Categories / Customer service and quality
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Internal customer service:
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An inside job Meeting internal customer needs training video http://www.videoarts.com/product/JOB1/An-inside-job http://www.videoarts.com/images/products/JOB1.jpg
The aim
To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.About the programme
Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)GBP1,299NOW GBP649 -
Give 'em the pickle Your business is not what you sell, it's who you serve http://www.videoarts.com/product/GPICKLE/Give-em-the-pickle http://www.videoarts.com/images/products/GPICKLE.jpgGBP799
The aim
To show the keys for providing total customer satisfaction.About the programme
This engaging programme is hosted by Bob Farrell, perhaps one of the most impassioned and motivational speakers on customer service today. He shows how ‘pickles’ are those special or extra things you do to make people happy – like walking the customer to the item they're... (read more) -
Inside information Bestseller video A silo-buster's guide to internal customer service training video http://www.videoarts.com/product/INSIDE1/Inside-information http://www.videoarts.com/images/products/INSIDE1.jpgTraining and Coaching Today has reviewed this resource. Read the reviewGBP1,299
The aim
of the customer service video To show people how to develop more... (read more) -
It's a way not a day: bringing your values to life http://www.videoarts.com/product/WAYDAY/Its-a-way-not-a-day:-bringing-your-values-to-life http://www.videoarts.com/images/products/WAYDAY.JPGGBP599
About the programme
Effective organisations don’t just put their values into a document, they put their values into action.In this new programme, you’ll learn how one organisation anchors its values into the hearts and minds of its employees — resulting in 98% customer satisfaction and 97% employee retention. The key is three simple strategies that will help you bring your... (read more)
