International / Bulgarian
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Bestsellers:
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Demanding customers English title: Demanding customers Customer care made PERFECT http://www.videoarts.com/product/CRIP5/Demanding-customers?ver=BL http://www.videoarts.com/images/products/CRIP5.jpgGBP1,299
The aim
Learn how to satisfy even the most demanding customers.About the programme
This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This... (read more) -
The dreaded appraisal SUBTITLED English title: The dreaded appraisal Both sides of the appraisal interview http://www.videoarts.com/product/INT7/The-dreaded-appraisal?ver=BL http://www.videoarts.com/images/products/INT7.jpgGBP1,299
The aim
To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.About the programme
This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. ... (read more) -
Meetings, bloody meetings SUBTITLED English title: Meetings, bloody meetings Making meetings more productive http://www.videoarts.com/product/MBM1/Meetings,-bloody-meetings?ver=BL http://www.videoarts.com/images/products/MBM1.jpgGBP1,299
The aim
To enable people to organise and chair meetings that are more effective and more motivating for those who attend.About the programme
Suitable for anyone who might be expected to organise and run meetings, this best-selling programme defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish cour... (read more) -
Telephone behaviour SUBTITLED English title: Telephone behaviour The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour?ver=BL http://www.videoarts.com/images/products/BEH9.jpgGBP1,299
The aim
To give all staff members the skills to use the telephone effectively in a business context.About the programme
The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. This engaging, amus... (read more) -
The unorganised manager: part 1 SUBTITLED English title: The unorganised manager: part 1 Damnation http://www.videoarts.com/product/TDEL5/The-unorganised-manager:-part-1?ver=BL http://www.videoarts.com/images/products/TDEL5.jpgGBP1,299
The aim
To show managers the importance of adopting essential time-management and delegation skills.About the programme
The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more) -
The unorganised manager: part 2 SUBTITLED English title: The unorganised manager: part 2 Salvation http://www.videoarts.com/product/TDEL6/The-unorganised-manager:-part-2?ver=BL http://www.videoarts.com/images/products/TDEL6.jpgGBP1,299
The aim
To show managers the importance of adopting essential time-management and delegation skills.About the programme
The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more) -
The unorganised manager: part 3 SUBTITLED English title: The unorganised manager: part 3 Divine intervention http://www.videoarts.com/product/TDEL7/The-unorganised-manager:-part-3?ver=BL http://www.videoarts.com/images/products/TDEL7.jpgGBP1,299
The aim
To show organised managers the importance of organising their teams.About the programme
This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time follow... (read more)
