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Absence minded Bestseller Digital licence available Managing absenteeism http://www.videoarts.com/product/ABSENT/Absence-minded http://www.videoarts.com/images/products/ABSENT.jpgGBP1,299
The aim
To help managers tackle absenteeism within their teams.About the programme
Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year� . But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just pl... (read more) -
The appraisal interview Digital licence available Lessons for both parties in the appraisal http://www.videoarts.com/product/AINT1/The-appraisal-interview http://www.videoarts.com/images/products/AINT1.jpgGBP1,199
The aim
To ensure that appraiser and appraisee take equal responsibility for getting the most out of their meeting.About the programme
It is essential that the manager conducting an appraisal, and the staff member being appraised, both understand the value and objectives of an appraisal interview for it to be worthwhile. Suitable for a stand-alone appraisal c... (read more) -
Assessment centre interviews Selection interview skills series http://www.videoarts.com/product/SIS8/Assessment-centre-interviews http://www.videoarts.com/images/products/SIS8.jpgGBP399
About the programme
Assessment centres are a powerful way to assess competencies such as problem solving, communication and leadership. Mark leads his panel to assess five applicants. They use two challenge situations to assess key competencies and discuss the performance of each applicant to narrow the field. Key points are provided about the effective use of assessment centre... (read more) -
Behavioural interview triggers Selection interview skills series http://www.videoarts.com/product/SIS9/Behavioural-interview-triggers http://www.videoarts.com/images/products/SIS9.jpgGBP399
About the programme
A wide variety of behavioural and situational interview scenarios are provided to enable viewers to critique each one and discuss the strengths and weaknesses of the interviewers' approach. There are 18 trigger scenarios grouped for ease of use, accompanied by an excellent set of key learning points and observer questions in the workbook. � ... (read more) -
Behavioural interviewing Bestseller Digital licence available Taking the guesswork out of recruitment http://www.videoarts.com/product/INT13/Behavioural-interviewing http://www.videoarts.com/images/products/INT13.jpgTraining and Coaching Today has reviewed this resource. Read the reviewGBP1,299
The aim
To use the concept of 'behavioural interviewing' to predict the future... (read more) -
Body language & rapport in interviewing Selection interview skills series http://www.videoarts.com/product/SIS1/Body-language-&-rapport-in-interviewing http://www.videoarts.com/images/products/SIS1.jpgGBP399
About the programme
The body language and tone of interviewers have a big impact on job applicants. Find out the five best ways to build rapport and ensure you put your applicants at ease. Learn about providing encouragement and explaining positively and how to invite and respond well to questions.Programme includes DVD 10mins Workbook on disc includes: ... (read more) -
Body language at work Digital licence available What the window cleaner saw http://www.videoarts.com/product/BODW1/Body-language-at-work http://www.videoarts.com/images/products/BODW1.jpg
The aim
To help people understand how others think and feel by how they behave.About the programme
The actual words we speak are just one small part of our overall communication to others. Our body language and behaviour convey a huge amount too. This engaging programme, targeted at anyone in a people-facing role, gives a fascinating insight into body language that will... (read more)GBP1,199NOW GBP649 -
Body language at work: core programme Non-verbal communication http://www.videoarts.com/product/BODC1/Body-language-at-work:-core-programme http://www.videoarts.com/images/products/BODC1.jpg
The aim
To understand the importance and meaning of body language in the workplace.About the programme
Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core programme, in this four-part masterclass, uses drama to look at t... (read more)GBP1,199NOW GBP649 -
Cafe interviews - mistakes & success Job interview success series http://www.videoarts.com/product/JISS6/Cafe-interviews---mistakes-&-success http://www.videoarts.com/images/products/JISS6.jpgGBP299
About the programme
Young job seekers will smile at the 12 classic mistakes made by Tasha, Kirra and Charlotte. See how they overcome their lack of experience and turn their interview performances into success by showing enthusiasm and initiative. Part of the Job interview sucess seriesProgramme includes ... (read more) -
Can you spare a moment? Bestseller Digital licence available Counselling skills for managers http://www.videoarts.com/product/INT11/Can-you-spare-a-moment http://www.videoarts.com/images/products/INT11.jpgGBP1,299
The aim
Learn how to deal with staff whose personal problems are affecting their work.About the programme
With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.... (read more) -
Communicating in difficult situations Digital licence available http://www.videoarts.com/product/CDS/Communicating-in-difficult-situations http://www.videoarts.com/images/products/CDS.jpgGBP995
About the programme
This DVD will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.Scripted by a subject expert and... (read more) -
Customer service role plays Job interview success series http://www.videoarts.com/product/JISS8/Customer-service-role-plays http://www.videoarts.com/images/products/JISS8.jpgGBP299
About the programme
Tasha, Dustin, Charlotte and Sally are put to the test when they are each confronted by an unexpected role play scenario as part of their interview. Learn how to do well even in challenging situations, and even if you have never before been to an interview. Sally's coaching session gives excellent advice for first time interviewees. Part of the Job intervi... (read more) -
The dreaded appraisal Bestseller Digital licence available Both sides of the appraisal interview http://www.videoarts.com/product/INT7/The-dreaded-appraisal http://www.videoarts.com/images/products/INT7.jpgGBP1,299
The aim
To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.About the programme
This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. ... (read more) -
Empowering appraisal The complete appraisals package http://www.videoarts.com/product/EMPOWERAP/Empowering-appraisal http://www.videoarts.com/images/products/EMPOWERAP.jpg
The aim
To teach the skills required to start, run, or improve a company appraisal system.About the programme
The annual appraisal (or annual review) is an opportunity for managers to assess their team's performance and tackle areas that need improvement in the year ahead. This comprehensive appraisal package contains everything you need to start, run... (read more)GBP1,199NOW GBP649 -
Essentials of interviewing Just-in-time reminders for managers http://www.videoarts.com/product/ESSINT/Essentials-of-interviewing http://www.videoarts.com/images/products/ESSINT.jpgImagine you or your employees have already taken a training course (instructor-led or an interactive self-study course) but then you need to refresh yourself on key lessons when you're about to put those skills into practice. That's the purpose of The Essentials: Just-in-time reminders for managers. They provide all the information you need, with short video reminders to reinforce... (read more)GBP999
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Essentials of managing performance http://www.videoarts.com/product/ESSMP/Essentials-of-managing-performance http://www.videoarts.com/images/products/ESSMP.jpgGBP999
About the programme
Imagine you or your employees have already taken a training course (instructor-led or an interactive self-study course) but then you need to refresh yourself on key lessons when you're about to put those skills into practice. That's the purpose of The Essentials: Just-in-time reminders for managers.They provide all the information you need, with... (read more) -
Feedback for performance Digital licence available Giving and receiving information http://www.videoarts.com/product/FEEDP1/Feedback-for-performance http://www.videoarts.com/images/products/FEEDP1.jpgGBP1,199
The aim
To use praise and constructive criticism to achieve better performance.About the programme
Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition for what they are doing well and guidance when they could be doing better. The main programme and course guide give clear examples and guidelines on how to give fe... (read more) -
Generational diversity http://www.videoarts.com/product/GENDIV/Generational-diversity http://www.videoarts.com/images/products/GENDIV.JPGGBP399
About the programme
This programme highlights the key features of different workforce age groups and the resulting issues for managers and those involved in recruiting, developing and retaining staff.This programme will be beneficial across many levels of an organisation, from business owners to trainers to team members working in cross-generational groups.The leader's guide,... (read more) -
Giving feedback Emotional intelligence in action http://www.videoarts.com/product/SNGF/Giving-feedback http://www.videoarts.com/images/products/SNGF.jpgGBP1,199
The aim
To learn a more emotionally competent approach to delivering feedback.About the programme
Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, feed... (read more) -
Giving feedback - advanced solutions Higher performance through open communications http://www.videoarts.com/product/SDFSGFA/Giving-feedback---advanced-solutions http://www.videoarts.com/images/products/SDFSGFA.jpgGBP499
The aim
To equip people with the skills to handle difficult situations when giving feedback.About the programme
Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. However we communicate it, giving feedback constructively is a skill central to the success of any team and... (read more) -
Graduate interviews Job interview success series http://www.videoarts.com/product/JISS11/Graduate-interviews http://www.videoarts.com/images/products/JISS11.jpgGBP299
About the programme
Mat and Anna perform extremely well in their corporate interviews with a panel of two interviewers. It's a close result but what will determine who succeeds in getting the job? Part of the Job interview success series.Programme includes DVD 19 mins PDF workbook on disc Information Se... (read more) -
Group assessment interview Job interview success series http://www.videoarts.com/product/JISS10/Group-assessment-interview http://www.videoarts.com/images/products/JISS10.jpgGBP299
About the programme
Five very different applicants are thrown into a group interview in an assessment centre with on the spot performance challenges. Hear the panel of five assessors compare the performances of Mat, Anna, Sally, Stu and Dustin. Learn more about what to expect and how to present. Part of the Job interview success series.Programme includes... (read more) -
How am I doing? Bestseller Digital licence available The perfect appraisal interview http://www.videoarts.com/product/INT10/How-am-I-doing http://www.videoarts.com/images/products/INT10.jpgTraining video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.GBP1,299
The aim
To show managers how to understand and address the needs of their staff.About the programme
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such in... (read more) -
I'd like a word with you Digital licence available The discipline interview http://www.videoarts.com/product/INT9/Id-like-a-word-with-you http://www.videoarts.com/images/products/INT9.jpgGBP1,299
The aim
To show managers how to maintain the long-term performance of their people by applying necessary discipline.About the programme
This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more) -
It's your choice Digital licence available Selection skills for managers http://www.videoarts.com/product/INT8/Its-your-choice http://www.videoarts.com/images/products/INT8.jpgGBP1,299
The aim
To provide managers with all the necessary skills to conduct an effective recruitment interview.About the programme
A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable... (read more) -
Job interview success - the series http://www.videoarts.com/product/JISS/Job-interview-success---the-series http://www.videoarts.com/images/products/JISS.jpgGBP1,750
About the programme
A practical and comprehensive library resource for schools, institutes, universities and job centres. This dynamic new series uses a variety of case studies and examples, with excellent advice and practical information to help ensure success at a wide range of interviews.A must for everyone wanting to succeed at job interviews, especially young people and th... (read more) -
Job interviews - no surprises Job interview success series http://www.videoarts.com/product/JISS1/Job-interviews---no-surprises http://www.videoarts.com/images/products/JISS1.jpgGBP299
About the programme
Young job seeker with no experience, unemployed or wanting a better job? Find out what to expect like question types, panels, role plays, work tests and even group challenges. Part of the Job interview success series.Programme includes DVD 12 mins PDF workbook on discInformation Seven Dimensions 2008... (read more) -
Leadership in action http://www.videoarts.com/product/LEADACT/Leadership-in-action http://www.videoarts.com/images/products/LEADACT.JPGGBP399
About the programme
This programme investigates leadership traits and explores strategies for enhancing leadership potential. Learners are encouraged to reflect on their own behaviour and to consider personal development pathways. Leadership in action is suitable for decision makers, managers and team leaders and those aspiring to leadership roles.... (read more) -
The Little Big Things with Tom Peters The Little Big Things: the series http://www.videoarts.com/product/LTBIG/The-Little-Big-Things-with-Tom-Peters http://www.videoarts.com/images/products/LTBIG.JPGGBP899
About the programme
This is not your average training film, but then Tom Peters is not your average management expert! This is Tom Peters with his in-your-face, thought provoking, call to arms for all businesses to get back to basics or perish! This is Tom telling stories and reminding managers and employees to get out from behind their desks and stop the status quo. ... (read more) -
The Little Big Things: Leadership http://www.videoarts.com/product/LTBIG2/The-Little-Big-Things:-Leadership http://www.videoarts.com/images/products/LTBIG2.JPGGBP299
About the programme
The Little Big Things: Leadership DVD in the new Tom Peters training program is an invaluable asset for all levels of your management team. Tom attacks the issues of promotions, employee reviews, communication, teamwork, and setting milestones through his insight and candid conversations that are aimed directly at the viewers. Do you w... (read more) -
Love your customers and Love your difficult customers http://www.videoarts.com/product/LYC1/Love-your-customers http://www.videoarts.com/images/products/LYC1.jpgGBP899
The aim
To learn how to deliver outstanding customer service.About the programme
Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.... (read more) -
Managing performance every day Bestseller Digital licence available Beyond the appraisal http://www.videoarts.com/product/MANP1/Managing-performance-every-day http://www.videoarts.com/images/products/MANP1.jpg
The aim
To show managers how to get staff to perform well on a day-by-day basis, not just following an appraisal.About the programme
To many managers, managing performance means holding an annual appraisal and little else. In today's modern and highly pressurised workplace, it is all too easy for a manager to forget that their primary responsibility is to get the best out... (read more)GBP1,199NOW GBP999 -
Managing problem people Six case studies in leadership http://www.videoarts.com/product/MPPQ6/Managing-problem-people http://www.videoarts.com/images/products/MPPQ6.jpg
The aim
To demonstrate to managers how they can change a problem person into a positive performer.About the programme
This comprehensive six-part set of programmes introduces typical problem people and shows inexperienced managers and team leaders how to deal with them to improve performance. It is an amusing and versatile resource, which can be used to complement or inst... (read more)GBP1,299NOW GBP649 -
More than a gut feeling Choosing the best candidate in a selection interview http://www.videoarts.com/product/GUT/More-than-a-gut-feeling http://www.videoarts.com/images/products/GUT.jpg
The aim
To use the concept of 'behavioural interviewing' to predict the future performance of recruitment candidates.About the programme
A candidate who interviews superbly may not live up the interviewer's expectation in terms of actual performance. To help make the selection process more objective, leading industrial psychologist Dr Paul C Green has developed a proven... (read more)GBP1,199NOW GBP649 -
No smoke without fire Handling grievance and discipline http://www.videoarts.com/product/SMOKE1/No-smoke-without-fire http://www.videoarts.com/images/products/SMOKE1.jpgGBP799
The aim
To show managers how to handle grievances and discipline issues.About the programme
This realistic drama is an excellent introduction to grievance handling and discipline, and is ideal for first-line managers and team leaders. It shows what can go wrong when grievances and discipline matters are handled wrongly and why it is vital to distinguish between the two. A... (read more) -
Office interview - confidence & persistence Job interview success series http://www.videoarts.com/product/JISS12/Office-interview---confidence-&-persistence http://www.videoarts.com/images/products/JISS12.jpgGBP299
About the programme
Ben demonstrates the importance of confidence and persistence. After missing the closing date for an office administration job, Ben calls and convinces the manager to interview him. His persistence pays off and he presents extremely well, demonstrating a range of excellent skills. Part of the Job interview success series.Programme includes... (read more) -
Painless performance improvement Simple techniques to help team members improve performance http://www.videoarts.com/product/PPI1/Painless-performance-improvement http://www.videoarts.com/images/products/PPI1.jpgGBP799
The aim
To teach managers how to help team members improve their performance without the drama, pain and conflict often associated with performance issues.About the programme
If you're a manager, dealing with poor performance can be your most dreaded task. Confronting team members about correcting or improving their performance is often intimidating, stressful and filled... (read more) -
Pass it on Bestseller Digital licence available Coaching skills for managers http://www.videoarts.com/product/COACHING1/Pass-it-on http://www.videoarts.com/images/products/COACHING1.jpgGBP1,299
The aim
To give managers the coaching skills they need to guide and encourage their people towards greater performance.About the programme
Effective coaching helps people to progress and contribute more fully to the business objectives and ensures that individuals get the one-to-one guidance they need to perform to the best of their ability. Coaching is vital, but... (read more) -
Performance management: appraisals, objectives and career development http://www.videoarts.com/product/PMGT/Performance-management:-appraisals,-objectives-and-career-development http://www.videoarts.com/images/products/PMGT.jpgGBP995
About the programme
Despite being an essential tool of good management, trainers can struggle to get managers enthused about performance management and appraisal. This DVD will enable any trainer to engage managers and show them the real benefits of effective performance management and appraisal.Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this... (read more) -
Performance review Bestseller Digital licence available A new approach to appraisals http://www.videoarts.com/product/INT12/Performance-review http://www.videoarts.com/images/products/INT12.jpgGBP1,299
The aim
To change the way every person in your organisation approaches appraisals.About the programme
Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new, more positive way. In two distinc... (read more) -
Positive discipline How to resolve tough performance problems http://www.videoarts.com/product/POSDISC/Positive-discipline http://www.videoarts.com/images/products/POSDISC.jpgGBP999
The aim
To teach managers the five-step process for conducting an employee performance improvement discussion.About the programme
Positive Performance Coaching is achievable when supervisors and managers have the right training and this practical programme teaches a simple, yet highly effective, five-step process for correcting negative performance. 1) Ide... (read more) -
Positive mindset for interviews Job interview success series http://www.videoarts.com/product/JISS2/Positive-mindset-for-interviews http://www.videoarts.com/images/products/JISS2.jpgGBP299
About the programme
Learn some strategies for developing a positive attitude for interviews. Use positive scripts to build confidence and overcome anxiety. See the benefit of coaching and find out how dressing for success and using positive body language will always give you an edge. Part of the Job interview success series.Programme includes DVD 12 m... (read more) -
Question types in interviews Selection interview skills series http://www.videoarts.com/product/SIS2/Question-types-in-interviews http://www.videoarts.com/images/products/SIS2.jpgGBP399
About the programme
Questions can be powerful when used appropriately. Find out about the use of open and closed questions and learn how to use situational, behavioural interviewing and probing questions. Find out which questions are problematic and should be avoided.Programme includes DVD 12mins Workbook on disc includes: Key learning points... (read more) -
Reference check Selection interview skills series http://www.videoarts.com/product/SIS12/Reference-check http://www.videoarts.com/images/products/SIS12.jpgGBP399
About the programme
Handled well, reference checks can save employers from costly hiring mistakes and shed light on how best to manage potential employees. Avoid common mistakes when contacting referees by learning the key requirements for a good quality reference check. This program provides an excellent checklist for reference checks. Prog... (read more) -
Right first time A guide to recruitment skills http://www.videoarts.com/product/RIGHTFT/Right-first-time http://www.videoarts.com/images/products/RIGHTFT.jpg
The aim
To offer a step-by-step approach to recruiting.About the programme
Most organisations put great effort into recruiting and selecting the right person for the right job. But despite the endeavours, recruiting can sometimes feel like a lottery! This two-part programme, which features both drama-based and documentary material, offers a clearly-struc... (read more)GBP1,199NOW GBP649 -
Role plays & work tests Selection interview skills series http://www.videoarts.com/product/SIS10/Role-plays-&-work-tests http://www.videoarts.com/images/products/SIS10.jpgGBP399
About the programme
Role plays and work tests can be very effective in choosing the right applicant. Find out about work tests and how to use role plays successfully. Natalie manages a call centre and is recruiting new staff. She uses role play scenarios to compare the four applicants and provides a useful review of how each applicant performed.Programme includes... (read more) -
Selection interview skill - the series http://www.videoarts.com/product/SISS/Selection-interview-skill---the-series http://www.videoarts.com/images/products/JISS10.jpgGBP1,299
About the programme
A practical series of programs for anyone involved in interviewing. A wide range of case studies will provide useful examples for evaluation, discussion and exploration of key skills. Ideal for managers, team leaders, consultants and trainers.Programmes included in the series: ... (read more) -
Selection interviewing skills http://www.videoarts.com/product/SIK/Selection-interviewing-skills http://www.videoarts.com/images/products/SIK.jpgGBP995
About the programme
This DVD will equip anyone involved with selection interviewing to prepare for, conduct and assess interviews professionally and incisively, ensuring that the right candidate is selected and avoiding the high costs associated with poor selection.Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovative training DVD is com... (read more) -
Show enthusiasm & confidence Job interview success series http://www.videoarts.com/product/JISS4/Show-enthusiasm-&-confidence http://www.videoarts.com/images/products/JISS4.jpgGBP299
About the programme
There are lots of ways you can show your enthusiasm and confidence even walking in off the street, or lacking experience. Be proactive, know about the business, show interest, provide examples and remember to ask great questions. Part of the Job interview success series Programme... (read more) -
Skills for answering questions Job interview success series http://www.videoarts.com/product/JISS3/Skills-for-answering-questions http://www.videoarts.com/images/products/JISS3.jpgAbout the progamme Job interviews are based on a wide range of questions. Learn how to give winning responses and create an opportunity to weave in your strengths and sell yourself. Hear some good answers to difficult questions, including behavioural based scenario questions. Part of the Job interview success series... (read more)GBP299
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Success at every level Job interview success series http://www.videoarts.com/product/JISS13/Success-at-every-level http://www.videoarts.com/images/products/JISS13.jpgGBP299
About the programme
Three experienced applicants apply for different jobs in the same company - all being interviewed by one HR manager, and all doing very well. Erin goes for a reception job, Sofia is interviewed for a Property Manager's job and Simon wants the job of Senior Sales Agent. Part of the Job interview success series... (read more) -
This is going to hurt me more than it hurts you The bad news interview http://www.videoarts.com/product/INT6/This-is-going-to-hurt-me-more-than-it-hurts-you http://www.videoarts.com/images/products/INT6.jpg
The aim
To learn a confident and proactive approach to bad news interviews.About the programme
Without exception, every manager dreads the situation arising where he or she has to give employees bad news, because telling someone something that will disappoint, anger or upset them is never easy. There is no magic formula to a painless meeting: bad news is bad... (read more)GBP1,199NOW GBP649 -
Whale done! The power of positive relationships http://www.videoarts.com/product/WHALE/Whale-done! http://www.videoarts.com/images/products/WHALE.jpgGBP750
The aim
To show how a technique used by the whale trainers of SeaWorld can increase employees’ effectiveness at work.About the programme
This training experience consists of two programmes: Whale done! and Whale done! in action. Whale done! addresses the question, "Why does this approach work?".... (read more) -
When can you start? The complete recruitment process http://www.videoarts.com/product/INT5/When-can-you-start http://www.videoarts.com/images/products/INT5.jpg
The aim
To enable interviewers to follow a logical route towards making a good recruitment decision.About the programme
This humorous drama, using real-life scenarios, shows a logical sequence of events for getting the right person for the job, which begins long before the interview process. The first step is investigating what the job entails and the skills... (read more)GBP1,199NOW GBP649