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  1. Demanding customers English title: Demanding customers Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers?ver=EL http://www.videoarts.com/images/products/CRIP5.jpg
    The aim
    of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)
    GBP1,299
  2. The dreaded appraisal SUBTITLED English title: The dreaded appraisal Both sides of the appraisal interview video http://www.videoarts.com/product/INT7/The-dreaded-appraisal?ver=EL http://www.videoarts.com/images/products/INT7.jpg
    The aim
    of the appraisal programme To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.Help your managers turn a difficult interview into a positive This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common i... (read more)
    GBP1,299
  3. FISH! English title: FISH! Put energy, passion and a positive attitude in the workplace: video course http://www.videoarts.com/product/FISH/FISH!?ver=EL http://www.videoarts.com/images/products/FISH.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)
    GBP799
  4. How am I doing? English title: How am I doing? The perfect appraisal interview training video http://www.videoarts.com/product/INT10/How-am-I-doing?ver=EL http://www.videoarts.com/images/products/INT10.jpg
    Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.
    The aim
    of the appraisal video To show managers how to understand and address the needs of their staff.Help your managers to conduct appraisal interviews Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and... (read more)
    GBP1,299
  5. I wasn't prepared for that English title: I wasn't prepared for that Overcoming the fear of making presentations training video http://www.videoarts.com/product/PRES3/I-wasnt-prepared-for-that?ver=EL http://www.videoarts.com/images/products/PRES3.jpg
    The aim
    of the presentation video To give staff at all levels the confidence and skills to prepare and deliver effective presentations.To help you deliver any presentation Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the... (read more)
    GBP1,299

  6. Ideas into action English title: Ideas into action Stimulating creativity for success training video http://www.videoarts.com/product/IDEA/Ideas-into-action?ver=EL http://www.videoarts.com/images/products/IDEA.jpg
    The aim
    of the creativity video To stimulate creativity as a tool for enhancing an organisation's success.Help you think more creatively Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon t... (read more)
    GBP799
  7. If looks could kill English title: If looks could kill The power of behaviour training video http://www.videoarts.com/product/BEH10/If-looks-could-kill?ver=EL http://www.videoarts.com/images/products/BEH10.jpg
    The aim
    of the customer service video To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.Help you deal with customers How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a custom... (read more)
    GBP1,299
  8. Inside information English title: Inside information A silo-buster's guide to internal customer service training video http://www.videoarts.com/product/INSIDE1/Inside-information?ver=EL http://www.videoarts.com/images/products/INSIDE1.jpg
    Training and Coaching Today has reviewed this resource. Read the review
    The aim
    of the customer service video To show people how to develop more... (read more)
    GBP1,299
  9. Performance matters: the importance of praise English title: Performance matters: the importance of praise Improving staff performance training video http://www.videoarts.com/product/PERM1/Performance-matters:-the-importance-of-praise?ver=EL http://www.videoarts.com/images/products/PERM1.jpg
    Your learners will... Understand how to use praise so that employees understand that their efforts are appreciated.Retain talent and motivate the team Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)
    GBP1,299
  10. The unorganised manager: part 1 English title: The unorganised manager: part 1 Damnation http://www.videoarts.com/product/TDEL5/The-unorganised-manager:-part-1?ver=EL http://www.videoarts.com/images/products/TDEL5.jpg
    The aim
    To show managers the importance of adopting essential time-management and delegation skills.
    About the programme
    The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more)
    GBP1,299

  11. The unorganised manager: part 2 English title: The unorganised manager: part 2 Salvation http://www.videoarts.com/product/TDEL6/The-unorganised-manager:-part-2?ver=EL http://www.videoarts.com/images/products/TDEL6.jpg
    The aim
    To show managers the importance of adopting essential time-management and delegation skills.
    About the programme
    The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more)
    GBP1,299
  12. The unorganised manager: part 3 English title: The unorganised manager: part 3 Divine intervention http://www.videoarts.com/product/TDEL7/The-unorganised-manager:-part-3?ver=EL http://www.videoarts.com/images/products/TDEL7.jpg
    The aim
    To show managers the importance of organising their teams.
    About the programme
    This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an ann... (read more)
    GBP1,299