Categories / Customer service and quality

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Healthcare:

  1. How to connect in healthcare in 90 seconds or less http://www.videoarts.com/product/HTCHC/How-to-connect-in-healthcare http://www.videoarts.com/images/products/HTCHC.jpg
    The aim
    To improve patient satisfaction and productivity.
    About the programme
    In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motiva... (read more)
    GBP699
  2. Patient diversity Beyond the vital signs http://www.videoarts.com/product/PATIENTD/Patient-diversity http://www.videoarts.com/images/products/PATIENTD.jpg
    The aim
    To help healthcare workers learn about and understand their patient population, and provide better care.
    About the programme
    Spend the afternoon in almost any hospital and you'll discover the challenges of providing - and receiving - medical care in this increasingly diverse era. Today's healthcare worker must be equipped... (read more)
    GBP699