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Customer service:

  1. The case of the vanishing customers Coping with customer conflict http://www.videoarts.com/product/BEH5/The-case-of-the-vanishing-customers http://www.videoarts.com/images/products/BEH5.jpg
    The aim
    To help people realise that they can choose which emotions they want to show.
    About the programme
    This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Ente... (read more)
    GBP1,199
  2. Customer service skills in your organisation http://www.videoarts.com/product/CSSO/Customer-service-skills-in-your-organisation http://www.videoarts.com/images/products/CSSO.jpg
    About the programme
    Every employee is required to interact with a customer at some point in their career, often on a daily basis. This programme is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner. Scripted by a subject expert a... (read more)
    GBP995
  3. Customer talks back It's service as it really is http://www.videoarts.com/product/TPCTB/Customer-talks-back http://www.videoarts.com/images/products/TPCTB.jpg
    The aim
    To reinforce the fundamental importance of customer service.
    About the programme
    This engaging programme is designed to motivate your team to rethink the simple needs of customers and apply the relevant skills to meet those needs. Members of the public are filmed talking about customer service, giving a profound insight into exactly what real customers expect from... (read more)
    GBP499
  4. The difficult guest Say 'welcome' to the difficult customer http://www.videoarts.com/product/DIFFG1/The-difficult-guest http://www.videoarts.com/images/products/DIFFG1.jpg
    The aim
    To achieve customer satisfaction by recognising, understanding and caring for difficult customers like they were guests.
    About the programme
    This insightful drama, the sequel to the worldwide bestseller The Guest, helps the viewer to look at each customer as if they were a guest in their home. It introduces three characters: a distracted guest, w... (read more)
    GBP899
  5. FISH! Bestseller video Put energy, passion and a positive attitude in the workplace: video course http://www.videoarts.com/product/FISH/FISH! http://www.videoarts.com/images/products/FISH.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)
    GBP799

  6. FISH! Culture Essential conversations that transform your organisation http://www.videoarts.com/product/FISHCULT2/FISH!-Culture http://www.videoarts.com/images/products/FISHCULT2.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)
    GBP1,299
  7. FISH! Sticks Keep your place buzzing with energy! http://www.videoarts.com/product/FISH2/FISH!-Sticks http://www.videoarts.com/images/products/FISH2.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)
    GBP799
  8. FISH! Tales: building trust Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH4/FISH!-Tales:-building-trust http://www.videoarts.com/images/products/FISH4.jpg
    � Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories.... (read more)
    GBP499
  9. FISH! Tales: peak experience Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH7/FISH!-Tales:-peak-experience http://www.videoarts.com/images/products/FISH7.jpg
    The aim
    To show how any organisation can adopt the FISH! Philosophy successfully.
    About the programme
    s FISH! tales show how organisations that seem to have little in common with the Pike Place Fish Market are creating more energy, joy and effectiveness through the FISH! Philosophy. These short, inspiring films answer the question, "What c... (read more)
    GBP499
  10. FISH! Tales: vital signs Bite-size stories. Unlimited possibilities. http://www.videoarts.com/product/FISH6/FISH!-Tales:-vital-signs http://www.videoarts.com/images/products/FISH6.jpg
    Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)
    GBP499

  11. Give 'em the pickle Your business is not what you sell, it's who you serve http://www.videoarts.com/product/GPICKLE/Give-em-the-pickle http://www.videoarts.com/images/products/GPICKLE.jpg
    The aim
    To show the keys for providing total customer satisfaction.
    About the programme
    This engaging programme is hosted by Bob Farrell, perhaps one of the most impassioned and motivational speakers on customer service today. He shows how ‘pickles’ are those special or extra things you do to make people happy – like walking the customer to the item they're... (read more)
    GBP799
  12. The Guest Treat your customer like a guest in your home! http://www.videoarts.com/product/GUEST2E/The-Guest http://www.videoarts.com/images/products/GUEST2E.jpg
    The aim
    To show you how to treat your customer like you would a guest in your home.
    About the programme
    The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organisation may be, great service usually comes down to one employee, serving one guest, one day at a time. This hilariou... (read more)
    GBP899
  13. It's personal for the customer and for you Rick Stein on customer service http://www.videoarts.com/product/IPCY/Its-personal-for-the-customer-and-for-you http://www.videoarts.com/images/products/IPCY.jpg
    The aim
    To encourage front-line staff to behave in ways that will help them provide a high level of service to customers.
    About the programme
    A focus on customer care will pervade everything that a successful organisation does. But however supportive and positive the culture, in the end it's down to the individual relationships that staff have with each of their customer... (read more)
    GBP1,199
  14. The Little Big Things with Tom Peters The Little Big Things: the series http://www.videoarts.com/product/LTBIG/The-Little-Big-Things-with-Tom-Peters http://www.videoarts.com/images/products/LTBIG.JPG
    About the programme
    This is not your average training film, but then Tom Peters is not your average management expert! This is Tom Peters with his in-your-face, thought provoking, call to arms for all businesses to “get back to basics” or perish! This is Tom telling stories and reminding managers and employees to get out from behind their desks and stop the status quo. ... (read more)
    GBP899
  15. Love your customers and Love your difficult customers http://www.videoarts.com/product/LYC1/Love-your-customers http://www.videoarts.com/images/products/LYC1.jpg
    The aim
    To learn how to deliver outstanding customer service.
    About the programme
    Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.... (read more)
    GBP899

  16. Remember me? http://www.videoarts.com/product/REME/Remember-me http://www.videoarts.com/images/products/REME.jpg
    The aim
    Learn key customer service skills necessary to retain customers.
    About the programme
    There is no doubt about it. Good customer service is as good as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me. Updated and expanded, this 3rd edition of Reme... (read more)
    GBP799
  17. Smile The SMILE! model training video http://www.videoarts.com/product/SMILE/Smile http://www.videoarts.com/images/products/SMILE.jpg
    The aim
    To make everybody smile!
    About the programme
    This motivational programme is for people and organisations who want to deliver great customer service - and have a great time doing it. It follows Reggie Wilson who drives a bus. It's a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actual... (read more)
    GBP699
  18. Top performer A bold approach to Sales and Service http://www.videoarts.com/product/TPERFORM/Top-performer http://www.videoarts.com/images/products/TPERFORM.jpg
    The aim
    To show you what a top street performer can teach you about businessAbout this programme In this fast-paced programme, footage of top street performers provides a powerful visual that will help you see immediate new possibilities for the way you engage clients and customers. Based on the best-selling book Top Performer, which introduced a Language of Energy... (read more)
    GBP499
  19. Workplace excellence - the series http://www.videoarts.com/product/WE/Workplace-excellence---the-series http://www.videoarts.com/images/products/Workplace_series_ptroduct_image.jpg
    The Workplace Excellence video seriesThis outstanding series created by psychologist Eve Ash, of documentary case study programs was filmed in best practice organisations - an online recruitment business, a travel business, an Australian city government and a school.Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfac... (read more)
    GBP1,599