Categories / Sales and negotiation

The sales teams that are staying ahead are those ones that haven’t panicked and reverted to hard selling and heavy discounting. Help to refresh your sales team with our programmes on core sales skills, negotiation and influencing.

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Listening:

  1. Listen The most important communication skill http://www.videoarts.com/product/LISTN/Listen http://www.videoarts.com/images/products/LISTN.jpg
    The aim
    To show that good listeners are people who work easily and effectively with others, whatever their role in the organisation.
    About the programme
    This engaging drama tackles the issue of listening, reinforcing that it is a vital and often neglected part of a manager's, salesperson's and specialist's role. The manager who does not listen cannot mana... (read more)
    GBP499
  2. On the receiving end Making call centres more effective training video http://www.videoarts.com/product/TP6/On-the-receiving-end http://www.videoarts.com/images/products/TP6.jpg
    The aim
    To help call-centre staff answer customer enquiries effectively and professionally.
    About the programme
    Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)
    GBP1,299