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  1. An inside job Digital licence available Meeting internal customer needs http://www.videoarts.com/product/JOB1/An-inside-job http://www.videoarts.com/images/products/JOB1.jpg
    The aim
    To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.
    About the programme
    Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)
    GBP1,299 NOW GBP649
  2. Boomerang The Reciprocity Urge http://www.videoarts.com/product/SDBOOM/Boomerang http://www.videoarts.com/images/products/SDBOOM.jpg
    The aim
    To learn how to use the ‘reciprocity urge’ to create happy customers and cooperative teams.
    About the programme
    How can we defuse a difficult customer’s anger and turn their attitude around? What will make others listen to us? How can we positively influence members of our team? The answer to these questions lies in understanding the reciproc... (read more)
    GBP449
  3. Call to order Digital licence available Converting telephone enquiries into sales http://www.videoarts.com/product/TP5/Call-to-order http://www.videoarts.com/images/products/TP5.jpg
    The aim
    To teach staff how to make a sale over the telephone by remembering a few simple steps.
    About the programme
    A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)
    GBP1,199 NOW GBP649
  4. The case of the vanishing customers Digital licence available Coping with customer conflict http://www.videoarts.com/product/BEH5/The-case-of-the-vanishing-customers http://www.videoarts.com/images/products/BEH5.jpg
    The aim
    To help people realise that they can choose which emotions they want to show.
    About the programme
    This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Ente... (read more)
    GBP1,199
  5. Complaints and quality management Digital licence available Quality through customer service http://www.videoarts.com/product/BEH7/Complaints-and-quality-management http://www.videoarts.com/images/products/BEH7.jpg
    The aim
    To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
    About the programme
    This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)
    GBP1,199 NOW GBP649

  6. The complete Hell series Meeting icebreakers http://www.videoarts.com/product/HELLALL/The-complete-Hell-series http://www.videoarts.com/images/products/HELLALL.jpg
    About the programme
    This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The complete Hell! Series Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees... (read more)
    GBP699
  7. The complete Howlers series Meeting icebreakers http://www.videoarts.com/product/HOWLALL/The-complete-Howlers-series http://www.videoarts.com/images/products/HOWLALL.jpg
    This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers ... (read more)
    GBP699
  8. Crossing the finishing line Lance Armstrong http://www.videoarts.com/product/LANCE3/Crossing-the-finishing-line http://www.videoarts.com/images/products/LANCE3.jpg
    The aim
    To learn to set and achieve all your goals.
    About the programme
    The story of Lance Armstrong's recovery from cancer and subsequent multiple victories in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challen... (read more)
    GBP399
  9. The customer is always Dwight Digital licence available Achieving 100% quality first time. http://www.videoarts.com/product/QC1/The-customer-is-always-Dwight http://www.videoarts.com/images/products/QC1.jpg
    The aim
    An introduction to process management.
    About the programme
    Every organisation has processes; a series of operations changing one thing (a product or service) into another. In order to achieve 100 per cent quality every time, everyone in the process needs to treat the next person in the line as an internal customer. They should then discover their inte... (read more)
    GBP899
  10. Customer service skills in your organisation http://www.videoarts.com/product/CSSO/Customer-service-skills-in-your-organisation http://www.videoarts.com/images/products/CSSO.jpg
    About the programme
    Every employee is required to interact with a customer at some point in their career, often on a daily basis. This DVD is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner. Scripted by a subject expert and con... (read more)
    GBP995

  11. Customer talks back It's service as it really is http://www.videoarts.com/product/TPCTB/Customer-talks-back http://www.videoarts.com/images/products/TPCTB.jpg
    The aim
    To reinforce the fundamental importance of customer service.
    About the programme
    This engaging programme is designed to motivate your team to rethink the simple needs of customers and apply the relevant skills to meet those needs. Members of the public are filmed talking about customer service, giving a profound insight into exactly what real customers expect from... (read more)
    GBP799
  12. Damage control Difficult people and situations http://www.videoarts.com/product/DIFF3/Damage-control http://www.videoarts.com/images/products/DIFF3.jpg
    About the programme
    An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills. Version 1: Drama only - 7 minutes. Version 2: With 20 Key Learning Points - 7 minutes Part 1: The Pro... (read more)
    GBP399
  13. Demanding customers Bestseller Digital licence available Customer care made PERFECT http://www.videoarts.com/product/CRIP5/Demanding-customers http://www.videoarts.com/images/products/CRIP5.jpg
    The aim
    Learn how to satisfy even the most demanding customers.
    About the programme
    This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This... (read more)
    GBP1,299
  14. The difficult guest Say 'welcome' to the difficult customer http://www.videoarts.com/product/DIFFG1/The-difficult-guest http://www.videoarts.com/images/products/DIFFG1.jpg
    The aim
    To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests.
    About the programme
    This insightful drama, the sequel to the worldwide bestseller The Guest, helps the viewer to look at each customer as if they were a guest in their home. It introduces three characters: a distracted guest, who... (read more)
    GBP899
  15. FISH! Bestseller Digital licence available Put energy, passion and a positive attitude in the workplace http://www.videoarts.com/product/FISH/FISH! http://www.videoarts.com/images/products/FISH.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)
    GBP799

  16. FISH! Culture Essential conversations that transform your organisation http://www.videoarts.com/product/FISHCULT2/FISH!-Culture http://www.videoarts.com/images/products/FISHCULT2.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)
    GBP1,299
  17. FISH! Sticks Digital licence available Keep your place buzzing with energy! http://www.videoarts.com/product/FISH2/FISH!-Sticks http://www.videoarts.com/images/products/FISH2.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)
    GBP799
  18. FISH! Tales: building trust Digital licence available Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH4/FISH!-Tales:-building-trust http://www.videoarts.com/images/products/FISH4.jpg
     Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories.... (read more)
    GBP499
  19. FISH! Tales: peak experience Digital licence available Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH7/FISH!-Tales:-peak-experience http://www.videoarts.com/images/products/FISH7.jpg
    The aim
    To show how any organisation can adopt the FISH! Philosophy successfully.
    About the programme
    s FISH! tales show how organisations that seem to have little in common with the Pike Place Fish Market are creating more energy, joy and effectiveness through the FISH! Philosophy. These short, inspiring films answer the question, "Wha... (read more)
    GBP499
  20. FISH! Tales: vital signs Digital licence available Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH6/FISH!-Tales:-vital-signs http://www.videoarts.com/images/products/FISH6.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)
    GBP499

  21. From 'no' to 'yes' Digital licence available The constructive route to agreement http://www.videoarts.com/product/MBM4/From-no-to-yes http://www.videoarts.com/images/products/MBM4.jpg
    The aim
    To give managers the skills of persuasion, vital for running meetings or trying to influence others.
    About the programme
    Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a structured approach that accounts for everybody's needs. By listening... (read more)
    GBP799
  22. The geese experience Digital licence available Winning as a team http://www.videoarts.com/product/GEESE1/The-geese-experience http://www.videoarts.com/images/products/GEESE1.jpg
    The aim
    To help you develop commitment to peak performance, both within individuals and throughout teams.
    About the programme
    In just 3 minutes this stimulating programme will teach individuals in your organisation the five key lessons about being a team player and winning as a team. Its dramatic footage of geese, flying in formation, provides an insight into how to e... (read more)
    GBP449
  23. Giraffe How do you put a giraffe into a refrigerator? http://www.videoarts.com/product/GIRAFFE/Giraffe http://www.videoarts.com/images/products/GIRAFFE.jpg
    The aim
    To encourage everyone to look at challenges from a new perspective.
    About the programme
    If meetings and training sessions are an essential part of your organisation, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quirky 10 minute programme is the way to achieve it. It will challenge any audience to think r... (read more)
    GBP499
  24. Give 'em the pickle Your business is not what you sell, it's who you serve http://www.videoarts.com/product/GPICKLE/Give-em-the-pickle http://www.videoarts.com/images/products/GPICKLE.jpg
    The aim
    To show the keys for providing total customer satisfaction.
    About the programme
    This engaging programme is hosted by Bob Farrell, perhaps one of the most impassioned and motivational speakers on customer service today. He shows how ‘pickles’ are those special or extra things you do to make people happy – like walking the customer to the item the... (read more)
    GBP799
  25. The Guest Treat your customer like a guest in your home! http://www.videoarts.com/product/GUEST2E/The-Guest http://www.videoarts.com/images/products/GUEST2E.jpg
    The aim
    To show you how to treat your customer like you would a guest in your home.
    About the programme
    The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organisation may be, great service usually comes down to one employee, serving one guest, one day at a time. This hilariou... (read more)
    GBP899

  26. How to connect in business in 90 seconds or less http://www.videoarts.com/product/HTCB/How-to-connect-in-business http://www.videoarts.com/images/products/HTCB.jpg
    The aim
    To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers.
    About the programme
    In less than two minutes, customers make a snap decision about the employee in front of them. In business as well as life, the failure to build trust and rapport can be insurmountable, while th... (read more)
    GBP699
  27. How to connect in healthcare in 90 seconds or less http://www.videoarts.com/product/HTCHC/How-to-connect-in-healthcare http://www.videoarts.com/images/products/HTCHC.jpg
    The aim
    To improve patient satisfaction and productivity.
    About the programme
    In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motivation... (read more)
    GBP699
  28. How to lose customers without really trying Keeping the customer satisfied http://www.videoarts.com/product/BEH4/How-to-lose-customers-without-really-trying http://www.videoarts.com/images/products/BEH4.jpg
    The aim
    To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
    About the programme
    Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressive... (read more)
    GBP1,299 NOW GBP649
  29. If looks could kill Bestseller Digital licence available The power of behaviour http://www.videoarts.com/product/BEH10/If-looks-could-kill http://www.videoarts.com/images/products/BEH10.jpg
    The aim
    To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.
    About the programme
    How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a customer is driven to distraction by the careless b... (read more)
    GBP1,299
  30. In the customer's shoes Improve the quality of your customer service http://www.videoarts.com/product/SHOE1/In-the-customers-shoes http://www.videoarts.com/images/products/SHOE1.jpg
    The aim
    To ensure all staff deliver great customer service by changing their attitude.
    About the programme
    Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through this process unless they have the right attitude. This drama presents realistic scenes in a shop, an airline call centre, a bank, a... (read more)
    GBP1,199

  31. Inside information Bestseller Digital licence available A silo-buster's guide to internal customer service http://www.videoarts.com/product/INSIDE1/Inside-information http://www.videoarts.com/images/products/INSIDE1.jpg
    Training and Coaching Today has reviewed this resource. Read the review
    The aim
    To show people how to develop more effective working relationships with... (read more)
    GBP1,299
  32. Is 'good' enough? An eye-opening opener for your next team meeting http://www.videoarts.com/product/IGE1/Is-good-enough http://www.videoarts.com/images/products/IGE1.jpg
    The aim
    To show that “good enough” is not an acceptable approach.About the programme The concept of "good enough" is at the heart of all mediocrity. It can be a creeping influence in the workplace as well. Software programmes are released with known defects, food produc... (read more)
    GBP299
  33. It's personal for the customer and for you Rick Stein on customer service http://www.videoarts.com/product/IPCY/Its-personal-for-the-customer-and-for-you http://www.videoarts.com/images/products/IPCY.jpg
    The aim
    To encourage front-line staff to behave in ways that will help them provide a high level of service to customers.
    About the programme
    A focus on customer care will pervade everything that a successful organisation does. But however supportive and positive the culture, in the end it's down to the individual relationships that staff have with each of their customers.... (read more)
    GBP1,199
  34. It's show time Creating customer experiences http://www.videoarts.com/product/SHOTIME/Its-show-time http://www.videoarts.com/images/products/SHOTIME.jpg
    The aim
    To show how to achieve excellence in customer and employee satisfaction day-in and day-out, 365 days a year.
    About the programme
    This inspirational programme, based on a real-life case study, looks at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognised as a leader in service. Valuable for all le... (read more)
    GBP899
  35. The Journey Preparing for change http://www.videoarts.com/product/JOURNEY/The-Journey http://www.videoarts.com/images/products/JOURNEY.jpg
    The aim
    To show the value of embracing and preparing for change.
    About the programme
    In this thought-provoking meeting starter or ender on change, the legendary Indian-Pacific train journey illustrates that although we are limited to seeing only a small distance in front of us, which is constantly changing, we need to have made a plan to get to where we are going even t... (read more)
    GBP499

  36. Keeping customers cool Understanding the customer's problem http://www.videoarts.com/product/KEEP/Keeping-customers-cool http://www.videoarts.com/images/products/KEEP.jpg
    The aim
    To resolve customer complaints and achieve positive outcomes by understanding why customers have problems.
    About the programme
    This insightful programme, ideal for all front-line staff, provides practical, focused training in handling customer complaints. It highlights that staff behaviour is the key to stopping a difficult situation turning into an explosive one. I... (read more)
    GBP1,199 NOW GBP649
  37. The kingdom was lost Digital licence available When it's a team effort, we're all responsible for quality http://www.videoarts.com/product/KING/The-kingdom-was-lost http://www.videoarts.com/images/products/KING.jpg
    The aim
    To make everyone aware they must assume responsibility for accuracy and attention to detail.
    About the programme
    Fail to communicate the tiniest detail clearly and any project can turn into a disaster on a grand scale. In this insightful programme, which sets the scene for a whole range of training sessions, a realistically portrayed sequence of events illustrates h... (read more)
    GBP1,199 NOW GBP649
  38. Leading with persuasion The process of effective persuasion http://www.videoarts.com/product/LWP1/Leading-with-persuasion http://www.videoarts.com/images/products/LWP1.jpg
    The aim
    To learn how to use the power of positive persuasion.
    About the programme
    Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion. This insight... (read more)
    GBP695
  39. The Little Big Things with Tom Peters The Little Big Things: the series http://www.videoarts.com/product/LTBIG/The-Little-Big-Things-with-Tom-Peters http://www.videoarts.com/images/products/LTBIG.JPG
    About the programme
    This is not your average training film, but then Tom Peters is not your average management expert! This is Tom Peters with his in-your-face, thought provoking, call to arms for all businesses to “get back to basics” or perish! This is Tom telling stories and reminding managers and employees to get out from behind their desks and stop the status quo. ... (read more)
    GBP899
  40. The Little Big Things: Service http://www.videoarts.com/product/LTBIG3/The-Little-Big-Things:-Service http://www.videoarts.com/images/products/LTBIG3.JPG
    About the programme
    The Little Big Things: Service DVD in the new Tom Peters training programme will help you and your teams organisationally attack, dismantle, and rebuild how you view the service you provide to your customers. How? Through Tom's decades of experience with companies in all industries! Do you know that even your landscape company thinks about h... (read more)
    GBP299

  41. Love your customers and Love your difficult customers http://www.videoarts.com/product/LYC1/Love-your-customers http://www.videoarts.com/images/products/LYC1.jpg
    The aim
    To learn how to deliver outstanding customer service.
    About the programme
    Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.... (read more)
    GBP899
  42. The Muppet meetings: management themes and corporate satire library Meeting icebreakers http://www.videoarts.com/product/MMFMAN/The-Muppet-meetings:-management-themes-and-corporate-satire-library http://www.videoarts.com/images/products/MMFMAN.jpg
    About the programme
    The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. The Muppet Meetings: Management themes and corporate satire library Includes the Half minute manager, Great moments in business history and Think big... (read more)
    GBP499
  43. The Muppet meetings: sales and customer service library Meeting icebreakers http://www.videoarts.com/product/MMFSALE/The-Muppet-meetings:-sales-and-customer-service-library http://www.videoarts.com/images/products/MMFSALE.jpg
    About the programme
    The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to four minutes.The Muppet Meetings: Sales and the customer service library Includes the award winning Sell, S... (read more)
    GBP499
  44. The Muppets: the complete set Meeting icebreakers http://www.videoarts.com/product/MMFALL/The-Muppets:-the-complete-set http://www.videoarts.com/images/products/MMFALL.jpg
    About the programme
    The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppets Meeting: The complete set The ultimate collection containing all 42 clips. The DVD is chapterised int... (read more)
    GBP999
  45. No complaints? Digital licence available Complaints and the customer http://www.videoarts.com/product/BEH6/No-complaints http://www.videoarts.com/images/products/BEH6.jpg
    The aim
    To show people how to handle complaints well and help prevent them from recurring in the future.
    About the programme
    Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with five disti... (read more)
    GBP1,299 NOW GBP649

  46. On the receiving end Digital licence available Making call centres more effective http://www.videoarts.com/product/TP6/On-the-receiving-end http://www.videoarts.com/images/products/TP6.jpg
    The aim
    To help call-centre staff answer customer enquiries effectively and professionally.
    About the programme
    Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)
    GBP1,299
  47. Passion for service excellence Workplace excellence series http://www.videoarts.com/product/WE5/Passion-for-service-excellence http://www.videoarts.com/images/products/WE5.jpg
    About the programme
    Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence. See the difference when people want to provide exceptional service: Be passionate about your work... (read more)
    GBP399
  48. Patient diversity Beyond the vital signs http://www.videoarts.com/product/PATIENTD/Patient-diversity http://www.videoarts.com/images/products/PATIENTD.jpg
    The aim
    To help healthcare workers learn about and understand their patient population, and provide better care.
    About the programme
    Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. Today's healthcare worker must be equipped... (read more)
    GBP699
  49. People Digital licence available Developing Relationships http://www.videoarts.com/product/AKP1/People http://www.videoarts.com/images/products/AKP1.jpg
    The aim
    To encourage mutual respect within the workplace.
    About the programme
    This is a visually engaging four-minute launching point to any session on leadership, management training, interviewing, performance appraisals, supervisory training. The programme was originally inspired seven years ago by a mere three lines from a poem, and was more recently... (read more)
    GBP399
  50. Perspective: a different view Lance Armstrong http://www.videoarts.com/product/LANCE2/Perspective:-a-different-view http://www.videoarts.com/images/products/LANCE2.jpg
    The aim
    To give organisations a new perspective when goal-setting and handling change.
    About the programme
    Lance Armstrong has a unique view on success and achievement. He is a five-time Tour de France winner and a cancer survivor. In this meeting opener, you can learn about the valu... (read more)
    GBP399

  51. Persuade, influence and negotiate http://www.videoarts.com/product/PIN/Persuade,-influence-and-negotiate http://www.videoarts.com/images/products/PIN.JPG
    About this programmeThis DVD covers persuading, influencing and negotiating skills comprehensively enough to be used on training courses covering just one of these core skills, or on a more general communication skills course. It will equip any employee with the skills needed to get the best possible result out of any situation, and can be applied inside and outside of the workplace.... (read more)
    GBP995
  52. Re-imagine customer service and talent The Container Store case study http://www.videoarts.com/product/STORE1/Re-imagine-customer-service-and-talent http://www.videoarts.com/images/products/STORE1.jpg
    The aim
    To show how to hire, train and retain the best people.
    About the programme
    Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this informative programme, which uses a real-life case study, business expert Tom Peters describes a com... (read more)
    GBP499
  53. Re-imagine the customer experience Jordan's Furniture case-study http://www.videoarts.com/product/JORDAN1/Re-imagine-the-customer-experience http://www.videoarts.com/images/products/JORDAN1.jpg
    The aim
    To show how to make your customer's next experience a memorable one.
    About the programme
    Tom Peters has been a passionate advocate of great customer service for over three decades. But as he proves in this fast-paced and entertaining programme, being great at customer service is no longer good enough. You need to give the customer a great experience. ... (read more)
    GBP399
  54. Smile The SMILE! model - customer service from the inside-out http://www.videoarts.com/product/SMILE/Smile http://www.videoarts.com/images/products/SMILE.jpg
    The aim
    To make everybody smile!
    About the programme
    This motivational programme is for people and organisations who want to deliver great customer service - and have a great time doing it. It follows Reggie Wilson who drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actually... (read more)
    GBP699
  55. The spirit of the dolphin Learning team lessons directly from the wild http://www.videoarts.com/product/DOLPHIN/The-spirit-of-the-dolphin http://www.videoarts.com/images/products/DOLPHIN.jpg
    The aim
    To adopt the spirit of the dolphin to improve your work and home life.
    About the programme
    The word ‘spirit’ conjures up many images... think of it as a fundamental emotional and activating principle that determines a person’s character. Then you'll understand The Spirit of the Dolphin. The dolphin is an animal of grace and joy. Its c... (read more)
    GBP449

  56. Stuck on quality Digital licence available Empowering staff http://www.videoarts.com/product/QC2/Stuck-on-quality http://www.videoarts.com/images/products/QC2.jpg
    The aim
    To create an atmosphere in which everyone can make decisions that will benefit the customer.
    About the programme
    In this humorous drama, a company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use their own discretion when making d... (read more)
    GBP1,199 NOW GBP649
  57. Telephone behaviour Bestseller Digital licence available The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour http://www.videoarts.com/images/products/BEH9.jpg
    The aim
    To give all staff members the skills to use the telephone effectively in a business context.
    About the programme
    The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. This engaging, amus... (read more)
    GBP1,299
  58. Through the customer's eyes Digital licence available Improving retail sales skills http://www.videoarts.com/product/BEH8/Through-the-customers-eyes http://www.videoarts.com/images/products/BEH8.jpg
    The aim
    To show sales staff what effect their behaviour can have on customers.
    About the programme
    The prequel to this programme, If looks could kill, demonstrated how thoughtless behaviour can create a dissatisfied customer. This sequel shows that how we believe we are behaving is not necessarily how the customer sees it. In this amusing stor... (read more)
    GBP1,199 NOW GBP649
  59. Time - the next dimension of quality Spend less time doing unnecessary tasks http://www.videoarts.com/product/TNEXT/Time---the-next-dimension-of-quality http://www.videoarts.com/images/products/TNEXT.jpg
    The aim
    To make everyone aware that it is not worth spending time on anything that has no value to the customer.
    About the programme
    Spend less time doing unnecessary tasks; deliver your product or service faster and to a high quality and you'll achieve higher levels of customer satisfaction. It means analysing your processes and identifying which steps add v... (read more)
    GBP999
  60. Top performer A bold approach to Sales and Service http://www.videoarts.com/product/TPERFORM/Top-performer http://www.videoarts.com/images/products/TPERFORM.jpg
    The aim
    To show you what a top street performer can teach you about businessAbout this programme In this fast-paced programme, footage of top street performers provides a powerful visual that will help you see immediate new possibilities for the way you engage clients and customers. Based on the best-selling book Top Performer, which introduced a Language of Energy... (read more)
    GBP499

  61. Turning work assignments into WOW projects Memorial Hospital case study http://www.videoarts.com/product/WOW1/Turning-work-assignments-into-WOW-projects http://www.videoarts.com/images/products/WOW1.jpg
    The aim
    To show how to breathe life and new ideas into your next project.
    About the programme
    Does every new project you face seem dull? Do you want to breathe new life and new ideas into your next assignment? Do you want to tap the creativity and ideas of ALL your people? If you do, then this programme is for you! Tom Peters inspirational programme shows you how to fost... (read more)
    GBP499
  62. What's your pickle? Connect with your customers http://www.videoarts.com/product/WPICKLE/Whats-your-pickle http://www.videoarts.com/images/products/WPICKLE.jpg
    The aim
    To give your customers what they want and keep them satisfied and loyal.
    About the programme
    Bob Farrell is back and he's more entertaining than ever. He hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers! "If you look and you listen, your customers will... (read more)
    GBP899
  63. Who sold you this, then? Bestseller Digital licence available Effective after-sales service http://www.videoarts.com/product/MIP5/Who-sold-you-this,-then http://www.videoarts.com/images/products/MIP5.jpg
    The aim
    To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.
    About the programme
    Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business - the products he services, his customer, th... (read more)
    GBP1,299
  64. Winning http://www.videoarts.com/product/WIN1/Winning http://www.videoarts.com/images/products/WIN1.jpg
    If you are looking for a motivational meeting film, then this programme is it! Using high-energy music and film footage from challenging sporting events, Winning will kick-start and motivate every employee to new levels of success. Any sport is a great metaphor for success. In Winning, you will see racing, cycling, high jumping, and mount... (read more)
    GBP499
  65. Workplace excellence - the series http://www.videoarts.com/product/WE/Workplace-excellence---the-series http://www.videoarts.com/images/products/Workplace_series_ptroduct_image.jpg
    About the programme
    This outstanding series created by psychologist Eve Ash, of documentary case study programs was filmed in best practice organisations - an online recruitment business, a travel business, an Australian city government and a school.Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these... (read more)
    GBP1,599

  66. The Yes! Project 50 secrets from the science of persuasion http://www.videoarts.com/product/YES/The-Yes!-Project http://www.videoarts.com/images/products/YES.jpg
    Training Zone has reviewed this resource. Read the review
    The aim
    To help people become more persuasive and enjoy greater business success.... (read more)
    GBP999