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  1. Complaints and quality management Quality through customer service training video http://www.videoarts.com/product/BEH7/Complaints-and-quality-management http://www.videoarts.com/images/products/BEH7.jpg
    The aim
    To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
    About the programme
    This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)
    GBP1,199 NOW GBP649
  2. The customer is always Dwight Achieving 100% quality first time. http://www.videoarts.com/product/QC1/The-customer-is-always-Dwight http://www.videoarts.com/images/products/QC1.jpg
    The aim
    An introduction to process management.
    About the programme
    Every organisation has processes; a series of operations changing one thing (a product or service) into another. In order to achieve 100 per cent quality every time, everyone in the process needs to treat the next person in the line as an internal customer. They should then discover their... (read more)
    GBP899
  3. Give 'em the pickle Your business is not what you sell, it's who you serve http://www.videoarts.com/product/GPICKLE/Give-em-the-pickle http://www.videoarts.com/images/products/GPICKLE.jpg
    The aim
    To show the keys for providing total customer satisfaction.
    About the programme
    This engaging programme is hosted by Bob Farrell, perhaps one of the most impassioned and motivational speakers on customer service today. He shows how ‘pickles’ are those special or extra things you do to make people happy – like walking the customer to the item they're... (read more)
    GBP799
  4. Is 'good' enough? An eye-opening opener for your next team meeting http://www.videoarts.com/product/IGE1/Is-good-enough http://www.videoarts.com/images/products/IGE1.jpg
    The aim
    To show that “good enough” is not an acceptable approach.About the programme The concept of "good enough" is at the heart of all mediocrity. It can be a creeping influence in the workplace as well. Software programmes are released with known defects, food produc... (read more)
    GBP299
  5. Keeping customers cool Understanding the customer's problem http://www.videoarts.com/product/KEEP/Keeping-customers-cool http://www.videoarts.com/images/products/KEEP.jpg
    The aim
    To resolve customer complaints and achieve positive outcomes by understanding why customers have problems.
    About the programme
    This insightful programme, ideal for all front-line staff, provides practical, focused training in handling customer complaints. It highlights that staff behaviour is the key to stopping a difficult situation turning into an explosive one. I... (read more)
    GBP1,199 NOW GBP649

  6. The kingdom was lost When it's a team effort, we're all responsible for quality http://www.videoarts.com/product/KING/The-kingdom-was-lost http://www.videoarts.com/images/products/KING.jpg
    The aim
    To make everyone aware they must assume responsibility for accuracy and attention to detail.
    About the programme
    Fail to communicate the tiniest detail clearly and any project can turn into a disaster on a grand scale. In this insightful programme, which sets the scene for a whole range of training sessions, a realistically portrayed sequence of events illustrates h... (read more)
    GBP1,199 NOW GBP649
  7. Stuck on quality Empowering staff training video http://www.videoarts.com/product/QC2/Stuck-on-quality http://www.videoarts.com/images/products/QC2.jpg
    Learning objectives To create an atmosphere in which everyone can make decisions that will benefit the customer.Empowering for performance In this humorous drama, a company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use thei... (read more)
    GBP1,199 NOW GBP649
  8. Time - the next dimension of quality Spend less time doing unnecessary tasks http://www.videoarts.com/product/TNEXT/Time---the-next-dimension-of-quality http://www.videoarts.com/images/products/TNEXT.jpg
    The aim
    To make everyone aware that it is not worth spending time on anything that has no value to the customer.
    About the programme
    Spend less time doing unnecessary tasks; deliver your product or service faster and to a high quality and you'll achieve higher levels of customer satisfaction. It means analysing your processes and identifying which steps a... (read more)
    GBP999
  9. What's your pickle? Connect with your customers http://www.videoarts.com/product/WPICKLE/Whats-your-pickle http://www.videoarts.com/images/products/WPICKLE.jpg
    The aim
    To give your customers what they want and keep them satisfied and loyal.
    About the programme
    Bob Farrell is back and he's more entertaining than ever. He hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers! "If you look and you listen, your customers will tell you wha... (read more)
    GBP899