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  1. An inside job Meeting internal customer needs training video http://www.videoarts.com/product/JOB1/An-inside-job http://www.videoarts.com/images/products/JOB1.jpg
    The aim
    To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.
    About the programme
    Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)
    GBP1,299 NOW GBP649
  2. Call to order Converting telephone enquiries into sales training video http://www.videoarts.com/product/TP5/Call-to-order http://www.videoarts.com/images/products/TP5.jpg
    The aim
    To teach staff how to make a sale over the telephone by remembering a few simple steps.
    About the programme
    A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)
    GBP1,199 NOW GBP649
  3. The case of the vanishing customers Coping with customer conflict http://www.videoarts.com/product/BEH5/The-case-of-the-vanishing-customers http://www.videoarts.com/images/products/BEH5.jpg
    The aim
    To help people realise that they can choose which emotions they want to show.
    About the programme
    This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Ente... (read more)
    GBP1,199
  4. Complaints and quality management Quality through customer service training video http://www.videoarts.com/product/BEH7/Complaints-and-quality-management http://www.videoarts.com/images/products/BEH7.jpg
    The aim
    To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
    About the programme
    This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)
    GBP1,199 NOW GBP649
  5. The complete Hell series Meeting icebreakers http://www.videoarts.com/product/HELLALL/The-complete-Hell-series http://www.videoarts.com/images/products/HELLALL.jpg
    About the programme
    This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The complete Hell! Series Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees... (read more)
    GBP699

  6. The complete Howlers series Meeting icebreakers http://www.videoarts.com/product/HOWLALL/The-complete-Howlers-series http://www.videoarts.com/images/products/HOWLALL.jpg
    This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The complete howlers series Body language howlers Interpersonal howlers Listening howlers Meeting howlers Office howlers ... (read more)
    GBP699
  7. Crossing the finishing line Lance Armstrong http://www.videoarts.com/product/LANCE3/Crossing-the-finishing-line http://www.videoarts.com/images/products/LANCE3.jpg
    The aim
    To learn to set and achieve all your goals.
    About the programme
    The story of Lance Armstrong's recovery from cancer and subsequent multiple victories in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challen... (read more)
    GBP399
  8. The customer is always Dwight Achieving 100% quality first time. http://www.videoarts.com/product/QC1/The-customer-is-always-Dwight http://www.videoarts.com/images/products/QC1.jpg
    The aim
    An introduction to process management.
    About the programme
    Every organisation has processes; a series of operations changing one thing (a product or service) into another. In order to achieve 100 per cent quality every time, everyone in the process needs to treat the next person in the line as an internal customer. They should then discover their... (read more)
    GBP899
  9. Customer service skills in your organisation http://www.videoarts.com/product/CSSO/Customer-service-skills-in-your-organisation http://www.videoarts.com/images/products/CSSO.jpg
    About the programme
    Every employee is required to interact with a customer at some point in their career, often on a daily basis. This programme is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner. Scripted by a subject expert a... (read more)
    GBP995
  10. Customer talks back It's service as it really is http://www.videoarts.com/product/TPCTB/Customer-talks-back http://www.videoarts.com/images/products/TPCTB.jpg
    The aim
    To reinforce the fundamental importance of customer service.
    About the programme
    This engaging programme is designed to motivate your team to rethink the simple needs of customers and apply the relevant skills to meet those needs. Members of the public are filmed talking about customer service, giving a profound insight into exactly what real customers expect from... (read more)
    GBP499

  11. Demanding customers Bestseller video Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers http://www.videoarts.com/images/products/CRIP5.jpg
    The aim
    of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)
    GBP1,299
  12. The difficult guest Say 'welcome' to the difficult customer http://www.videoarts.com/product/DIFFG1/The-difficult-guest http://www.videoarts.com/images/products/DIFFG1.jpg
    The aim
    To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests.
    About the programme
    This insightful drama, the sequel to the worldwide bestseller The Guest, helps the viewer to look at each customer as if they were a guest in their home. It introduces three characters: a distracted guest, w... (read more)
    GBP899
  13. FISH! Bestseller video Put energy, passion and a positive attitude in the workplace: video course http://www.videoarts.com/product/FISH/FISH! http://www.videoarts.com/images/products/FISH.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)
    GBP799
  14. FISH! Culture Essential conversations that transform your organisation http://www.videoarts.com/product/FISHCULT2/FISH!-Culture http://www.videoarts.com/images/products/FISHCULT2.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)
    GBP1,299
  15. FISH! Sticks Keep your place buzzing with energy! http://www.videoarts.com/product/FISH2/FISH!-Sticks http://www.videoarts.com/images/products/FISH2.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)
    GBP799

  16. FISH! Tales: building trust Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH4/FISH!-Tales:-building-trust http://www.videoarts.com/images/products/FISH4.jpg
    � Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories.... (read more)
    GBP499
  17. FISH! Tales: peak experience Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH7/FISH!-Tales:-peak-experience http://www.videoarts.com/images/products/FISH7.jpg
    The aim
    To show how any organisation can adopt the FISH! Philosophy successfully.
    About the programme
    s FISH! tales show how organisations that seem to have little in common with the Pike Place Fish Market are creating more energy, joy and effectiveness through the FISH! Philosophy. These short, inspiring films answer the question, "What c... (read more)
    GBP499
  18. FISH! Tales: vital signs Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH6/FISH!-Tales:-vital-signs http://www.videoarts.com/images/products/FISH6.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)
    GBP499
  19. The geese experience Winning as a team http://www.videoarts.com/product/GEESE1/The-geese-experience http://www.videoarts.com/images/products/GEESE1.jpg
    The aim
    To help you develop commitment to peak performance, both within individuals and throughout teams.
    About the programme
    In just 3 minutes this stimulating programme will teach individuals in your organisation the five key lessons about being a team player and winning as a team. Its dramatic footage of geese, flying in formation, provides an insight into how to e... (read more)
    GBP449
  20. Giraffe How do you put a giraffe into a refrigerator? http://www.videoarts.com/product/GIRAFFE/Giraffe http://www.videoarts.com/images/products/GIRAFFE.jpg
    The aim
    To encourage everyone to look at challenges from a new perspective.
    About the programme
    If meetings and training sessions are an essential part of your organisation, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quirky 10 minute programme is the way to achieve it. It will challenge any audience to think r... (read more)
    GBP499

  21. Give 'em the pickle Your business is not what you sell, it's who you serve http://www.videoarts.com/product/GPICKLE/Give-em-the-pickle http://www.videoarts.com/images/products/GPICKLE.jpg
    The aim
    To show the keys for providing total customer satisfaction.
    About the programme
    This engaging programme is hosted by Bob Farrell, perhaps one of the most impassioned and motivational speakers on customer service today. He shows how ‘pickles’ are those special or extra things you do to make people happy – like walking the customer to the item they're... (read more)
    GBP799
  22. The Guest Treat your customer like a guest in your home! http://www.videoarts.com/product/GUEST2E/The-Guest http://www.videoarts.com/images/products/GUEST2E.jpg
    The aim
    To show you how to treat your customer like you would a guest in your home.
    About the programme
    The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organisation may be, great service usually comes down to one employee, serving one guest, one day at a time. This hilariou... (read more)
    GBP899
  23. How to connect in business in 90 seconds or less http://www.videoarts.com/product/HTCB/How-to-connect-in-business http://www.videoarts.com/images/products/HTCB.jpg
    The aim
    To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers.
    About the programme
    In less than two minutes, customers make a snap decision about the employee in front of them. In business as well as life, the failure to build trust and rapport can be insurmountable, while... (read more)
    GBP699
  24. How to connect in healthcare in 90 seconds or less http://www.videoarts.com/product/HTCHC/How-to-connect-in-healthcare http://www.videoarts.com/images/products/HTCHC.jpg
    The aim
    To improve patient satisfaction and productivity.
    About the programme
    In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motiva... (read more)
    GBP699
  25. How to lose customers without really trying Keeping the customer satisfied http://www.videoarts.com/product/BEH4/How-to-lose-customers-without-really-trying http://www.videoarts.com/images/products/BEH4.jpg
    The aim
    To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
    About the programme
    Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressi... (read more)
    GBP1,299 NOW GBP649

  26. If looks could kill Bestseller video The power of behaviour training video http://www.videoarts.com/product/BEH10/If-looks-could-kill http://www.videoarts.com/images/products/BEH10.jpg
    The aim
    of the customer service video To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.Help you deal with customers How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a custom... (read more)
    GBP1,299
  27. In the customer's shoes Improve the quality of your customer service http://www.videoarts.com/product/SHOE1/In-the-customers-shoes http://www.videoarts.com/images/products/SHOE1.jpg
    The aim
    To ensure all staff deliver great customer service by changing their attitude.
    About the programme
    Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through this process unless they have the right attitude. This drama presents realistic scenes in a shop, an airline call centre, a bank,... (read more)
    GBP1,199
  28. Inside information Bestseller video A silo-buster's guide to internal customer service training video http://www.videoarts.com/product/INSIDE1/Inside-information http://www.videoarts.com/images/products/INSIDE1.jpg
    Training and Coaching Today has reviewed this resource. Read the review
    The aim
    of the customer service video To show people how to develop more... (read more)
    GBP1,299
  29. Is 'good' enough? An eye-opening opener for your next team meeting http://www.videoarts.com/product/IGE1/Is-good-enough http://www.videoarts.com/images/products/IGE1.jpg
    The aim
    To show that “good enough” is not an acceptable approach.About the programme The concept of "good enough" is at the heart of all mediocrity. It can be a creeping influence in the workplace as well. Software programmes are released with known defects, food produc... (read more)
    GBP299
  30. It's a way not a day: bringing your values to life http://www.videoarts.com/product/WAYDAY/Its-a-way-not-a-day:-bringing-your-values-to-life http://www.videoarts.com/images/products/WAYDAY.JPG
    About the programme
    Effective organisations don’t just put their values into a document, they put their values into action.In this new programme, you’ll learn how one organisation anchors its values into the hearts and minds of its employees — resulting in 98% customer satisfaction and 97% employee retention. The key is three simple strategies that will help you bring your... (read more)
    GBP599

  31. It's personal for the customer and for you Rick Stein on customer service http://www.videoarts.com/product/IPCY/Its-personal-for-the-customer-and-for-you http://www.videoarts.com/images/products/IPCY.jpg
    The aim
    To encourage front-line staff to behave in ways that will help them provide a high level of service to customers.
    About the programme
    A focus on customer care will pervade everything that a successful organisation does. But however supportive and positive the culture, in the end it's down to the individual relationships that staff have with each of their customer... (read more)
    GBP1,199
  32. The Journey Preparing for change http://www.videoarts.com/product/JOURNEY/The-Journey http://www.videoarts.com/images/products/JOURNEY.jpg
    The aim
    To show the value of embracing and preparing for change.
    About the programme
    In this thought-provoking meeting starter or ender on change, the legendary Indian-Pacific train journey illustrates that although we are limited to seeing only a small distance in front of us, which is constantly changing, we need to have made a plan to get to where we are going even t... (read more)
    GBP499
  33. Keeping customers cool Understanding the customer's problem http://www.videoarts.com/product/KEEP/Keeping-customers-cool http://www.videoarts.com/images/products/KEEP.jpg
    The aim
    To resolve customer complaints and achieve positive outcomes by understanding why customers have problems.
    About the programme
    This insightful programme, ideal for all front-line staff, provides practical, focused training in handling customer complaints. It highlights that staff behaviour is the key to stopping a difficult situation turning into an explosive one. I... (read more)
    GBP1,199 NOW GBP649
  34. The kingdom was lost When it's a team effort, we're all responsible for quality http://www.videoarts.com/product/KING/The-kingdom-was-lost http://www.videoarts.com/images/products/KING.jpg
    The aim
    To make everyone aware they must assume responsibility for accuracy and attention to detail.
    About the programme
    Fail to communicate the tiniest detail clearly and any project can turn into a disaster on a grand scale. In this insightful programme, which sets the scene for a whole range of training sessions, a realistically portrayed sequence of events illustrates h... (read more)
    GBP1,199 NOW GBP649
  35. The Little Big Things with Tom Peters The Little Big Things: the series http://www.videoarts.com/product/LTBIG/The-Little-Big-Things-with-Tom-Peters http://www.videoarts.com/images/products/LTBIG.JPG
    About the programme
    This is not your average training film, but then Tom Peters is not your average management expert! This is Tom Peters with his in-your-face, thought provoking, call to arms for all businesses to “get back to basics” or perish! This is Tom telling stories and reminding managers and employees to get out from behind their desks and stop the status quo. ... (read more)
    GBP899

  36. Love your customers and Love your difficult customers http://www.videoarts.com/product/LYC1/Love-your-customers http://www.videoarts.com/images/products/LYC1.jpg
    The aim
    To learn how to deliver outstanding customer service.
    About the programme
    Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.... (read more)
    GBP899
  37. The Muppet meetings: management themes and corporate satire library Meeting icebreakers http://www.videoarts.com/product/MMFMAN/The-Muppet-meetings:-management-themes-and-corporate-satire-library http://www.videoarts.com/images/products/MMFMAN.jpg
    About the programme
    The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. The Muppet Meetings: Management themes and corporate satire library Includes the Half minute manager, Great moments in business history and Think big... (read more)
    GBP499
  38. The Muppet meetings: sales and customer service library Meeting icebreakers http://www.videoarts.com/product/MMFSALE/The-Muppet-meetings:-sales-and-customer-service-library http://www.videoarts.com/images/products/MMFSALE.jpg
    About the programme
    The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to� four minutes.The Muppet Meetings: Sales and the customer service library Includes the award winning Sell, Sell,... (read more)
    GBP499
  39. The Muppets: the complete set Meeting icebreakers http://www.videoarts.com/product/MMFALL/The-Muppets:-the-complete-set http://www.videoarts.com/images/products/MMFALL.jpg
    About the programme
    The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppets Meeting: The complete set The ultimate collection containing all 42 clips. The DVD is chapterised int... (read more)
    GBP999
  40. No complaints? Complaints and the customer training video http://www.videoarts.com/product/BEH6/No-complaints http://www.videoarts.com/images/products/BEH6.jpg
    The aim
    To show people how to handle complaints well and help prevent them from recurring in the future.
    About the programme
    Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with five disti... (read more)
    GBP1,299 NOW GBP649

  41. On the receiving end Making call centres more effective training video http://www.videoarts.com/product/TP6/On-the-receiving-end http://www.videoarts.com/images/products/TP6.jpg
    The aim
    To help call-centre staff answer customer enquiries effectively and professionally.
    About the programme
    Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)
    GBP1,299
  42. Patient diversity Beyond the vital signs http://www.videoarts.com/product/PATIENTD/Patient-diversity http://www.videoarts.com/images/products/PATIENTD.jpg
    The aim
    To help healthcare workers learn about and understand their patient population, and provide better care.
    About the programme
    Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. Today's healthcare worker must be equipped... (read more)
    GBP699
  43. People Developing Relationships http://www.videoarts.com/product/AKP1/People http://www.videoarts.com/images/products/AKP1.jpg
    The aim
    To encourage mutual respect within the workplace.
    About the programme
    This is a visually engaging four-minute launching point to any session on leadership, management training, interviewing, performance appraisals, supervisory training. The programme was originally inspired seven years ago by a mere three lines from a poem, and was more recently... (read more)
    GBP399
  44. Perspective: a different view Lance Armstrong http://www.videoarts.com/product/LANCE2/Perspective:-a-different-view http://www.videoarts.com/images/products/LANCE2.jpg
    The aim
    To give organisations a new perspective when goal-setting and handling change.
    About the programme
    Lance Armstrong has a unique view on success and achievement. He is a five-time Tour de France winner and a cancer survivor. In this meeting opener, you can learn about the valu... (read more)
    GBP399
  45. Remember me? http://www.videoarts.com/product/REME/Remember-me http://www.videoarts.com/images/products/REME.jpg
    The aim
    Learn key customer service skills necessary to retain customers.
    About the programme
    There is no doubt about it. Good customer service is as good as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me. Updated and expanded, this 3rd edition of Reme... (read more)
    GBP799

  46. Smile The SMILE! model training video http://www.videoarts.com/product/SMILE/Smile http://www.videoarts.com/images/products/SMILE.jpg
    The aim
    To make everybody smile!
    About the programme
    This motivational programme is for people and organisations who want to deliver great customer service - and have a great time doing it. It follows Reggie Wilson who drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actual... (read more)
    GBP699
  47. The spirit of the dolphin Learning team lessons directly from the wild video http://www.videoarts.com/product/DOLPHIN/The-spirit-of-the-dolphin http://www.videoarts.com/images/products/DOLPHIN.jpg
    The aim
    To adopt the spirit of the dolphin to improve your work and home life.
    About the programme
    The word ‘spirit’ conjures up many images... think of it as a fundamental emotional and activating principle that determines a person’s character. Then you'll understand The Spirit of the Dolphin. The dolphin is an animal of grace and joy. Its c... (read more)
    GBP449
  48. Stuck on quality Empowering staff training video http://www.videoarts.com/product/QC2/Stuck-on-quality http://www.videoarts.com/images/products/QC2.jpg
    Learning objectives To create an atmosphere in which everyone can make decisions that will benefit the customer.Empowering for performance In this humorous drama, a company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use thei... (read more)
    GBP1,199 NOW GBP649
  49. Telephone behaviour Bestseller video The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour http://www.videoarts.com/images/products/BEH9.jpg
    Learning objective To give all staff members the skills to use the telephone effectively in a business context.Effective telephone communication The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills ha... (read more)
    GBP1,299
  50. Through the customer's eyes Improving retail sales skills http://www.videoarts.com/product/BEH8/Through-the-customers-eyes http://www.videoarts.com/images/products/BEH8.jpg
    Learning objectives To show sales staff what effect their behaviour can have on customers.Retail sales skills The prequel to this programme, If looks could kill, demonstrated how thoughtless behaviour can create a dissatisfied customer. This sequel shows that how we believe we are behaving is not necessarily how the customer sees it. In... (read more)
    GBP1,199 NOW GBP649

  51. Time - the next dimension of quality Spend less time doing unnecessary tasks http://www.videoarts.com/product/TNEXT/Time---the-next-dimension-of-quality http://www.videoarts.com/images/products/TNEXT.jpg
    The aim
    To make everyone aware that it is not worth spending time on anything that has no value to the customer.
    About the programme
    Spend less time doing unnecessary tasks; deliver your product or service faster and to a high quality and you'll achieve higher levels of customer satisfaction. It means analysing your processes and identifying which steps a... (read more)
    GBP999
  52. Top performer A bold approach to Sales and Service http://www.videoarts.com/product/TPERFORM/Top-performer http://www.videoarts.com/images/products/TPERFORM.jpg
    The aim
    To show you what a top street performer can teach you about businessAbout this programme In this fast-paced programme, footage of top street performers provides a powerful visual that will help you see immediate new possibilities for the way you engage clients and customers. Based on the best-selling book Top Performer, which introduced a Language of Energy... (read more)
    GBP499
  53. What's your pickle? Connect with your customers http://www.videoarts.com/product/WPICKLE/Whats-your-pickle http://www.videoarts.com/images/products/WPICKLE.jpg
    The aim
    To give your customers what they want and keep them satisfied and loyal.
    About the programme
    Bob Farrell is back and he's more entertaining than ever. He hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers! "If you look and you listen, your customers will tell you wha... (read more)
    GBP899
  54. Who sold you this then? Bestseller video Effective after-sales service training video http://www.videoarts.com/product/MIP5/Who-sold-you-this-then http://www.videoarts.com/images/products/MIP5.jpg
    Learning objectives To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.The effective after-sales service video Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business -... (read more)
    GBP1,299
  55. Winning http://www.videoarts.com/product/WIN1/Winning http://www.videoarts.com/images/products/WIN1.jpg
    About the programme
    If you are looking for a motivational meeting film, then this programme is it! Using high-energy music and film footage from challenging sporting events, Winning will kick-start and motivate every employee to new levels of success. Any sport is a great metaphor for success. In Winning, you will see racing, cycling, high jumping, and... (read more)
    GBP499

  56. Workplace excellence - the series http://www.videoarts.com/product/WE/Workplace-excellence---the-series http://www.videoarts.com/images/products/Workplace_series_ptroduct_image.jpg
    The Workplace Excellence video seriesThis outstanding series created by psychologist Eve Ash, of documentary case study programs was filmed in best practice organisations - an online recruitment business, a travel business, an Australian city government and a school.Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfac... (read more)
    GBP1,599