A to Z of titles

The aim

To show employees how to make the most of their strengths and learn from each other.

About the programme

Meeting the challenges of a rapidly changing and increasingly diverse world is more important than ever. This animated, award-winning programme featuring Perry the Peacock is an insightful, inspiring and non-threatening way to illustrate employee empowerment,... (read more)

The aim

To integrate all individuals into a team by promoting collective understanding.

About the programme

This British version of a world bestseller (based on Rosabeth Moss Kanter's acclaimed work) is an entertaining parable about being different; about being an 'O' among a group of 'X's. It is targeted at groups featuring minorities of all types, in areas such as rac... (read more)

The aim

How life assurance protection is vital for every family.

About the programme

This powerfully emotive story is motivating for the sales team and gives agents and brokers a platform for discussion with prospective clients. It's suitable for a wide variety of audiences from staff to clients, and provides a great introduction for newcomers to the industry. It als... (read more)

The aim

To show how to overcome challenges and maximise productivity when managing a multicultural team.

About the programme

Working internationally is difficult and demands special skills to ensure success. Many highly effective managers and professionals often under-perform when working with people from different cultural backgrounds, who do not share the same values and... (read more)

The aim

To help managers tackle absenteeism within their teams.

About the programme

Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year� . But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just pl... (read more)

The aim

To encourage people to achieve results through co-operation and influencing people.

About the programme

No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. This engaging drama sets out the process for working towards a win-win result, concentrating on is... (read more)

The aim

To challenge or change the way we feel about safety.

About the programme

As a species, meerkats should never have survived at all. They're tiny, vulnerable creatures that live in an incredibly hostile environment full of savage predators. The fact that they do thrive is down to a single extraordinary talent: their ability to cooperate. This documentar... (read more)

The aim

To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.

About the programme

Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)

The aim

To illustrate the key stages in managing any project.

About the programme

The Apprentice: the training series is a three-part series of programmes based on BBC's The Apprentice, which offers an entertaining way to develop skills in sales, negotiation, teamwork, team leadership and project management that individuals remember forever. Each p... (read more)

The aim

To illustrate the key principles of selling using real-life examples.

About the programme

The Apprentice: the training series is a three-part series of programmes based on BBC's The Apprentice, which offers an entertaining way to develop skills in sales, negotiation, teamwork, team leadership and project management that individuals remember... (read more)

The aim

To demonstrate how to perform in, or lead, an efficient, effective and successful team.

About the programme

The Apprentice: the training series is a three-part series of programmes based on BBC's The Apprentice, which offers an entertaining way to develop skills in sales, negotiation, teamwork, team leadership and project management that in... (read more)

The aim

To promote awareness of age discrimination in the workplace.

About the programme

Does age matter in your particular organisation? Is everyone treated fairly? Is the best person recruited for the job? Are all the team encouraged to develop their skills? This challenging programme uses light-hearted animation to demonstrate some common examples of a... (read more)

The aim

To help sales people close a deal.

About the programme

Do you remember the old parable: 'Give them a fish and they'll eat for a day, teach them how to fish and they'll eat for a lifetime.' Well, closing the sale is the same thing. Teach them (your salespeople) the skill of how to improve their closing of sales and you give them... (read more)

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The aim

To show staff what true assertive behaviour is, and how and when to use it.... (read more)

About the programme

Assessment centres are a powerful way to assess competencies such as problem solving, communication and leadership. Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the performance of each applicant to narrow the field. Key points are provided about the effective use of assessment centre... (read more)

The aim

To demonstrate how team spirit is built in the wild.

About the programme

The concrete jungle - a desolate environment starved of nutrition and excitement. Does it have to be like that? If one works through the lessons in this absorbing local production from the Lessons from the Wild series based on the lifestyle of the baboon, then the answer woul... (read more)

The aim

To enable managers to appreciate how key financial statements are calculated and how they are used.

About the programme

The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager's favourite topic, it does at least make them understandable.... (read more)

The aim

Learn how to improve overall workplace performance by introducing a Balanced Scorecard.

About the programme

Determine key success factors and KPIs for each of four perspectives: 1.Financial 2.Customer 3.Internal, business 4. People, learning and growth Pr... (read more)

About the programme

A wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one and discuss the strengths and weaknesses of the interviewers' approach. There are 18 trigger scenarios grouped for ease of use, accompanied by an excellent set of key learning points and observer questions in the workbook. � ... (read more)

The aim

To ensure managers inform and involve their teams in order to improve motivation and productivity.

About the programme

Research shows that the two most common complaints in organisations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The best of motives consists of two programmes which tackle each of these issues. In No on... (read more)

The aim

To ensure managers inform and involve their teams in order to improve motivation and productivity.

About the programme

Research shows that the two most common complaints in organisations worldwide are 'nobody ever tells us' and 'nobody ever asks us'. The best of motives consists of two programmes which tackle each of these issues. ... (read more)

The aim

To provide individuals with the right frame of mind for generating new and workable ideas.

About the programme

This complementary programme to Mark Brown's Ideas into action focuses on the idea-generating phase of the creative-thinking process. Versatile, inspiring and highly watchable, it mixes animation with live action to highlight the largel... (read more)

About the programme

The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build rapport and ensure you put your applicants at ease. Learn about providing encouragement and explaining positively and how to invite and respond well to questions.Programme includes DVD 10mins Workbook on disc includes: ... (read more)

The aim

To understand the importance and meaning of body language in the workplace.

About the programme

Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core programme, in this four-part masterclass, uses drama to look at t... (read more)

The aim

To learn how to use the ‘reciprocity urge’ to create happy customers and cooperative teams.

About the programme

How can we defuse a difficult customer’s anger and turn their attitude around? What will make others listen to us? How can we positively influence members of our team? The answer to these questions lies in understanding the reciproc... (read more)

The aim

To understand emotional intelligence and to explore how emotions operate within the work place.

About the programme

The link between emotional intelligence and job performance is undeniable. The challenge is teaching people how to take action and learn this fluid skill. Emotional intelligence skills are best learned by seeing them in action in real life, not by a lec... (read more)

The aim

To prioritise, build up and control a budget at work.

About the programme

The owner of a small manufacturing business finds himself in a typical predicament: sales are up 50 per cent on the previous year but profits are down. His more knowledgeable friend is able to explain that the increase, and the extra expenditure it incurred, were not previewed in... (read more)

About the programme

Bullying, harassment and especially sexual harassment is unacceptable in any workplace. But many people don't realise when the line is crossed. And what can someone do if they are bullied? These four outstanding dramatised case scenarios will provide triggers to help identify bullying and enable people to discuss strategies for reporting and overcomi... (read more)

About the programme

Young job seekers will smile at the 12 classic mistakes made by Tasha, Kirra and Charlotte. See how they overcome their lack of experience and turn their interview performances into success by showing enthusiasm and initiative. Part of the Job interview sucess seriesProgramme includes ... (read more)

The aim

To teach staff how to make a sale over the telephone by remembering a few simple steps.

About the programme

A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)

The aim

Learn how to deal with staff whose personal problems are affecting their work.

About the programme

With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.... (read more)

The aim

To remind us that we can choose to see brighter possibilities, both for ourselves and our organisations.

About the programme

Do you have a vision for your organisation? More importantly, do you have one for yourself? One that gets you excited every morning and keeps you open to possibilities? Too often we get caught up with a limited view of the world, which directs... (read more)

The aim

The Climber’s Attitude is a two part programme that offers an innovative, refreshing and visually inspiring approach to dynamic risk assessment.

About the programme

On the face of it you would struggle to imagine a more dangerous sport than rock climbing. The reality is somewhat different with far fewer accidents than you might think. In f... (read more)

The aim

To encourage people to take a fresh look at their personal assumptions and interactions in our diverse society.

About the programme

This thought-provoking and entertaining addition to diversity awareness training is for all levels of your organisation. The film follows the lives of three 'Clown-Americans' and their families as they make poignant observations about lif... (read more)

The aim

To give managers the skills to guide and encourage their teams towards greater performance.

About the programme

Managers play an important part in the way their teams learn. This programme shows how managers can use coaching to teach practical tasks and interpersonal skills to the people who work for them.In comparing the way a manager leads his teams a... (read more)

The aim

To teach managers how to be effective coaches.

About the programme

Strong coaching skills are invaluable to any business. Through effective coaching, managers can encourage and motivate staff, change attitudes, bring in new ideas and increase job satisfaction. Combining drama, documentary interviews and a real-life coaching session, this programme is a comp... (read more)

About the programme

Most managers will, at some point in their careers, be required to demonstrate coaching skills. This DVD will help managers at all levels to build successful relationships with their colleagues and optimise their performance at work. Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovative training DVD is comprised of sh... (read more)

About the programme

This DVD will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.Scripted by a subject expert and... (read more)

The aim

To demonstrate the value of addressing the causes of customer complaints to improve the quality process.

About the programme

This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)

This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers ... (read more)

The aim

To enable anyone to make effective business presentations.

About the programme

As this total training kit confirms, it's often not just what you say, it's also the way that you say it. Most people have to make presentations at work and many get nervous at the prospect of having to 'perform'. This is a comprehensive, self-contained and flexible training resource on... (read more)

The aim

The easy-to-use one day training resource for you and your team.

About the programme

These days more and more of us have to work in teams, whether permanent or project teams. Sometimes these teams become problematic: not because their members do not know their jobs or subject area, but because they have problems accepting, ad... (read more)

The aim

To equip telesales staff with all the skills they need to do better business.

About the programme

Whether it's training a completely new telesales team, a refresher course for existing staff, or fine-tuning certain aspects of an individual's performance, this course covers it all.From start to finish, every facet of the sales process is tackled. From ma... (read more)

The aim

To enable managers to control the relationship between cost, price and volume.

About the programme

Three factors determine profit - cost, price and volume. What isn't so simple is balancing the relationship between the three. If the mere mention of fixed and variable costs, break-even points, contribution, depreciation, or marginal and total absorptio... (read more)

The aim

To help people understand how to think creatively.

About the programme

In this lecture-style presentation, John Cleese claims that creativity is not a special talent. People are either in an 'open' or 'closed' state of mind. The closed mode enables people to apply themselves to tasks with vigour and concentration; the open mode is more... (read more)

The aim

To learn to set and achieve all your goals.

About the programme

The story of Lance Armstrong's recovery from cancer and subsequent multiple victories in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challen... (read more)

The aim

An introduction to process management.

About the programme

Every organisation has processes; a series of operations changing one thing (a product or service) into another. In order to achieve 100 per cent quality every time, everyone in the process needs to treat the next person in the line as an internal customer. They should then discover their inte... (read more)

About the programme

Every employee is required to interact with a customer at some point in their career, often on a daily basis. This DVD is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner. Scripted by a subject expert and con... (read more)

The aim

To reinforce the fundamental importance of customer service.

About the programme

This engaging programme is designed to motivate your team to rethink the simple needs of customers and apply the relevant skills to meet those needs. Members of the public are filmed talking about customer service, giving a profound insight into exactly what real customers expect from... (read more)

About the programme

An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills. Version 1: Drama only - 7 minutes. Version 2: With 20 Key Learning Points - 7 minutes Part 1: The Pro... (read more)

The aim

To provide people with a simple model to help them analyse their own reactions to change.

About the programme

Although we seem capable of coping with considerable change in our domestic lives, at work we often display an inability to adjust to new demands and consequently suffer stress and anxiety. Based on the ideas of TV and radio counsellor, Philip H... (read more)

The aim

To show employees how to resolve problems on their own using basic conflict management skills.

About the programme

Conflict at work shifts the focus away from the basic goals of the team, department and organisation, and negatively impacts productivity and, ultimately, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict res... (read more)

The aim

Learn how to satisfy even the most demanding customers.

About the programme

This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This... (read more)

The aim

To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests.

About the programme

This insightful drama, the sequel to the worldwide bestseller The Guest, helps the viewer to look at each customer as if they were a guest in their home. It introduces three characters: a distracted guest, who... (read more)

About the programme

A series of four outstanding dramatised DVDs - a must for every business. Ideal for managers, teams and staff at all levels. Created by psychologist Eve Ash. The series covers: Open communication, conflict resolution, and teamwork Leadership, feedback and problem solving Diversity, bullying and sexual harassment C... (read more)

The aim

To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.

About the programme

This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. ... (read more)

The aim

To help your organisation get the most from using email.

About the programme

To use email effectively you need both to manage your inbox efficiently, and also to apply the principles of good communication. This informative programme will help you use email productively and will encourage everyone to realise the enormous potential benefits of the medium for themselve... (read more)

The aim

To guide managers on how to share responsibility and authority with others.

About the programme

A lack of delegation can lead to inefficiency and reduced productivity within an organisation. In this realistic drama, perfect for junior and middle management, three managers are shown expanding a regional sales office into a full operating depot for their company. Tog... (read more)

The aim

To give people an insight into using emotions to be smarter in the workplace.

About the programme

Dr Daniel Goleman has made groundbreaking discoveries on the emotional mind, believing it can play a key role in determining people's success in their careers. In this compelling and watchable live lecture, he explains why emotion is another measure of intelligenc... (read more)

The aim

To teach the skills required to start, run, or improve a company appraisal system.

About the programme

The annual appraisal (or annual review) is an opportunity for managers to assess their team's performance and tackle areas that need improvement in the year ahead. This comprehensive appraisal package contains everything you need to start, run... (read more)

About the programme

Morale is embedded into every workplace and has an all-pervasive effect on how employees communicate and perform, but it is not always obvious or easy to explain.This programme investigates the link between workplace culture and morale, and the role that leaders play in creating and maintaining morale. Featuring dramatised scenarios and panel discussion, thi... (read more)

The aim

To show how large and small organisations alike can embrace ethical behaviour on the job.

About the programme

With issues of corporate integrity and accountability in the news daily, perhaps it's time for a refresher course in ethics. This latest training programme from CRM covers it all - from taking home a few office supplies, to ethnic jokes, to insider trading, a... (read more)

The aim

To reduce conflict and create a more harmonious working environment.

About the programme

Deadlines, change, stress, miscommunication, confusion over responsibilities: there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing w... (read more)

The aim

To show employees how all types of discrimination can and should be avoided in the workplace.

About the programme

It may be wrong to treat everybody in the workplace as if they are the same, because people are individuals. But it may be equally as wrong to treat them as different, because of stereotypes or by judging them on one aspect of their persona, such as age... (read more)

The aim

To use praise and constructive criticism to achieve better performance.

About the programme

Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition for what they are doing well and guidance when they could be doing better. The main programme and course guide give clear examples and guidelines on how to give fe... (read more)

The aim

To help people analyse the composition of their own team in order to increase team effectiveness and performance.

About the programme

Fire, Toast and Teamwork is an engaging programme, designed to set out and explain Team-Role Theory. The film introduces and explores Dr Belbin’s Team Roles through animation and then illustrates them in a more... (read more)

The aim

To give managers the leadership skills they need to enable individuals to work more effectively as part of a team.

About the programme

There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team.... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

 Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories.... (read more)

The aim

To show how any organisation can adopt the FISH! Philosophy successfully.

About the programme

s FISH! tales show how organisations that seem to have little in common with the Pike Place Fish Market are creating more energy, joy and effectiveness through the FISH! Philosophy. These short, inspiring films answer the question, "Wha... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

The aim

Demonstrates how every employee can learn and improve their communication skills with colleagues, customers and clients.

About the programme

This breakthrough-training resource includes a 47-minute DVD that provides easy, step-by-step lessons illustrated by videos of Barack Obama's own speeches presented by renowned communication expert Richard Greene, the creator o... (read more)

The aim

To provide managers with the skills to coach others.About the programme Based on the successful Channel 4 TV series, Faking It, this new programme will provide both newcomers and experienced managers with a practical framework that can be used to coach individuals to empower them and improve their productivity. Using an example from the series,... (read more)

The aim

To help you develop commitment to peak performance, both within individuals and throughout teams.

About the programme

In just 3 minutes this stimulating programme will teach individuals in your organisation the five key lessons about being a team player and winning as a team. Its dramatic footage of geese, flying in formation, provides an insight into how to e... (read more)

About the programme

This programme highlights the key features of different workforce age groups and the resulting issues for managers and those involved in recruiting, developing and retaining staff.This programme will be beneficial across many levels of an organisation, from business owners to trainers to team members working in cross-generational groups.The leader's guide,... (read more)

About the programme

An animated series developed by psychologist Eve Ash to help people get motivated. Learn how to create a positive mindset for work and improve your productivity and service attitudes. Find out about the Negative Land of W, the negative mood monster and negative scripts and how they keep you stuck. Learn how to use positive scripts to motivate yourself, achie... (read more)

The aim

To encourage everyone to look at challenges from a new perspective.

About the programme

If meetings and training sessions are an essential part of your organisation, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quirky 10 minute programme is the way to achieve it. It will challenge any audience to think r... (read more)

The aim

To show the keys for providing total customer satisfaction.

About the programme

This engaging programme is hosted by Bob Farrell, perhaps one of the most impassioned and motivational speakers on customer service today. He shows how ‘pickles’ are those special or extra things you do to make people happy – like walking the customer to the item the... (read more)

The aim

To learn a more emotionally competent approach to delivering feedback.

About the programme

Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, feed... (read more)

The aim

To equip people with the skills to handle difficult situations when giving feedback.

About the programme

Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. However we communicate it, giving feedback constructively is a skill central to the success of any team and... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, meetings w... (read more)

About the programme

Mat and Anna perform extremely well in their corporate interviews with a panel of two interviewers. It's a close result but what will determine who succeeds in getting the job? Part of the Job interview success series.Programme includes DVD 19 mins PDF workbook on disc  Information Se... (read more)

The aim

To avoid situations in which employees spread rumours to fill the gap left by a lack of formal communication.

About the programme

People do need to know what is going on, especially if there's something afoot that could affect them personally. And once the rumour mill starts grinding it's very difficult to stop - and even harder to correct any misinformation onc... (read more)

The aim

To give people the skills to communicate effectively with colleagues and customers.

About the programme

Good communication is a two-way process - you need to put yourself in the other person's shoes, and they need to put themselves in yours! This programme contains practical lessons on to how to achieve this, using the example of two people who work alongside ea... (read more)

The aim

To enable people to turn good ideas into effective action.

About the programme

The green stage of Mark Brown's creative-thinking process enables people to translate ideas into action and make things happen. Using a ‘four-box model’, it introduces a framework for empowerment - this enables people to take the initiative and motivates them to be responsib... (read more)

About the programme

Five very different applicants are thrown into a group interview in an assessment centre with on the spot performance challenges. Hear the panel of five assessors compare the performances of Mat, Anna, Sally, Stu and Dustin. Learn more about what to expect and how to present. Part of the Job interview success series.Programme includes... (read more)

The aim

To show you how to treat your customer like you would a guest in your home.

About the programme

The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organisation may be, great service usually comes down to one employee, serving one guest, one day at a time. This hilariou... (read more)

The aim

To reinforce the fact that everyone has the power to create a positive experience with a customer.

About the programme

Great customer service begins in a place we're all familiar with - the home. People know how to take care of guests, welcome them, thank them for coming and invite them back. And treating a customer in a business should be no different.... (read more)

The aim

To ensure managers understand the need for coaching and then learn how to coach.

About the programme

The helping hand shows managers that understanding the importance of coaching, and then learning how to coach, is an essential part of their jobs. In this amusing drama, a manager who knows nothing about coaching has plenty to learn. The... (read more)

The aim

The perfect antidote to safety cynicism.

About the programme

This is the true story of what happened to Ken Woodward, his family and his friends, the day two hazardous chemicals were mixed together for a routine cleaning procedure. In hindsight, it never should have happened. In hindsight, all the warning signs were there.... (read more)

Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.

The aim

To show managers how to understand and address the needs of their staff.

About the programme

Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such in... (read more)

The aim

To teach stand people how to present themselves and their company in a professional and organised manner.

About the programme

Even if an exhibition stand is designed to the finest detail, it will not produce the desired results if the people behind the stand don’t know what they are doing. This humorous programme shows how to ensure that all stand... (read more)

The aim

To improve patient satisfaction and productivity.

About the programme

In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motivation... (read more)

The aim

To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.

About the programme

Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressive... (read more)

The aim

To give managers practical ways to spot people planning to leave, and to keep hold of them.

About the programme

Someone resigning often comes as a complete shock. Even if you saw the warning signs, and just didn't do anything about them, the number of thoughts that simultaneously rush into your head is immense. Why are they leaving? Could I have stopped it? How much... (read more)

The aim

To give staff at all levels the confidence and skills to prepare and deliver effective presentations.

About the programme

Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the board. Her first run-through is a disast... (read more)

The aim

To stimulate creativity as a tool for enhancing an organisation's success.

About the programme

Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon the work of Mark Brown of Innovation Centre Euro... (read more)

The aim

To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.

About the programme

How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a customer is driven to distraction by the careless b... (read more)

The aim

To ensure all staff deliver great customer service by changing their attitude.

About the programme

Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through this process unless they have the right attitude. This drama presents realistic scenes in a shop, an airline call centre, a bank, a... (read more)

About the programme

Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence.  Inspire everyone to be creative, offer suggestions and make improvements: Identify opportunities... (read more)

Training and Coaching Today has reviewed this resource. Read the review

The aim

To show people how to develop more effective working relationships with... (read more)

About the programme

Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence. Discover the behaviours, attitudes and strategies of outstanding leaders: Lead by example... (read more)

The aim

To increase understanding about an organisation's stock market performance.

About the programme

It's not just senior executives who need to know how well their organisation is doing; everyone would benefit from a deeper understanding of what a company's stock market performance actually means. This two-part programme uses a realistic drama to explain a subject that... (read more)

The aim

To show that “good enough” is not an acceptable approach.About the programme The concept of "good enough" is at the heart of all mediocrity. It can be a creeping influence in the workplace as well. Software programmes are released with known defects, food produc... (read more)

The aim

To teach the techniques required for successful negotiating.

About the programme

You need complete confidence, good planning and thorough preparation to negotiate well. Fortunately, these are skills you can acquire and improve. Based on research into effective negotiation techniques, this drama-based programme features a typical negotiation, taking a two... (read more)

The aim

To encourage front-line staff to behave in ways that will help them provide a high level of service to customers.

About the programme

A focus on customer care will pervade everything that a successful organisation does. But however supportive and positive the culture, in the end it's down to the individual relationships that staff have with each of their customers.... (read more)

The aim

To show how to achieve excellence in customer and employee satisfaction day-in and day-out, 365 days a year.

About the programme

This inspirational programme, based on a real-life case study, looks at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognised as a leader in service. Valuable for all le... (read more)

The aim

To show how trust, respect and support among team members will increase productivity and improve customer service and growth.

About the programme

Employees are often afraid of making mistakes that could result in disciplinary action, while employers fear that giving the people who work for them too much freedom could result in poor performance. This eng... (read more)

The aim

To show how to become a better leader.

About the programme

'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant, F... (read more)

The aim

To show how to become a better team.

About the programme

“For me tonight was a very powerful night really. Because there was no one to catch them, they concentrated so hard. I think today they came together really well as a team." (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, orga... (read more)

The aim

To help organisations and individuals manage change successfully.About the programme Using the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, Jamie's School Dinners: Managing and living with change, brings change to life in an easy to understand and inspirational w... (read more)

About the programme

A practical and comprehensive library resource for schools, institutes, universities and job centres. This dynamic new series uses a variety of case studies and examples, with excellent advice and practical information to help ensure success at a wide range of interviews.A must for everyone wanting to succeed at job interviews, especially young people and th... (read more)

The hidden mind: Hare brain, tortoise mind

The aim

To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking-process time and space to flourish.

About the programme

In this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisations. Clees... (read more)

The aim

To show the value of embracing and preparing for change.

About the programme

In this thought-provoking meeting starter or ender on change, the legendary Indian-Pacific train journey illustrates that although we are limited to seeing only a small distance in front of us, which is constantly changing, we need to have made a plan to get to where we are going even t... (read more)

The aim

To resolve customer complaints and achieve positive outcomes by understanding why customers have problems.

About the programme

This insightful programme, ideal for all front-line staff, provides practical, focused training in handling customer complaints. It highlights that staff behaviour is the key to stopping a difficult situation turning into an explosive one. I... (read more)

The aim

To make everyone aware they must assume responsibility for accuracy and attention to detail.

About the programme

Fail to communicate the tiniest detail clearly and any project can turn into a disaster on a grand scale. In this insightful programme, which sets the scene for a whole range of training sessions, a realistically portrayed sequence of events illustrates h... (read more)

The aim

To show how unique leaders can inspire their teams.

About the programme

In this lecture-style programme, using real-life case studies, Tom Peters, leading business thinker and motivator, visits four unique leaders to show how they inspire their teams in diverse organisations - from General Motors and a New Hampshire high school, to Harley-Davidson and the Johnsonvi... (read more)

The aim

To show managers that they need to adapt their management style to suit different situations.

About the programme

'Effective managers must be comfortable with more than one style' says Dr Ken Blanchard. This inspirational programme shows managers and team leaders how to diagnose different situations and then adapt their leadership styles to apply discipline, motiva... (read more)

About the programme

This programme investigates leadership traits and explores strategies for enhancing leadership potential.  Learners are encouraged to reflect on their own behaviour and to consider personal development pathways. Leadership in action is suitable for decision makers, managers and team leaders and those aspiring to leadership roles.... (read more)

The aim

To help motivate leaders.

About the programme

What Bob Farrell did for customer service in the best selling Give`em the Pickles! he's doing again for leadership with The Leadership Pickles! A fun and exciting programme, The Leadership Pickles! combines Bob's passion for serving others with powerful leadership stori... (read more)

The aim

To discover what it takes to be a more successful manager and leader.About the programme Is leadership just a fashionable name for management or are the skills of leadership distinctly different? If leadership is different, what's the best mix of management and leadership for your job? In these challenging times getting it right is even more vital. ... (read more)

The aim

Discover a new style of leadership that will give every employee within your organisation the ability to participate in the vision.

About the programme

Experience the phenomenon of Ben Zander, world-renowned conductor of the Boston Philharmonic Orchestra, as he expressively teaches a new and improved style of leadership. Ben and his partner Rosamund coach leaders to... (read more)

The aim

To learn how to use the power of positive persuasion.

About the programme

Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion. This insight... (read more)

The aim

To demonstrate the benefits of thorough planning.

About the programme

In this programme from the locally produced Lessons from the Wild series, the leopard is used as a metaphor to compare individual predator behaviour with the principles of good planning. Through the use of enthralling wildlife footage of the leopard in its natural habitat, the pro... (read more)

The aim

To show how the positive, optimistic vision of the Life is good® founders can be transferred to any business or organisation.

About the programme

This entertaining training programme profiles Life is good®, an apparel company founded in 1994 by two brothers, Bert and John Jacobs. Today, this company is a leader in its field, with thousands of products sold w... (read more)

The aim

To show that good listeners are people who work easily and effectively with others, whatever their role in the organisation.

About the programme

This engaging drama tackles the issue of listening, reinforcing that it is a vital and often neglected part of a manager's, salesperson's and specialist's role. The manager who does not listen cannot manage:... (read more)

About the programme

This is not your average training film, but then Tom Peters is not your average management expert! This is Tom Peters with his in-your-face, thought provoking, call to arms for all businesses to “get back to basics” or perish! This is Tom telling stories and reminding managers and employees to get out from behind their desks and stop the status quo. ... (read more)

About the programme

The Little Big Things: Excellence from the new Tom Peters training programme contains sixteen video clips on the topic of excellence. This is one of Tom's favourite words and you will find out why through his insightful observations of the business world and the people who have made it successful. Every employee in your organisation can benefit from Tom's... (read more)

About the programme

The Little Big Things: Service DVD in the new Tom Peters training programme will help you and your teams organisationally attack, dismantle, and rebuild how you view the service you provide to your customers. How? Through Tom's decades of experience with companies in all industries! Do you know that even your landscape company thinks about h... (read more)

About the programme

The Little Big Things: Strategy DVD in the new Tom Peters training programme will get you and your associates thinking about your organisation as a whole unit. By viewing these twenty-four videos with Tom, you will soon be thinking about your brand, how and why your teams are formed, where to find your future markets, and even where your desk is located.... (read more)

About the programme

The Little Big Things: YOU DVD in the new Tom Peters training programme is an essential tool for every employee in your organization. Tom believes that we should all, as individuals, strive for excellence in each and everything we do. Otherwise… is there any point to getting out of bed in the morning? What does your calendar say about you?... (read more)

The aim

To take responsibility for your own learning and become a more effective learner.

About the programme

This live action animation programme is a stimulating training pack to help everyone improve their learning skills in the workplace. Quick moving and full of ideas, it reflects the energy and richness of its subject matter. The programme has one core message - the... (read more)

The aim

To learn how to deliver outstanding customer service.

About the programme

Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.... (read more)

The aim

To teach people the skills and techniques of successful exhibiting.

About the programme

This humorous drama covers every aspect of exhibiting, including what to do before, during and after every exhibition. The presenter Jack Dee demonstrates that, by following a few simple principles, every company can multiply the value of every exhibition they participate in.... (read more)

The aim

To help individuals focus on making the most of their time to the benefit of their work and personal lives.

About the programme

Not every individual is a manager or can delegate work to others. Many people must learn that making time work for them is a key life-skill. This highly motivational drama, addressed to individuals and team members at every level, focus... (read more)

The aim

To give individuals the skills and confidence to plan and make an excellent presentation.

About the programme

Making a presentation to a group of people, even if you know them personally, is a challenge for anyone: for many people it is an ordeal, which they usually approach with anxiety and often fear. This practical and informative programme outlines a four-poin... (read more)

The aim

To understand how informal communication at work aids effective management.

About the programme

This energising drama, ideal for all levels of management, has three purposes: flagflying - demonstrating what's important; keeping in touch with what's going on; and making and reinforcing personal relationships. It also explains to managers why informal communication is... (read more)

The aim

To show managers how to get staff to perform well on a day-by-day basis, not just following an appraisal.

About the programme

To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to forget that their primary responsibility is to get the best out... (read more)

The aim

To demonstrate to managers how they can change a problem person into a positive performer.

About the programme

This comprehensive six-part set of programmes introduces typical problem people and shows inexperienced managers and team leaders how to deal with them to improve performance. It is an amusing and versatile resource, which can be used to complement or inst... (read more)

The aim

To help managers make their coaching messages more memorable.

About the programme

John Townsend, Europe's leading 'Train the Trainer' guru, uses his skills to help managers with learning and teaching. Using a combination of live action and animation, this programme examines how the memory works and how we learn, what factors affect recall, how to fix... (read more)

The aim

To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.

About the programme

An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged with neglecting the human aspect of his... (read more)

The aim

To use the concept of 'behavioural interviewing' to predict the future performance of recruitment candidates.

About the programme

A candidate who interviews superbly may not live up the interviewer's expectation in terms of actual performance. To help make the selection process more objective, leading industrial psychologist Dr Paul C Green has developed a proven... (read more)

About the programme

Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence.Find out why some people love coming to work and doing their best: Energize with breakfast... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. The Muppet Meetings: Management themes and corporate satire library Includes the Half minute manager, Great moments in business history and Think big... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppet Meetings: Meeting spoof library 17 Muppet Meeting clips for openers, introduction t... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to four minutes.The Muppet Meetings: Sales and the customer service library Includes the award winning Sell, S... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppets Meeting: The complete set The ultimate collection containing all 42 clips. The DVD is chapterised int... (read more)

The aim

To show the importance of accepting new perspectives.

About the programme

For more than a decade, futurist Joel Barker has helped organisations deal with change. He is one of the world's most influential speakers and authors on the subject of change and how to manage it. His best-selling programme The business of paradigms has now been reinvented... (read more)

The aim

To show people how to handle complaints well and help prevent them from recurring in the future.

About the programme

Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with five disti... (read more)

The aim

To show managers how to handle grievances and discipline issues.

About the programme

This realistic drama is an excellent introduction to grievance handling and discipline, and is ideal for first-line managers and team leaders. It shows what can go wrong when grievances and discipline matters are handled wrongly and why it is vital to distinguish between the two. A... (read more)

The aim

To encourage managers to question their misleading assumptions about other people and nurture the potential found in diversity.

About the programme

Everyone deserves respect at work, regardless of their background or experiences. A diverse group of people can produce stronger ideas and fresh thinking. This leads to a more effective and positive approach to busines... (read more)

The aim

To show the importance of everyone adopting a safety attitude.

About the programme

This classic Video Arts programme about safety attitude training doesn't dwell on the gory consequences of catastrophes, nor exhort through 'shock-horror' tactics, nor examine the minutiae of particular hazards and procedures. Instead it goes to the very root of the biggest problem wh... (read more)

The aim

To help call-centre staff answer customer enquiries effectively and professionally.

About the programme

Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)

The aim

To demonstrate the power of teamwork.

About the programme

The most powerful success factor for any organisation is how well its people work together. But bringing this idea to life for your employees can fall flat, sounding like the same tired truisms. This documentary shows meerkats, manage to survive against all odds in one of the world's most hostile e... (read more)

About the programme

Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence. Learn how to communicate effectively to achieve best results: Promote open and honest commun... (read more)