International / Norwegian
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Bestsellers:
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Can you spare a moment? English title: Can you spare a moment? Counselling skills for managers http://www.videoarts.com/product/INT11/Can-you-spare-a-moment?ver=NO http://www.videoarts.com/images/products/INT11.jpgGBP1,299
The aim
Learn how to deal with staff whose personal problems are affecting their work.About the programme
With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.... (read more) -
If looks could kill English title: If looks could kill The power of behaviour http://www.videoarts.com/product/BEH10/If-looks-could-kill?ver=NO http://www.videoarts.com/images/products/BEH10.jpgGBP1,299
The aim
To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.About the programme
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a customer is driven to distraction by the careless b... (read more) -
Performance matters: the importance of praise English title: Performance matters: the importance of praise Improving staff performance http://www.videoarts.com/product/PERM1/Performance-matters:-the-importance-of-praise?ver=NO http://www.videoarts.com/images/products/PERM1.jpgGBP1,299
The aim
To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated.About the programme
Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)
