HOW TO... help your managers manage: 15 April 2010
The latest in our 'HOW TO...' series of online events
Video Arts web seminar, 15 April 2010
HOW TO help your managers manage is designed to give learning professionals (and enthusiastic line managers) hints and tips for their management development programmes.
Vicki Dawson from Change Management Consulting will take us through a real-life case study and demonstrate how, as a self-confessed techno-phobe, she used digital video to build confidence and interpersonal skills within a newly created management team.
Join Vicki as she shares her thoughts on inspiring a diverse group of manager-learners to become an effective team:
- Encouraging an internal customer service culture
- Demonstrating unwanted behaviours; without making it personal
- Developing feedback and communication skills
- Enhancing assertiveness and confidence in decision-making
Vicki Dawson is owner-MD of Change Management Consulting (CMC) and a management specialist with 20 years experience working with managers in the public, private and charitable sectors.
