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Managing conflict:

  1. The case of the vanishing customers Coping with customer conflict http://www.videoarts.com/product/BEH5/The-case-of-the-vanishing-customers http://www.videoarts.com/images/products/BEH5.jpg
    The aim
    To help people realise that they can choose which emotions they want to show.
    About the programme
    This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Ente... (read more)
    GBP1,199