International / English
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Bestsellers:
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30 ways to make more time English title: Managing your time effectively http://www.videoarts.com/product/30WAYS/30-ways-to-make-more-time?ver=** http://www.videoarts.com/images/products/30WAYS.jpgGOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the reviewGBP1,299
The aim
... (read more) -
A world of difference English title: Working successfully across cultures http://www.videoarts.com/product/WORLD2/A-world-of-difference?ver=** http://www.videoarts.com/images/products/WORLD2.JPGGBP1,199
The aim
To show how to overcome challenges and maximise productivity when managing a multicultural team.About the programme
Working internationally is difficult and demands special skills to ensure success. Many highly effective managers and professionals often under-perform when working with people from different cultural backgrounds, who do not share the same values and... (read more) -
Absence minded English title: Managing absenteeism http://www.videoarts.com/product/ABSENT/Absence-minded?ver=** http://www.videoarts.com/images/products/ABSENT.jpgGBP1,299
The aim
To help managers tackle absenteeism within their teams.About the programme
Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year� . But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just pl... (read more) -
All for one - the meerkat way English title: Creating a safety culture http://www.videoarts.com/product/SAF10/All-for-one---the-meerkat-way?ver=** http://www.videoarts.com/images/products/SAF10.jpgGBP499
The aim
To challenge or change the way we feel about safety.About the programme
As a species, meerkats should never have survived at all. They're tiny, vulnerable creatures that live in an incredibly hostile environment full of savage predators. The fact that they do thrive is down to a single extraordinary talent: their ability to cooperate. This documentar... (read more) -
The art of selling English title: Sales with service http://www.videoarts.com/product/ARTSELL1/The-art-of-selling?ver=** http://www.videoarts.com/images/products/ARTSELL1.jpgGBP1,299
The aim
To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.About the programme
The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. This programme is designed to equip your staff with all the skills and t... (read more) -
Assert yourself English title: Learning to be assertive http://www.videoarts.com/product/MBM9/Assert-yourself?ver=** http://www.videoarts.com/images/products/MBM9.jpgHR Magazine has reviewed this resource. Read the reviewGBP1,299
The aim
To show staff what true assertive behaviour is, and how and when to use it.... (read more) -
The balance sheet barrier English title: The basics of business finance http://www.videoarts.com/product/FIN7/The-balance-sheet-barrier?ver=** http://www.videoarts.com/images/products/FIN7.jpgGBP1,299
The aim
To enable managers to appreciate how key financial statements are calculated and how they are used.About the programme
The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager's favourite topic, it does at least make them understandable.... (read more) -
Behavioural interviewing English title: Taking the guesswork out of recruitment http://www.videoarts.com/product/INT13/Behavioural-interviewing?ver=** http://www.videoarts.com/images/products/INT13.jpgTraining and Coaching Today has reviewed this resource. Read the reviewGBP1,299
The aim
To use the concept of 'behavioural interviewing' to predict the future... (read more) -
Can you spare a moment? English title: Counselling skills for managers http://www.videoarts.com/product/INT11/Can-you-spare-a-moment?ver=** http://www.videoarts.com/images/products/INT11.jpgGBP1,299
The aim
Learn how to deal with staff whose personal problems are affecting their work.About the programme
With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.... (read more) -
Demanding customers English title: Customer care made PERFECT http://www.videoarts.com/product/CRIP5/Demanding-customers?ver=** http://www.videoarts.com/images/products/CRIP5.jpgGBP1,299
The aim
Learn how to satisfy even the most demanding customers.About the programme
This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This... (read more) -
The dreaded appraisal English title: Both sides of the appraisal interview http://www.videoarts.com/product/INT7/The-dreaded-appraisal?ver=** http://www.videoarts.com/images/products/INT7.jpgGBP1,299
The aim
To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.About the programme
This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. ... (read more) -
Fair's fair English title: Equal opportunities for all http://www.videoarts.com/product/FAIR/Fairs-fair?ver=** http://www.videoarts.com/images/products/FAIR.jpgGBP1,199
The aim
To show employees how all types of discrimination can and should be avoided in the workplace.About the programme
It may be wrong to treat everybody in the workplace as if they are the same, because people are individuals. But it may be equally as wrong to treat them as different, because of stereotypes or by judging them on one aspect of their persona, such as age... (read more) -
FISH! English title: Put energy, passion and a positive attitude in the workplace http://www.videoarts.com/product/FISH/FISH!?ver=** http://www.videoarts.com/images/products/FISH.jpgVisit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)GBP799
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Hindsight English title: The Ken Woodward story http://www.videoarts.com/product/SAF12/Hindsight?ver=** http://www.videoarts.com/images/products/SAF12.JPGGBP470
The aim
The perfect antidote to safety cynicism.About the programme
This is the true story of what happened to Ken Woodward, his family and his friends, the day two hazardous chemicals were mixed together for a routine cleaning procedure. In hindsight, it never should have happened. In hindsight, all the warning signs were there.... (read more) -
How am I doing? English title: The perfect appraisal interview http://www.videoarts.com/product/INT10/How-am-I-doing?ver=** http://www.videoarts.com/images/products/INT10.jpgTraining video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.GBP1,299
The aim
To show managers how to understand and address the needs of their staff.About the programme
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such in... (read more) -
I wasn't prepared for that English title: Overcoming the fear of making presentations http://www.videoarts.com/product/PRES3/I-wasnt-prepared-for-that?ver=** http://www.videoarts.com/images/products/PRES3.jpgGBP1,299
The aim
To give staff at all levels the confidence and skills to prepare and deliver effective presentations.About the programme
Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the board. Her first run-through is a disast... (read more) -
Ideas into action English title: Stimulating creativity for success http://www.videoarts.com/product/IDEA/Ideas-into-action?ver=** http://www.videoarts.com/images/products/IDEA.jpgGBP799
The aim
To stimulate creativity as a tool for enhancing an organisation's success.About the programme
Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon the work of Mark Brown of Innovation Centre Euro... (read more) -
If looks could kill English title: The power of behaviour http://www.videoarts.com/product/BEH10/If-looks-could-kill?ver=** http://www.videoarts.com/images/products/BEH10.jpgGBP1,299
The aim
To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.About the programme
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a customer is driven to distraction by the careless b... (read more) -
Inside information English title: A silo-buster's guide to internal customer service http://www.videoarts.com/product/INSIDE1/Inside-information?ver=** http://www.videoarts.com/images/products/INSIDE1.jpgTraining and Coaching Today has reviewed this resource. Read the reviewGBP1,299
The aim
To show people how to develop more effective working relationships with... (read more) -
Jamie's Kitchen: fifteen lessons on leadership English title: Leadership is an activity, not a position http://www.videoarts.com/product/JKL/Jamies-Kitchen:-fifteen-lessons-on-leadership?ver=** http://www.videoarts.com/images/products/JKL.jpgGBP1,099
The aim
To show how to become a better leader.About the programme
'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant, F... (read more) -
Jamie's Kitchen: fifteen lessons on teamwork English title: The four stages of team development http://www.videoarts.com/product/JKT/Jamies-Kitchen:-fifteen-lessons-on-teamwork?ver=** http://www.videoarts.com/images/products/JKT.jpgGBP1,099
The aim
To show how to become a better team.About the programme
“For me tonight was a very powerful night really. Because there was no one to catch them, they concentrated so hard. I think today they came together really well as a team." (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, orga... (read more) -
Jamie's School Dinners English title: Managing and living with change http://www.videoarts.com/product/JSDMLC1/Jamies-School-Dinners?ver=** http://www.videoarts.com/images/products/JSDMLC1.jpgGBP1,299
The aim
To help organisations and individuals manage change successfully.About the programme Using the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, Jamie's School Dinners: Managing and living with change, brings change to life in an easy to understand and inspirational w... (read more) -
The John Cleese Files English title: The hidden mind, Creativity in management, The importance of mistakes http://www.videoarts.com/product/JCF/The-John-Cleese-Files?ver=** http://www.videoarts.com/images/products/JCF.jpgThe hidden mind: Hare brain, tortoise mindGBP899
The aim
To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking-process time and space to flourish.About the programme
In this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisations. Clees... (read more) -
The Leadership/Management Mix English title: What makes a good manager/leader? http://www.videoarts.com/product/SNLMM/The-Leadership-Management-Mix?ver=** http://www.videoarts.com/images/products/SNLMM.jpgGBP1,199
The aim
To discover what it takes to be a more successful manager and leader.About the programme Is leadership just a fashionable name for management or are the skills of leadership distinctly different? If leadership is different, what's the best mix of management and leadership for your job? In these challenging times getting it right is even more vital. ... (read more) -
Living the brand English title: The Patagonia story http://www.videoarts.com/product/LTBRAND/Living-the-brand?ver=** http://www.videoarts.com/images/products/LTBRAND.jpgGBP799
About the programme
Based on the book, ‘Living the Brand’, this programme uses the sportswear brand, Patagonia to demonstrate how organisations can capture the passion of their people to create stronger relationships with customers and develop new ways of working. Learners will explore how the company has achieved this and how it uses its mission... (read more) -
Managing performance every day English title: Beyond the appraisal http://www.videoarts.com/product/MANP1/Managing-performance-every-day?ver=** http://www.videoarts.com/images/products/MANP1.jpg
The aim
To show managers how to get staff to perform well on a day-by-day basis, not just following an appraisal.About the programme
To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to forget that their primary responsibility is to get the best out... (read more)GBP1,199NOW GBP999 -
Meetings, bloody meetings English title: Making meetings more productive http://www.videoarts.com/product/MBM1/Meetings,-bloody-meetings?ver=** http://www.videoarts.com/images/products/MBM1.jpgGBP1,299
The aim
To enable people to organise and chair meetings that are more effective and more motivating for those who attend.About the programme
Suitable for anyone who might be expected to organise and run meetings, this best-selling programme defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish cour... (read more) -
More bloody meetings English title: The people side of meetings http://www.videoarts.com/product/MBM6/More-bloody-meetings?ver=** http://www.videoarts.com/images/products/MBM6.jpgGBP1,299
The aim
To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.About the programme
An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged with neglecting the human aspect of his... (read more) -
Open communication & teamwork English title: Workplace excellence series http://www.videoarts.com/product/WE4/Open-communication-&-teamwork?ver=** http://www.videoarts.com/images/products/WE4.jpgGBP399
About the programme
Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence. Learn how to communicate effectively to achieve best results: Promote open and honest commun... (read more) -
Pass it on English title: Coaching skills for managers http://www.videoarts.com/product/COACHING1/Pass-it-on?ver=** http://www.videoarts.com/images/products/COACHING1.jpgGBP1,299
The aim
To give managers the coaching skills they need to guide and encourage their people towards greater performance.About the programme
Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of their ability. Coaching is vital, but... (read more) -
Performance matters: the importance of praise English title: Improving staff performance http://www.videoarts.com/product/PERM1/Performance-matters:-the-importance-of-praise?ver=** http://www.videoarts.com/images/products/PERM1.jpgGBP1,299
The aim
To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated.About the programme
Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more) -
Performance review English title: A new approach to appraisals http://www.videoarts.com/product/INT12/Performance-review?ver=** http://www.videoarts.com/images/products/INT12.jpgGBP1,299
The aim
To change the way every person in your organisation approaches appraisals.About the programme
Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new, more positive way. In two distinc... (read more) -
Talk to me English title: Cross cultural communications at work http://www.videoarts.com/product/TALK/Talk-to-me?ver=** http://www.videoarts.com/images/products/TALK.jpgGBP1,199
The aim
To increase understanding of the impact that cultural difference can have on communication at work.About the programme
In Britain today people from all over the world live and work together. We interact on a daily basis across generations and cultures. This can bring many challenges at work. Perhaps one of the biggest is that of... (read more) -
Telephone behaviour English title: The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour?ver=** http://www.videoarts.com/images/products/BEH9.jpgGBP1,299
The aim
To give all staff members the skills to use the telephone effectively in a business context.About the programme
The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. This engaging, amus... (read more) -
The unorganised manager: part 1 English title: Damnation http://www.videoarts.com/product/TDEL5/The-unorganised-manager:-part-1?ver=** http://www.videoarts.com/images/products/TDEL5.jpgGBP1,299
The aim
To show managers the importance of adopting essential time-management and delegation skills.About the programme
The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more) -
The unorganised manager: part 2 English title: Salvation http://www.videoarts.com/product/TDEL6/The-unorganised-manager:-part-2?ver=** http://www.videoarts.com/images/products/TDEL6.jpgGBP1,299
The aim
To show managers the importance of adopting essential time-management and delegation skills.About the programme
The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more) -
The unorganised manager: part 3 English title: Divine intervention http://www.videoarts.com/product/TDEL7/The-unorganised-manager:-part-3?ver=** http://www.videoarts.com/images/products/TDEL7.jpgGBP1,299
The aim
To show managers the importance of organising their teams.About the programme
This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an ann... (read more) -
Who sold you this, then? English title: Effective after-sales service http://www.videoarts.com/product/MIP5/Who-sold-you-this,-then?ver=** http://www.videoarts.com/images/products/MIP5.jpgGBP1,299
The aim
To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.About the programme
Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business - the products he services, his customer, th... (read more) -
You'll soon get the hang of it English title: The techniques of one-to-one training http://www.videoarts.com/product/TW2/Youll-soon-get-the-hang-of-it?ver=** http://www.videoarts.com/images/products/TW2.jpgGBP1,299
The aim
To explain how to teach people in your care how to do a job.About the programme
This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an office,... (read more)
