. This humorous programme illustrates a real and common problem when an office worker, swamped by paper, is convinced she needs it close at hand to do her job, rather than seeing it as a prob... (read more)

Coaching skills for managers To give managers the coaching skills they need to guide and encourage their people towards greater performance.About this video training programme Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of the... (read more)

The aim

To help healthcare workers learn about and understand their patient population, and provide better care.

About the programme

Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. Today's healthcare worker must be equipped... (read more)

The aim

To encourage mutual respect within the workplace.

About the programme

This is a visually engaging four-minute launching point to any session on leadership, management training, interviewing, performance appraisals, supervisory training. The programme was originally inspired seven years ago by a mere three lines from a poem, and was more recently... (read more)

Your learners will... Understand how to use praise so that employees understand that their efforts are appreciated.Retain talent and motivate the team Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)

The aim

To enable managers to employ constructive criticism in the right way.

About the programme

Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover th... (read more)

Appraisal trainingChange the way every person in your organisation approaches appraisals.Help employees think about appraisals in a positive wayEvery organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews... (read more)

This video training resource will... Change the way every person in your organisation approaches appraisals.Help managers get better outcomes from appraisals Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to thin... (read more)

The aim

To practically deal with the predatory nature of the competitive and self-generated pressures to discount products.

About the programme

Dr Ian Brooks is one of New Zealand's best-known authors on business culture and the impact of service and sales strategies on enterprise success. This insightful training programme shows practical ways to avoid unnecessary d... (read more)

About this programmeThis programme covers persuading, influencing and negotiating skills comprehensively enough to be used on training courses covering just one of these core skills, or on a more general communication skills course. It will equip any employee with the skills needed to get the best possible result out of any situation, and can be applied inside and outside of the workplace... (read more)

The aim

To teach managers the five-step process for conducting an employee performance improvement discussion.

About the programme

Positive Performance Coaching is achievable when supervisors and managers have the right training and this practical programme teaches a simple, yet highly effective, five-step process for correcting negative performance. 1) Ide... (read more)

The aim

To help people think and act differently to make a difference.

About the programme

This inspirational programme demonstrates that having a positive vision of the future is the most forceful motivator for change - for success - that companies, schools, communities, nations and individuals possess. How did a prisoner find the will to survive an Auschwitz... (read more)

About the programme

This programme will enable you to deliver practical and impressive leadership training, giving managers at all levels a clear understanding of leadership and how to apply that understanding on a day-to-day basis. Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovative training programme is comprised of short clips which... (read more)

Presentation is Everything is a new ‘video short’ resource from Video Arts.

The aim

To help individuals structure and deliver effective presentations: and avoid death by PowerPoint.About this video resource We’ve all sat through presentations that have left us shell-shocked, bored or baffled. A poorly delivered presentation can leave us fee... (read more)

About the programme

An excellent presentation can be the key to achieving personal and organisational goals. This programme is packed with fresh ideas and techniques that will enliven your training programme and equip any employee to deliver engaging and informative presentations. Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovati... (read more)

The aim

To give those tasked with managing projects the skills to maximise their team's performance.

About the programme

Not everyone who has to manage a project knows how to do it well. Bad management skills can be a costly drain on time and money, causing frustration and stress for everyone concerned. This programme provides a complete solution to these issues, exploring... (read more)

About the programme Tom Peters is back with a passionate wake-up call for the business world. Each of the programmes in this fast-paced and entertaining series features an organisation that faced revolutionary business challenges and responded by inventing entirely new opportunities. Each had to re-imagine the nature of work itself by using the energy and engagement of all its peop... (read more)

The aim

To outline a variety of skills and techniques that can be used to deal with difficult situations when receiving feedback.

About the programme

Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people... (read more)

The aim

To demonstrate the core health and safety issues that affect all individuals.

About the programme

Health and safety is something we tend to take for granted - until an accident happens that affects us personally. And then it's too late. This practical programme demonstrates the core health and safety issues that affect us all, such as lifting thin... (read more)

The aim

To learn how to lead and motivate a team successfully.

About the programme

Managing people is often the hardest part of a manager's job. This engaging programme is an ideal introduction to a management development programme for new managers. Using a stimulating case study, it provides an effective role model for how to lead and motivate a team successfully. It sho... (read more)

The aim

Learn key customer service skills necessary to retain customers.

About the programme

There is no doubt about it. Good customer service is as good as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me. Updated and expanded, this 3rd edition of Reme... (read more)

The aim

To teach the skills required to write and present an easy-to-read, informative and forward-thinking report.

About the programme

A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. T... (read more)

The aim

To offer a step-by-step approach to recruiting.

About the programme

Most organisations put great effort into recruiting and selecting the right person for the right job. But despite the endeavours, recruiting can sometimes feel like a lottery! This two-part programme, which features both drama-based and documentary material, offers a clearly-struc... (read more)

Learning objectives To understand and use assertiveness effectively at work.Assertive behaviour training Real assertiveness involves clear yet respectful communication, particularly in the face of stress and conflict. By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively. This insigh... (read more)

Learning objectives To learn the skills to select candidates who are a perfect fit for both a functional position and an existing team role.Applying Belbin's team-role theory to selection Based upon Dr Meredith Belbin's credible team-role theory, this programme, part of a three-part series, provides support for managers involved in selection. Belbin's research... (read more)

About the programme

A practical series of programs for anyone involved in interviewing. A wide range of case studies will provide useful examples for evaluation, discussion and exploration of key skills. Ideal for managers, team leaders, consultants and trainers.Programmes included in the series: ... (read more)

About the programme

This programme will equip anyone involved with selection interviewing to prepare for, conduct and assess interviews professionally and incisively, ensuring that the right candidate is selected and avoiding the high costs associated with poor selection.Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovative training prog... (read more)

Sales skills: training objectives To equip both new and experienced sales staff with the necessary skills to develop and nurture professional and productive customer relationships.About this sales video learning programme Sell it to me! is the best-selling two-part programme on how to build the kind of relationship with customers that will guarantee a sale.... (read more)

The aim

To show people how to embrace new ideas.

About the programme

In this programme from the locally produced Lessons from the wild series, a lioness, through the use of stunning wildlife footage, is used as the metaphor to explore the concept of innovation, allowing for new ideas and developing implementation techniques. The vide... (read more)

The aim

To make everybody smile!

About the programme

This motivational programme is for people and organisations who want to deliver great customer service - and have a great time doing it. It follows Reggie Wilson who drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actual... (read more)

Learning objectivesTo give all sales staff a solid grounding in core sales skills. Part 1: preparation.The definitive sales video training seriesThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Four separate programmes cover all facets of making a successful sale:Preparation... (read more)

The aim

To give all sales staff a solid grounding in core sales skills.Making effective sales presentationsThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Four separate programmes cover all facets of making a successful sale:How to explain the benefits, meet objections, and spot the buying signals is cove... (read more)

Learning objectivesTo give all sales staff a solid grounding in core sales skills.Closing the sale video resourceThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Closing the sale is an area where even skilled salespeople fear rejection. In this resource they will find out how to conclude... (read more)

Learning objectives To provide step-by-step training in developing customer relationships.Consultative sales skills training This three-part series, combining expert advice with drama sequences and fly-on-the-wall style documentary clips, shows real sales situations, including interviews with both the client and the sales person. From the cold call to that f... (read more)

The aim

To adopt the spirit of the dolphin to improve your work and home life.

About the programme

The word ‘spirit’ conjures up many images... think of it as a fundamental emotional and activating principle that determines a person’s character. Then you'll understand The Spirit of the Dolphin. The dolphin is an animal of grace and joy. Its c... (read more)

The aim

To show individuals how they can participate and make a difference.

About the programme

This short programme is designed to be used as a meeting opener or closer to encourage participants to take action. Joel Barker is a master storyteller and one of his most cherished stories, The Starthrower Story, is now available as a short film. Taken from his... (read more)

The aim

To show managers that the skills of effective management remain the same even though the working environment may be changing. The key outcomes -Develops skills that help create motivating environments -Gives clear definitions of understanding goals and performance standards -Shows an innovative feedback method for trainees and more experienced... (read more)

Learning objectives To equip people with the confidence to get their views and ideas noticed.Training for assertiveness The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response – however, this fear is generally exaggerated. With dramatic sequences and subtle... (read more)

Learning objectives To create an atmosphere in which everyone can make decisions that will benefit the customer.Empowering for performance In this humorous drama, a company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use thei... (read more)

The aim

To accelerate change and ensure it is a smooth and successful process.

About the programme

Are you facing change in your industry? Do some of the members of your team resist change? How can your organisation deal with the increasing pace of change? In this award-winning programme, business author and Harvard B... (read more)

Understanding the impact of cultural differences To increase understanding of the impact that cultural difference can have on communication at work.About this diversity video In Britain today people from all over the world live and work together. We interact on a daily basis across generations and cultures. This can bring many challenges at work. Perhap... (read more)

Running team meetings Ensure team meetings are concise, inclusive and contribute to achieving collective goals.About this video training resource A team briefing is a vital event in every organisation; it tells people what is happening and why. In order to exercise effective leadership, team leaders therefore need to know how to talk to their team. After all... (read more)

The aim

To help men and women communicate more effectively in the workplace.

About the programme

Imagine how difficult work would be if you spoke a different language than your colleagues! Yet this happens every day-because men and women use different communication styles. These differences, which start in childho... (read more)

Setting SMART objectives To enable managers to improve the performance of their teams by setting achievable targets and goals.About the video training This engaging drama clearly explains how managers and team leaders can set and apply targets for staff to achieve in order to improve their performance. The targets must be specific, measurable, agreed, realistic... (read more)

Learning aims To introduce the fundamentals of empowered, self-managing teams into an organisation.About the video Across many organisations the hierarchical structures, particularly at lower levels, are crumbling and the skills of managers are being shared across teams. This story shows how a team which starts out with no idea of how to work together learns to succe... (read more)

Learning objectives To enable people to see themselves as part of the team, not just as individuals.About the training video People who have their own job to do often fail to see themselves as part of a team. Team spirit? is a light-hearted, but high-impact way of showing them the importance of teamwork. Its engaging, humorous, and realistic format exami... (read more)

Learning objective To show what it takes to be a successful team.About the video programme Forming an effective team-based structure is the best and most rewarding way for people to work together, ensuring that team members are motivated, satisfied, productive and flexible. Businesses that use this model are more responsive to change and perform better than tradi... (read more)

Learning objective To ensure managers and team members understand how teams can perform more productively.About the video resource This insightful drama draws a parallel between the teamwork required on a hiking expedition and a manager's need to make his team function more effectively at work. It clearly demonstrates the need for a strong team with common... (read more)

Learning objective To give all staff members the skills to use the telephone effectively in a business context.Effective telephone communication The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills ha... (read more)

The aim

To help non-specialist trainers who are called on to train.

About the programme

Today many people who are not specialist trainers are being called on to train. But do they know how? John Townsend is an internationally acclaimed expert on the training of trainers. His numerous works on the subject include 'The trainer's pocketbook' (also distributed by Video Arts).... (read more)

Learning objective To maximise the opportunities created by participation in an exhibition.About this exhibiting video Having to plan and staff an exhibition stand often absorbs a sizeable chunk of your marketing budget. Too often it's regarded as a grand PR exercise, but it should be treated as a wonderful opportunity to sell to both new and existing clients. So... (read more)

Learning aims To enable managers to appreciate and use their team's knowledge in the decision-making process. Team decision-making A manager has made some poor decisions - making them himself, rather than using his team's experience. He learns the four stages of professional team decision thinking: asking the right questions, creating a choice of answers, look... (read more)

Learning objectives To show sales staff what effect their behaviour can have on customers.Retail sales skills The prequel to this programme, If looks could kill, demonstrated how thoughtless behaviour can create a dissatisfied customer. This sequel shows that how we believe we are behaving is not necessarily how the customer sees it. In... (read more)

The aim

To help staff at all levels to learn how to manage change.

About the programme

In this programme from the locally produced Lessons from the Wild series, the tiger, through the use of stunning wildlife footage, is used as a metaphor to explore the concept of change. It tells the story of two Bengal tigers that were brought up in captivity... (read more)

The aim

To make everyone aware that it is not worth spending time on anything that has no value to the customer.

About the programme

Spend less time doing unnecessary tasks; deliver your product or service faster and to a high quality and you'll achieve higher levels of customer satisfaction. It means analysing your processes and identifying which steps a... (read more)

The aim

To show you what a top street performer can teach you about businessAbout this programme In this fast-paced programme, footage of top street performers provides a powerful visual that will help you see immediate new possibilities for the way you engage clients and customers. Based on the best-selling book Top Performer, which introduced a Language of Energy... (read more)

The aim

To ensure that team members understand when to send emails and what should and shouldn't be sent.

About the programme

This quick four-minute video-based programme sets the stage for discussing how emails can be best used in your organisation. It uses fast-moving images and tongue-in-cheek humour to grab the attenti... (read more)

The aim

To give a perspective on leadership styles required in the 21st century.

About the programme

The documentary programme tells the story of the communicative styles of elephants and the competitive styles of lions and how these relate to the behaviour of the herd and the pride, their relationship with their environment, their relationship with other species, and their... (read more)

The aim

To equip managers with the skills they need to deal with their staff’s emotional response to change, and implement change more successfully.

About the programme

Change is both normal and constant but is seldom popular. It frequently leads to resentment, stress and distrust. It need not though. Through the professional management of change the process can be re... (read more)

The aim

To be able to understand the nature of stress and how it affects people.

About the programme

Pressure is a part of simply being alive: pressure is positive and drives us towards our goals. However, when the amount of pressure we are experiencing rises above what we believe we can cope with, it can easily turn to stress and that can be a very bad thing. In th... (read more)

The aim

To show managers the importance of adopting essential time-management and delegation skills.

About the programme

The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more)

The aim

To show managers the importance of organising their teams.

About the programme

This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an ann... (read more)

The aim

To conduct business in an organised, professional and profitable manner.

About the programme

sThis entertaining two-part programme uses true-to-life examples to brilliantly illustrate how easy it is to be busy without being productiveIn Part 1, Valuing your customers, a 'Flash-Harry' salesman takes every opportunity to show off his expertise. He's a... (read more)

The aim

To conduct business in an organised, professional and profitable manner.

About the programme

sThis entertaining two-part programme uses true-to-life examples to brilliantly illustrate how easy it is to be busy without being productiveFor information on Part 1: ... (read more)

The aim

To show how a technique used by the whale trainers of SeaWorld can increase employees’ effectiveness at work.

About the programme

This training experience consists of two programmes: Whale done! and Whale done! in action. Whale done! addresses the question, "Why does this approach work?". Filmed... (read more)

The aim

To give your customers what they want and keep them satisfied and loyal.

About the programme

Bob Farrell is back and he's more entertaining than ever. He hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers! "If you look and you listen, your customers will tell you wha... (read more)

Learning objectives To enable interviewers to follow a logical route towards making a good recruitment decision.Video training for interviews and recruitment This humorous drama, using real-life scenarios, shows a logical sequence of events for getting the right person for the job, which begins long before the interview process. The first step... (read more)

Learning objectives To give managers the leadership skills to enable their employees to work more effectively as part of a team.Leadership and motivation training There are three steps managers should take to inspire their teams: give them confidence in the value of their job, value as individuals and value as part of the team. Being in charge doe... (read more)

The aim

To inspire people to think positively and help them achieve virtually any goal.The Lance Armstrong's training video The story of Lance Armstrong's recovery from cancer and subsequent multiple victories in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challenges, overcome obstacles and ach... (read more)

Learning objectives To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.The effective after-sales service video Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business -... (read more)

The aim

To show managers and team members how teams can perform more effectively.

About the programme

In this exceptional local production from the Lessons from the Wild series, the African wild dog, through the use of the most incredible wildlife footage, is used as a metaphor to compare individual behaviour with team behaviour. Experience and nature has t... (read more)

The aim

To illustrate how to manage aggressive behaviour.

About the programme

Violence and aggression at work can be emotional as well as physical. This powerful drama, based on the research of specialist consultant Roy Braithwaite, will help people manage aggressive situations at work by looking at the different ways in which such behaviour is expressed. ... (read more)

The aim

To show organisations how to create a culture of "Yes, And".Create a positive work environment video This humorous drama teaches how the basics of improvisation will help your organisation communicate better, build stronger teams, and create a positive work environment. Just like an improv troupe, organisations need to know how to work together when the pl... (read more)

The Workplace Excellence video seriesThis outstanding series created by psychologist Eve Ash, of documentary case study programs was filmed in best practice organisations - an online recruitment business, a travel business, an Australian city government and a school.Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfac... (read more)

Learning objectives To help people understand and overcome the sources of negativity in their lives.Training to overcome negativity It's no secret that we live in a world full of negativity. It often seems as though everywhere we turn, we're confronted by difficult, negative people, with their shaking heads, closed doors, brush-offs, and put-downs. Negativi... (read more)