International / Czech
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Bestsellers:
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Demanding customers English title: Demanding customers Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers?ver=CZ http://www.videoarts.com/images/products/CRIP5.jpgGBP1,299
The aim
of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more) -
The dreaded appraisal English title: The dreaded appraisal Both sides of the appraisal interview video http://www.videoarts.com/product/INT7/The-dreaded-appraisal?ver=CZ http://www.videoarts.com/images/products/INT7.jpgGBP1,299
The aim
of the appraisal programme To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.Help your managers turn a difficult interview into a positive This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common i... (read more) -
How am I doing? English title: How am I doing? The perfect appraisal interview training video http://www.videoarts.com/product/INT10/How-am-I-doing?ver=CZ http://www.videoarts.com/images/products/INT10.jpgTraining video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.GBP1,299
The aim
of the appraisal video To show managers how to understand and address the needs of their staff.Help your managers to conduct appraisal interviews Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and... (read more) -
I wasn't prepared for that English title: I wasn't prepared for that Overcoming the fear of making presentations training video http://www.videoarts.com/product/PRES3/I-wasnt-prepared-for-that?ver=CZ http://www.videoarts.com/images/products/PRES3.jpgGBP1,299
The aim
of the presentation video To give staff at all levels the confidence and skills to prepare and deliver effective presentations.To help you deliver any presentation Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the... (read more) -
Performance matters: the importance of praise English title: Performance matters: the importance of praise Improving staff performance training video http://www.videoarts.com/product/PERM1/Performance-matters:-the-importance-of-praise?ver=CZ http://www.videoarts.com/images/products/PERM1.jpgYour learners will... Understand how to use praise so that employees understand that their efforts are appreciated.Retain talent and motivate the team Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)GBP1,299
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Performance review: Every manager's nightmare English title: Performance review: Every manager's nightmare A new approach to appraisals http://www.videoarts.com/product/INT12/Performance-review:-Every-managers-nightmare?ver=CZ http://www.videoarts.com/images/products/performance_review_web.jpgThis video training resource will... Change the way every person in your organisation approaches appraisals.Help managers get better outcomes from appraisals Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to thin... (read more)GBP1,299
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Telephone behaviour English title: Telephone behaviour The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour?ver=CZ http://www.videoarts.com/images/products/BEH9.jpgLearning objective To give all staff members the skills to use the telephone effectively in a business context.Effective telephone communication The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills ha... (read more)GBP1,299
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The unorganised manager: part 1 English title: The unorganised manager: part 1 Damnation http://www.videoarts.com/product/TDEL5/The-unorganised-manager:-part-1?ver=CZ http://www.videoarts.com/images/products/TDEL5.jpgGBP1,299
The aim
To show managers the importance of adopting essential time-management and delegation skills.About the programme
The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more) -
The unorganised manager: part 2 English title: The unorganised manager: part 2 Salvation http://www.videoarts.com/product/TDEL6/The-unorganised-manager:-part-2?ver=CZ http://www.videoarts.com/images/products/TDEL6.jpgGBP1,299
The aim
To show managers the importance of adopting essential time-management and delegation skills.About the programme
The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more) -
The unorganised manager: part 3 DUBBED English title: The unorganised manager: part 3 Divine intervention http://www.videoarts.com/product/TDEL7/The-unorganised-manager:-part-3?ver=CZ http://www.videoarts.com/images/products/TDEL7.jpgGBP1,299
The aim
To show managers the importance of organising their teams.About the programme
This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an ann... (read more)
