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  1. 30 ways to make more time English title: Managing your time effectively training video http://www.videoarts.com/product/30WAYS/30-ways-to-make-more-time?ver=** http://www.videoarts.com/images/products/30WAYS.jpg
    GOLD award winner WorldMediaFestival 2009 Training and Coaching Today has reviewed this resource. Read the review
    The aim
    of this... (read more)
    GBP1,299
  2. 30 Ways to make more time ILM English title: http://www.videoarts.com/product/30WAYS ILM/30-Ways-to-make-more-time-ILM?ver=** http://www.videoarts.com/images/products/30WAYS ILM.jpg
  3. A world of difference English title: Working successfully across cultures training video http://www.videoarts.com/product/WORLD2/A-world-of-difference?ver=** http://www.videoarts.com/images/products/WORLD2.jpg
    The aim
    of this multicultural training video To show how to overcome challenges and maximise productivity when managing a multicultural team.About this cultural differences programme Working internationally is difficult and demands special skills to ensure success. Many highly effective managers and professionals often under-perform when working with people from diff... (read more)
    GBP1,199
  4. Absence minded English title: Managing absenteeism training video http://www.videoarts.com/product/ABSENT/Absence-minded?ver=** http://www.videoarts.com/images/products/ABSENT.jpg
    The aim
    of this absenteeism training video To help managers tackle absenteeism within their teams.About this absence minded programme Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or exp... (read more)
    GBP1,299
  5. All for one - the meerkat way English title: Creating a safety culture training video http://www.videoarts.com/product/SAF10/All-for-one---the-meerkat-way?ver=** http://www.videoarts.com/images/products/SAF10.jpg
    The aim
    of this safety culture video To challenge or change the way we feel about safety.About this training programme As a species, meerkats should never have survived at all. They're tiny, vulnerable creatures that live in an incredibly hostile environment full of savage predators. The fact that they do thrive is down to a single extraordinary talent: their ability... (read more)
    GBP499

  6. The art of selling English title: Sales with service training video http://www.videoarts.com/product/ARTSELL1/The-art-of-selling?ver=** http://www.videoarts.com/images/products/ARTSELL1.jpg
    The aim
    of the sales training video To ensure staff who deal with customers learn the key skills, techniques and behaviours of selling.About the core selling skills programme The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service. This programme is... (read more)
    GBP1,299
  7. Assert yourself English title: Learning to be assertive training video http://www.videoarts.com/product/MBM9/Assert-yourself?ver=** http://www.videoarts.com/images/products/MBM9.jpg
    HR Magazine has reviewed this resource. Read the review
    The aim
    of this assertiveness training video To show staff what true assertive behaviour... (read more)
    GBP1,299
  8. Assert Yourself ILM English title: http://www.videoarts.com/product/MBM9 ILM/Assert-Yourself-ILM?ver=** http://www.videoarts.com/images/products/MBM9 ILM.jpg
  9. The balance sheet barrier English title: The basics of business finance training video http://www.videoarts.com/product/FIN7/The-balance-sheet-barrier?ver=** http://www.videoarts.com/images/products/FIN7.jpg
    The aim
    of this business finance training video To enable managers to appreciate how key financial statements are calculated and how they are used.About this finance essentials programme The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager'... (read more)
    GBP1,299
  10. The balance sheet barrier ILM English title: http://www.videoarts.com/product/FIN7 ILM/The-balance-sheet-barrier-ILM?ver=** http://www.videoarts.com/images/products/FIN7 ILM.jpg

  11. Behavioural interviewing English title: Taking the guesswork out of recruitment training video http://www.videoarts.com/product/INT13/Behavioural-interviewing?ver=** http://www.videoarts.com/images/products/INT13.jpg
    Training and Coaching Today has reviewed this resource. Read the review
    The aim
    of this recruitment training video To use the concept of 'behavio... (read more)
    GBP1,299
  12. Behavioural interviewing ILM English title: http://www.videoarts.com/product/INT13 ILM/Behavioural-interviewing-ILM?ver=** http://www.videoarts.com/images/products/INT13 ILM.jpg
  13. Can you spare a moment? English title: Counselling skills for managers training video http://www.videoarts.com/product/INT11/Can-you-spare-a-moment?ver=** http://www.videoarts.com/images/products/INT11.jpg
    The aim
    of the counselling skills training video Learn how to deal with staff whose personal problems are affecting their work.Help your staff acheive a healthy work/life balance With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are lookin... (read more)
    GBP1,299
  14. Complaints and quality management ILM English title: http://www.videoarts.com/product/BEH7 ILM/Complaints-and-quality-management-ILM?ver=** http://www.videoarts.com/images/products/BEH7 ILM.jpg
  15. Demanding customers English title: Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers?ver=** http://www.videoarts.com/images/products/CRIP5.jpg
    The aim
    of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)
    GBP1,299

  16. The dreaded appraisal English title: Both sides of the appraisal interview video http://www.videoarts.com/product/INT7/The-dreaded-appraisal?ver=** http://www.videoarts.com/images/products/INT7.jpg
    The aim
    of the appraisal programme To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.Help your managers turn a difficult interview into a positive This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common i... (read more)
    GBP1,299
  17. The dreaded appraisal: The appraisee preparation programme English title: http://www.videoarts.com/product/AV1/The-dreaded-appraisal:-The-appraisee-preparation-programme?ver=** http://www.videoarts.com/images/products/AV1.jpg
    The appraisee preparation programme aims to help staff prepare for appraisals. This 3 minute video looks at ‘Shy Sharon’, ‘Touch Tracey’ and ‘Aggressive Alan’ and what they should expect of the appraisal and how they can achieve their objections. This programme is also included with The dreaded appraisal... (read more)
  18. Essentials of interviewing ILM English title: http://www.videoarts.com/product/ESSINT ILM/Essentials-of-interviewing-ILM?ver=** http://www.videoarts.com/images/products/ESSINT ILM.jpg
  19. Fair's fair English title: Equal opportunities for all: video course http://www.videoarts.com/product/FAIR/Fairs-fair?ver=** http://www.videoarts.com/images/products/FAIR.jpg
    The aim
    of the diversity training video To show employees how all types of discrimination can and should be avoided in the workplace.Avoid discrimination in the workplace It may be wrong to treat everybody in the workplace as if they are the same, because people are individuals. But it may be equally as wrong to treat them as different, because of stereotypes or by j... (read more)
    GBP1,199
  20. FISH! English title: Put energy, passion and a positive attitude in the workplace: video course http://www.videoarts.com/product/FISH/FISH!?ver=** http://www.videoarts.com/images/products/FISH.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)
    GBP799

  21. FISH! Trainer tools English title: Everything you will need to facilitate an on-going FISH! Experience http://www.videoarts.com/product/FISHT2/FISH!-Trainer-tools?ver=** http://www.videoarts.com/images/products/FISHT2.JPG
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming a... (read more)
    GBP499
  22. Going to a meeting ILM Part 1: Messing up a meeting English title: http://www.videoarts.com/product/MBM7 ILM/Going-to-a-meeting-ILM-Part-1:-Messing-up-a-meeting?ver=** http://www.videoarts.com/images/products/MBM7 ILM.jpg
  23. The hidden mind: Hare brain, tortoise mind English title: The John Cleese Files: video course http://www.videoarts.com/product/JC5/The-hidden-mind:-Hare-brain,-tortoise-mind?ver=** http://www.videoarts.com/images/products/JC5.jpg
    The aim
    of the creativity training video To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking process time and space to flourish.Help harness the power of unconscious thinkingIn this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisa... (read more)
  24. Hindsight English title: The Ken Woodward story: video course http://www.videoarts.com/product/SAF12/Hindsight?ver=** http://www.videoarts.com/images/products/SAF12.JPG
    The aim
    of the safety training video The perfect antidote to safety cynicism.Help improve the safety in your workplace This is the true story of what happened to Ken Woodward, his family and his friends, the day two hazardous chemicals were mixed together for a routine cleaning procedure. In hindsight, it never should have happened... (read more)
    GBP470
  25. How am I doing? English title: The perfect appraisal interview training video http://www.videoarts.com/product/INT10/How-am-I-doing?ver=** http://www.videoarts.com/images/products/INT10.jpg
    Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.
    The aim
    of the appraisal video To show managers how to understand and address the needs of their staff.Help your managers to conduct appraisal interviews Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and... (read more)
    GBP1,299

  26. I wasn't prepared for that English title: Overcoming the fear of making presentations training video http://www.videoarts.com/product/PRES3/I-wasnt-prepared-for-that?ver=** http://www.videoarts.com/images/products/PRES3.jpg
    The aim
    of the presentation video To give staff at all levels the confidence and skills to prepare and deliver effective presentations.To help you deliver any presentation Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the... (read more)
    GBP1,299
  27. I wasn't prepared for that ILM English title: http://www.videoarts.com/product/PRES3 ILM/I-wasnt-prepared-for-that-ILM?ver=** http://www.videoarts.com/images/products/PRES3 ILM.jpg
  28. Ideas into action English title: Stimulating creativity for success training video http://www.videoarts.com/product/IDEA/Ideas-into-action?ver=** http://www.videoarts.com/images/products/IDEA.jpg
    The aim
    of the creativity video To stimulate creativity as a tool for enhancing an organisation's success.Help you think more creatively Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon t... (read more)
    GBP799
  29. Ideas into action ILM English title: http://www.videoarts.com/product/IDEA ILM/Ideas-into-action-ILM?ver=** http://www.videoarts.com/images/products/IDEA ILM.jpg
  30. If looks could kill English title: The power of behaviour training video http://www.videoarts.com/product/BEH10/If-looks-could-kill?ver=** http://www.videoarts.com/images/products/BEH10.jpg
    The aim
    of the customer service video To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.Help you deal with customers How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a custom... (read more)
    GBP1,299

  31. If looks could kill ILM English title: http://www.videoarts.com/product/BEH10 ILM/If-looks-could-kill-ILM?ver=** http://www.videoarts.com/images/products/BEH10 ILM.jpg
  32. Inside information English title: A silo-buster's guide to internal customer service training video http://www.videoarts.com/product/INSIDE1/Inside-information?ver=** http://www.videoarts.com/images/products/INSIDE1.jpg
    Training and Coaching Today has reviewed this resource. Read the review
    The aim
    of the customer service video To show people how to develop more... (read more)
    GBP1,299
  33. Inside Information ILM English title: http://www.videoarts.com/product/INSIDE1 ILM/Inside-Information-ILM?ver=** http://www.videoarts.com/images/products/INSIDE1 ILM.jpg
  34. Jamie's Kitchen: fifteen lessons on leadership English title: Leadership is an activity, not a position http://www.videoarts.com/product/JKL/Jamies-Kitchen:-fifteen-lessons-on-leadership?ver=** http://www.videoarts.com/images/products/jamie_leadership.jpg
    The aim
    of the leadership video To show how to become a better leader.Improve your leadership skills 'I've gone from being the boy next door to being the bloke with the weight of the world on his shoulders.' (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable... (read more)
    GBP1,099
  35. Jamie's Kitchen: fifteen lessons on teamwork English title: The four stages of team development training video http://www.videoarts.com/product/JKT/Jamies-Kitchen:-fifteen-lessons-on-teamwork?ver=** http://www.videoarts.com/images/products/JKT.jpg
    The aim
    To show how to become a better team.
    About the programme
    “For me tonight was a very powerful night really. Because there was no one to catch them, they concentrated so hard. I think today they came together really well as a team." (Jamie Oliver) Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, orga... (read more)
    GBP1,099

  36. Jamie's school dinners: living with change English title: Living with change training video http://www.videoarts.com/product/JSDLC1/Jamies-school-dinners:-living-with-change?ver=** http://www.videoarts.com/images/products/JSDLC1S.JPG
    The aim
    of the change video To help organisations and individuals manage change successfully.Help your employees deal with change Using the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, Jamie's School Dinners: Managing and living with change, brings change to life i... (read more)
    GBP799
  37. Jamie's school dinners: managing change English title: Managing and living with change http://www.videoarts.com/product/JSDMC1/Jamies-school-dinners:-managing-change?ver=** http://www.videoarts.com/images/products/JSDMC1.jpg
    The aim
    Demonstrates how to manage change successfully and shows individuals how to respond to change when it happens to them.
    About the programme
    Jamie Oliver wanted to transform school dinners from processed, ready-made junk into tastier, more nutritious meals. He also needed to convince dinner ladies, head teachers, government ministers a... (read more)
  38. The John Cleese Files English title: The hidden mind, Creativity in management, The importance of mistakes: video course http://www.videoarts.com/product/JCF/The-John-Cleese-Files?ver=** http://www.videoarts.com/images/products/JCF.jpg
    The hidden mind: Hare brain, tortoise mind
    The aim
    To dispel the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking-process time and space to flourish.
    About the programme
    In this lecture John Cleese challenges the basis of the decision-making processes prevalent in most of today's organisations... (read more)
    GBP899
  39. The Leadership/Management Mix English title: Video training programme: what makes a good manager/leader? http://www.videoarts.com/product/SNLMM/The-Leadership-Management-Mix?ver=** http://www.videoarts.com/images/products/SNLMM.jpg
    The difference between leadership and management To discover what it takes to be a more successful manager and leader.Help your managers to become leaders Is leadership just a fashionable name for management or are the skills of leadership distinctly different? If leadership is different, what's the best mix of management and leadership for your job? In thes... (read more)
    GBP999
  40. Living the brand English title: The Patagonia story: learning resource http://www.videoarts.com/product/LTBRAND/Living-the-brand?ver=** http://www.videoarts.com/images/products/LTBRAND.jpg
    About this learning resource Based on the book, ‘Living the Brand’, this programme uses the sportswear brand, Patagonia to demonstrate how organisations can capture the passion of their people to create stronger relationships with customers and develop new ways of working. Learners will explore how the company has achieved this and how it uses its mission and v... (read more)
    GBP799

  41. Managing performance every day English title: Beyond the appraisal: video course http://www.videoarts.com/product/MANP1/Managing-performance-every-day?ver=** http://www.videoarts.com/images/products/MANP1.jpg
    The aim
    of this performance management video resource To show managers how to get staff to perform well on a day-by-day basis, not just following an appraisal.About the training video To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to f... (read more)
    GBP1,199 NOW GBP999
  42. Managing stress ILM English title: http://www.videoarts.com/product/MANS ILM/Managing-stress-ILM?ver=** http://www.videoarts.com/images/products/MANS ILM.jpg
  43. Meetings, bloody meetings English title: How to make meetings more productive http://www.videoarts.com/product/MBM2012/Meetings,-bloody-meetings?ver=** http://www.videoarts.com/images/products/web pic 2.jpg
    This training resource will...Enable people to organise and chair meetings that are more effective and more motivating for those who attend."I've got to go to a meeting"It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And yet, we all know you can't manage without meetings. A team isn't a team u... (read more)
  44. More bloody meetings English title: The people side of meetings training video http://www.videoarts.com/product/MBM6/More-bloody-meetings?ver=** http://www.videoarts.com/images/products/MBM6.jpg
    About the training video To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.Training programme for better meetings An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged wit... (read more)
    GBP1,299
  45. Pass it on English title: Coaching skills for managers training video http://www.videoarts.com/product/COACHING1/Pass-it-on?ver=** http://www.videoarts.com/images/products/COACHING1.jpg
    Coaching skills for managers To give managers the coaching skills they need to guide and encourage their people towards greater performance.About this video training programme Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of the... (read more)
    GBP1,299

  46. Performance matters: the importance of praise English title: Improving staff performance training video http://www.videoarts.com/product/PERM1/Performance-matters:-the-importance-of-praise?ver=** http://www.videoarts.com/images/products/PERM1.jpg
    Your learners will... Understand how to use praise so that employees understand that their efforts are appreciated.Retain talent and motivate the team Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)
    GBP1,299
  47. Performance review ILM every appraisee's dream English title: http://www.videoarts.com/product/AV3 ILM/Performance-review-ILM-every-appraisees-dream?ver=** http://www.videoarts.com/images/products/AV3 ILM.jpg
  48. Performance review ILM every manager's nightmare English title: http://www.videoarts.com/product/INT12 ILM/Performance-review-ILM-every-managers-nightmare?ver=** http://www.videoarts.com/images/products/INT12 ILM.jpg
  49. Performance review: Every appraisee's dream English title: A new approach to appraisals http://www.videoarts.com/product/AV3/Performance-review:-Every-appraisees-dream?ver=** http://www.videoarts.com/images/products/AV3.JPG
    Appraisal trainingChange the way every person in your organisation approaches appraisals.Help employees think about appraisals in a positive wayEvery organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews... (read more)
  50. Performance review: Every manager's nightmare English title: A new approach to appraisals http://www.videoarts.com/product/INT12/Performance-review:-Every-managers-nightmare?ver=** http://www.videoarts.com/images/products/performance_review_web.jpg
    This video training resource will... Change the way every person in your organisation approaches appraisals.Help managers get better outcomes from appraisals Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to thin... (read more)
    GBP1,299

  51. Put it in writing ILM English title: http://www.videoarts.com/product/PUTINWRIT ILM/Put-it-in-writing-ILM?ver=** http://www.videoarts.com/images/products/PUTINWRIT ILM.jpg
  52. So you want to be a success at selling? Part 1: Preparation English title: Part 1: Preparation http://www.videoarts.com/product/SEL1/So-you-want-to-be-a-success-at-selling-Part-1:-Preparation?ver=** http://www.videoarts.com/images/products/SEL1.JPG
    Learning objectivesTo give all sales staff a solid grounding in core sales skills. Part 1: preparation.The definitive sales video training seriesThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Four separate programmes cover all facets of making a successful sale:Preparation... (read more)
  53. So you want to be a success at selling? Part 2: Presentation English title: Part 2: Presentation http://www.videoarts.com/product/SEL2/So-you-want-to-be-a-success-at-selling-Part-2:-Presentation?ver=** http://www.videoarts.com/images/products/SEL2.JPG
    The aim
    To give all sales staff a solid grounding in core sales skills.Making effective sales presentationsThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Four separate programmes cover all facets of making a successful sale:How to explain the benefits, meet objections, and spot the buying signals is cove... (read more)
  54. So you want to be a success at selling? Part 3: Difficult customers English title: Part 3: Difficult customers training video http://www.videoarts.com/product/SEL3/So-you-want-to-be-a-success-at-selling-Part-3:-Difficult-customers?ver=** http://www.videoarts.com/images/products/SEL3.JPG
    Learning objectivesTo give all sales staff a solid grounding in core sales skills.
    About the programme
    This classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Part 3: Difficult Customers  deals with the... (read more)
  55. So you want to be a success at selling? Part 4: Closing the sale English title: Part 4: Closing the sale http://www.videoarts.com/product/SEL4/So-you-want-to-be-a-success-at-selling-Part-4:-Closing-the-sale?ver=** http://www.videoarts.com/images/products/SEL4.JPG
    Learning objectivesTo give all sales staff a solid grounding in core sales skills.Closing the sale video resourceThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. Closing the sale is an area where even skilled salespeople fear rejection. In this resource they will find out how to conclude... (read more)

  56. Talk to me English title: Cross cultural communications at work http://www.videoarts.com/product/TALK/Talk-to-me?ver=** http://www.videoarts.com/images/products/TALK.jpg
    Understanding the impact of cultural differences To increase understanding of the impact that cultural difference can have on communication at work.About this diversity video In Britain today people from all over the world live and work together. We interact on a daily basis across generations and cultures. This can bring many challenges at work. Perhap... (read more)
    GBP1,199
  57. Telephone behaviour English title: The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour?ver=** http://www.videoarts.com/images/products/BEH9.jpg
    Learning objective To give all staff members the skills to use the telephone effectively in a business context.Effective telephone communication The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills ha... (read more)
    GBP1,299
  58. The unorganised manager: part 1 English title: Damnation http://www.videoarts.com/product/TDEL5/The-unorganised-manager:-part-1?ver=** http://www.videoarts.com/images/products/TDEL5.jpg
    The aim
    To show managers the importance of adopting essential time-management and delegation skills.
    About the programme
    The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. In this... (read more)
    GBP1,299
  59. The unorganised manager: part 2 English title: Salvation http://www.videoarts.com/product/TDEL6/The-unorganised-manager:-part-2?ver=** http://www.videoarts.com/images/products/TDEL6.jpg
    The aim
    To show managers the importance of adopting essential time-management and delegation skills.
    About the programme
    The unorganised manager series comes in three parts. Parts 1 and 2 work together in showing that, no matter how efficient managers may think they are, they cannot be fully effective until they learn how to manage their time. Part 2 c... (read more)
    GBP1,299
  60. The unorganised manager: part 3 English title: Divine intervention http://www.videoarts.com/product/TDEL7/The-unorganised-manager:-part-3?ver=** http://www.videoarts.com/images/products/TDEL7.jpg
    The aim
    To show managers the importance of organising their teams.
    About the programme
    This programme, which continues the story from Parts 1 and 2 of the series, but which can also be used as a stand-alone resource, shows how effective managers should take time to focus on their teams. The now organised manager is called to St Peter, this time following an ann... (read more)
    GBP1,299

  61. The unorganised salesperson valuing your customers English title: Part 1: Valuing your customers http://www.videoarts.com/product/TUS1/The-unorganised-salesperson-valuing-your-customers?ver=** http://www.videoarts.com/images/products/TUS1.jpg
    The aim
    To conduct business in an organised, professional and profitable manner.
    About the programme
    sThis entertaining two-part programme uses true-to-life examples to brilliantly illustrate how easy it is to be busy without being productiveIn Part 1, Valuing your customers, a 'Flash-Harry' salesman takes every opportunity to show off his expertise. He's a... (read more)
    GBP899
  62. The unorganised salesperson: valuing yourself English title: Part 2: Valuing yourself http://www.videoarts.com/product/TUS2/The-unorganised-salesperson:-valuing-yourself?ver=** http://www.videoarts.com/images/products/TUS2.jpg
    The aim
    To conduct business in an organised, professional and profitable manner.
    About the programme
    sThis entertaining two-part programme uses true-to-life examples to brilliantly illustrate how easy it is to be busy without being productiveFor information on Part 1: ... (read more)
    GBP899
  63. Who sold you this then? English title: Effective after-sales service training video http://www.videoarts.com/product/MIP5/Who-sold-you-this-then?ver=** http://www.videoarts.com/images/products/MIP5.jpg
    Learning objectives To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.The effective after-sales service video Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business -... (read more)
    GBP1,299
  64. You'll soon get the hang of it English title: The techniques of one-to-one training http://www.videoarts.com/product/TW2/Youll-soon-get-the-hang-of-it?ver=** http://www.videoarts.com/images/products/TW2.jpg
    Learning objectives The techniques of one-to-one training.Helping people to learn This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an of... (read more)
    GBP1,299