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  1. Demanding customers English title: Demanding customers Customer care made PERFECT http://www.videoarts.com/product/CRIP5/Demanding-customers?ver=CZ http://www.videoarts.com/images/products/CRIP5.jpg
    The aim
    Learn how to satisfy even the most demanding customers.
    About the programme
    This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This... (read more)
    GBP1,299
  2. The dreaded appraisal English title: The dreaded appraisal Both sides of the appraisal interview http://www.videoarts.com/product/INT7/The-dreaded-appraisal?ver=CZ http://www.videoarts.com/images/products/INT7.jpg
    The aim
    To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.
    About the programme
    This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. ... (read more)
    GBP1,299
  3. How am I doing? English title: How am I doing? The perfect appraisal interview http://www.videoarts.com/product/INT10/How-am-I-doing?ver=CZ http://www.videoarts.com/images/products/INT10.jpg
    Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.
    The aim
    To show managers how to understand and address the needs of their staff.
    About the programme
    Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such in... (read more)
    GBP1,299
  4. I wasn't prepared for that English title: I wasn't prepared for that Overcoming the fear of making presentations http://www.videoarts.com/product/PRES3/I-wasnt-prepared-for-that?ver=CZ http://www.videoarts.com/images/products/PRES3.jpg
    The aim
    To give staff at all levels the confidence and skills to prepare and deliver effective presentations.
    About the programme
    Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the board. Her first run-through is a disast... (read more)
    GBP1,299
  5. Meetings, bloody meetings DUBBED English title: Meetings, bloody meetings Making meetings more productive http://www.videoarts.com/product/MBM1/Meetings,-bloody-meetings?ver=CZ http://www.videoarts.com/images/products/MBM1.jpg
    The aim
    To enable people to organise and chair meetings that are more effective and more motivating for those who attend.
    About the programme
    Suitable for anyone who might be expected to organise and run meetings, this best-selling programme defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish cour... (read more)
    GBP1,299

  6. Performance matters: the importance of praise English title: Performance matters: the importance of praise Improving staff performance http://www.videoarts.com/product/PERM1/Performance-matters:-the-importance-of-praise?ver=CZ http://www.videoarts.com/images/products/PERM1.jpg
    The aim
    To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated.
    About the programme
    Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)
    GBP1,299
  7. Performance review English title: Performance review A new approach to appraisals http://www.videoarts.com/product/INT12/Performance-review?ver=CZ http://www.videoarts.com/images/products/INT12.jpg
    The aim
    To change the way every person in your organisation approaches appraisals.
    About the programme
    Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new, more positive way. In two distinc... (read more)
    GBP1,299
  8. Telephone behaviour English title: Telephone behaviour The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour?ver=CZ http://www.videoarts.com/images/products/BEH9.jpg
    The aim
    To give all staff members the skills to use the telephone effectively in a business context.
    About the programme
    The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. This engaging, amus... (read more)
    GBP1,299
  9. The unorganised manager: part 1 English title: The unorganised manager: part 1 Damnation http://www.videoarts.com/product/TDEL5/The-unorganised-manager:-part-1?ver=CZ http://www.videoarts.com/images/products/TDEL5.jpg
    The aim
    To show managers the importance of adopting essential time-management and delegation skills.
    About the programme
    The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more)
    GBP1,299
  10. The unorganised manager: part 2 English title: The unorganised manager: part 2 Salvation http://www.videoarts.com/product/TDEL6/The-unorganised-manager:-part-2?ver=CZ http://www.videoarts.com/images/products/TDEL6.jpg
    The aim
    To show managers the importance of adopting essential time-management and delegation skills.
    About the programme
    The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more)
    GBP1,299

  11. The unorganised manager: part 3 DUBBED English title: The unorganised manager: part 3 Divine intervention http://www.videoarts.com/product/TDEL7/The-unorganised-manager:-part-3?ver=CZ http://www.videoarts.com/images/products/TDEL7.jpg
    The aim
    To show organised managers the importance of organising their teams.
    About the programme
    This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time follow... (read more)
    GBP1,299