Categories / Customer service and quality

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Face-to-face customer service:

  1. Demanding customers Bestseller video Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers http://www.videoarts.com/images/products/CRIP5.jpg
    The aim
    of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)
    GBP1,299
  2. How to lose customers without really trying Keeping the customer satisfied http://www.videoarts.com/product/BEH4/How-to-lose-customers-without-really-trying http://www.videoarts.com/images/products/BEH4.jpg
    The aim
    To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
    About the programme
    Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressi... (read more)
    GBP1,299 NOW GBP649
  3. If looks could kill Bestseller video The power of behaviour training video http://www.videoarts.com/product/BEH10/If-looks-could-kill http://www.videoarts.com/images/products/BEH10.jpg
    The aim
    of the customer service video To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.Help you deal with customers How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a custom... (read more)
    GBP1,299
  4. In the customer's shoes Improve the quality of your customer service http://www.videoarts.com/product/SHOE1/In-the-customers-shoes http://www.videoarts.com/images/products/SHOE1.jpg
    The aim
    To ensure all staff deliver great customer service by changing their attitude.
    About the programme
    Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through this process unless they have the right attitude. This drama presents realistic scenes in a shop, an airline call centre, a bank,... (read more)
    GBP1,199
  5. Through the customer's eyes Improving retail sales skills http://www.videoarts.com/product/BEH8/Through-the-customers-eyes http://www.videoarts.com/images/products/BEH8.jpg
    Learning objectives To show sales staff what effect their behaviour can have on customers.Retail sales skills The prequel to this programme, If looks could kill, demonstrated how thoughtless behaviour can create a dissatisfied customer. This sequel shows that how we believe we are behaving is not necessarily how the customer sees it. In... (read more)
    GBP1,199 NOW GBP649