The Call Centre Training Company
Bespoke training using the Digital Library
Video Arts in conversation with Mitz Charos, owner
Your name suggests that you specialise in call centre training?
That’s right we work with organizations that have some kind of contact centre or call centre … we’ve helped all sorts; from a TV shopping channel through to utilities. And we work with all levels of personnel.
What skills sets do you cover?
Well it’s everything that’s going to ensure you have a high performing call centre team. Our training ranges from telephone behaviour to sales skills to team development.
And you use Video Arts resources to deliver those programmes?
Yes. For team development I’m using the Belbin ‘Fire, Toast and Teamwork’ video to cover Team-Role Theory. I watched it and I actually found myself laughing and giggling at it: I thought it was brilliant. ‘The Best of Motives’ is a great resource for motivational skills. Also, ‘On the receiving end’ with Dawn French for basic customer service.
What is it about using video that you like?
It adds to the learning and makes it stand out from what my clients will get elsewhere. It’s that change of medium that’s so important … With video the delegates see everything you have been talking about brought to life in a humorous way.
You’re using the Video Arts Digital Library: how have you found it?
I was looking for something that would give me access to a range of videos and support materials without costing a fortune and the Digital Library gives me access to literally the whole Video Arts library. I booked into one of the Video Arts online introduction sessions and it was brilliant!
Why choose Video Arts resources?
No-one else does training videos as well as Video Arts … resources are really well made. They use faces that people recognise which starts you off on the right foot. They also make it very easy to do business … The people I speak to have always been phenomenally good.
