Categories / Communication

The aim

To integrate all individuals into a team by promoting collective understanding.

About the programme

This British version of a world bestseller (based on Rosabeth Moss Kanter's acclaimed work) is an entertaining parable about being different; about being an 'O' among a group of 'X's. It is targeted at groups featuring minorities of all types, in areas such as rac... (read more)

The aim

Avoid unnecessary and costly mistakes by overcoming the fear of speaking out.

About the programme

Travel the road to Abilene and you'll arrive at a place where deeply held, logical values fall victim to group dynamics. It's a bumpy ride culminating in meaningless outcomes and blame, but you can skip the trip if you know how to re... (read more)

The aim

To help managers tackle absenteeism within their teams.

About the programme

Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year� . But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just pl... (read more)

The aim

To encourage people to achieve results through co-operation and influencing people.

About the programme

No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. This engaging drama sets out the process for working towards a win-win result, concentrating on is... (read more)

The aim

To ensure that appraiser and appraisee take equal responsibility for getting the most out of their meeting.

About the programme

It is essential that the manager conducting an appraisal, and the staff member being appraised, both understand the value and objectives of an appraisal interview for it to be worthwhile. Suitable for a stand-alone appraisal c... (read more)

The aim

To illustrate the key principles of selling using real-life examples.

About the programme

The Apprentice: the training series is a three-part series of programmes based on BBC's The Apprentice, which offers an entertaining way to develop skills in sales, negotiation, teamwork, team leadership and project management that individuals remember... (read more)

HR Magazine has reviewed this resource. Read the review

The aim

To show staff what true assertive behaviour is, and how and when to use it.... (read more)

The aim

To provide individuals with the right frame of mind for generating new and workable ideas.

About the programme

This complementary programme to Mark Brown's Ideas into action focuses on the idea-generating phase of the creative-thinking process. Versatile, inspiring and highly watchable, it mixes animation with live action to highlight the largel... (read more)

The aim

To help people understand how others think and feel by how they behave.

About the programme

The actual words we speak are just one small part of our overall communication to others. Our body language and behaviour convey a huge amount too. This engaging programme, targeted at anyone in a people-facing role, gives a fascinating insight into body language that will... (read more)

The aim

To understand the importance and meaning of body language in the workplace.

About the programme

Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core programme, in this four-part masterclass, uses drama to look at t... (read more)

The aim

To learn how to use the ‘reciprocity urge’ to create happy customers and cooperative teams.

About the programme

How can we defuse a difficult customer’s anger and turn their attitude around? What will make others listen to us? How can we positively influence members of our team? The answer to these questions lies in understanding the reciproc... (read more)

The aim

To understand emotional intelligence and to explore how emotions operate within the work place.

About the programme

The link between emotional intelligence and job performance is undeniable. The challenge is teaching people how to take action and learn this fluid skill. Emotional intelligence skills are best learned by seeing them in action in real life, not by a lec... (read more)

The aim

Learn how to deal with staff whose personal problems are affecting their work.

About the programme

With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.... (read more)

The aim

To remind us that we can choose to see brighter possibilities, both for ourselves and our organisations.

About the programme

Do you have a vision for your organisation? More importantly, do you have one for yourself? One that gets you excited every morning and keeps you open to possibilities? Too often we get caught up with a limited view of the world, which directs... (read more)

About the programme

This DVD will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.Scripted by a subject expert and... (read more)

About the programme

This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The complete Hell! Series Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees... (read more)

The aim

To enable anyone to make effective business presentations.

About the programme

As this total training kit confirms, it's often not just what you say, it's also the way that you say it. Most people have to make presentations at work and many get nervous at the prospect of having to 'perform'. This is a comprehensive, self-contained and flexible training resource on... (read more)

The aim

To learn to set and achieve all your goals.

About the programme

The story of Lance Armstrong's recovery from cancer and subsequent multiple victories in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challen... (read more)

The aim

To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.

About the programme

This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. ... (read more)

The aim

To help your organisation get the most from using email.

About the programme

To use email effectively you need both to manage your inbox efficiently, and also to apply the principles of good communication. This informative programme will help you use email productively and will encourage everyone to realise the enormous potential benefits of the medium for themselve... (read more)

The aim

To help people understand that creativity is not about being artistic, but about having the right attitude.

About the programme

Many people don’t know how to think creatively because they don’t believe they are artistic or imaginative. This challenging programme, however, teaches a surprising truth about creativity - that it's not a magical, mysterious o... (read more)

The aim

To use praise and constructive criticism to achieve better performance.

About the programme

Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition for what they are doing well and guidance when they could be doing better. The main programme and course guide give clear examples and guidelines on how to give fe... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

The aim

To give managers the skills of persuasion, vital for running meetings or trying to influence others.

About the programme

Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a structured approach that accounts for everybody's needs. By listening... (read more)

The aim

To help you develop commitment to peak performance, both within individuals and throughout teams.

About the programme

In just 3 minutes this stimulating programme will teach individuals in your organisation the five key lessons about being a team player and winning as a team. Its dramatic footage of geese, flying in formation, provides an insight into how to e... (read more)

The aim

To encourage everyone to look at challenges from a new perspective.

About the programme

If meetings and training sessions are an essential part of your organisation, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quirky 10 minute programme is the way to achieve it. It will challenge any audience to think r... (read more)

The aim

To learn a more emotionally competent approach to delivering feedback.

About the programme

Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, feed... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, meetings w... (read more)

The aim

To give people the skills to communicate effectively with colleagues and customers.

About the programme

Good communication is a two-way process - you need to put yourself in the other person's shoes, and they need to put themselves in yours! This programme contains practical lessons on to how to achieve this, using the example of two people who work alongside ea... (read more)

The aim

To enable people to turn good ideas into effective action.

About the programme

The green stage of Mark Brown's creative-thinking process enables people to translate ideas into action and make things happen. Using a ‘four-box model’, it introduces a framework for empowerment - this enables people to take the initiative and motivates them to be responsib... (read more)

Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.

The aim

To show managers how to understand and address the needs of their staff.

About the programme

Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such in... (read more)

The aim

To improve patient satisfaction and productivity.

About the programme

In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motivation... (read more)

The aim

To give staff at all levels the confidence and skills to prepare and deliver effective presentations.

About the programme

Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the board. Her first run-through is a disast... (read more)

The aim

To show managers how to maintain the long-term performance of their people by applying necessary discipline.

About the programme

This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more)

The aim

To stimulate creativity as a tool for enhancing an organisation's success.

About the programme

Anyone who needs to challenge the way they think will benefit from this visually stimulating and highly entertaining resource, which is the title programme of the Ideas into action series. Based upon the work of Mark Brown of Innovation Centre Euro... (read more)

About the programme

Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence.  Inspire everyone to be creative, offer suggestions and make improvements: Identify opportunities... (read more)

Joel Barker has always believed the future is something you create, not something that happens to you. In this bold, new program, Innovation at the verge, Barker teaches how to create your own future by finding your next innovation. Through stories and examples, you will learn how to combine your ideas with the ideas of others as you meet at the verge.Getting th... (read more)

Training and Coaching Today has reviewed this resource. Read the review

The aim

To show people how to develop more effective working relationships with... (read more)

The aim

To teach the techniques required for successful negotiating.

About the programme

You need complete confidence, good planning and thorough preparation to negotiate well. Fortunately, these are skills you can acquire and improve. Based on research into effective negotiation techniques, this drama-based programme features a typical negotiation, taking a two... (read more)

The aim

To show the value of embracing and preparing for change.

About the programme

In this thought-provoking meeting starter or ender on change, the legendary Indian-Pacific train journey illustrates that although we are limited to seeing only a small distance in front of us, which is constantly changing, we need to have made a plan to get to where we are going even t... (read more)

The aim

To learn how to use the power of positive persuasion.

About the programme

Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion. This insight... (read more)

The aim

To show that good listeners are people who work easily and effectively with others, whatever their role in the organisation.

About the programme

This engaging drama tackles the issue of listening, reinforcing that it is a vital and often neglected part of a manager's, salesperson's and specialist's role. The manager who does not listen cannot manage:... (read more)

The aim

To learn how to deliver outstanding customer service.

About the programme

Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.... (read more)

The aim

To understand how informal communication at work aids effective management.

About the programme

This energising drama, ideal for all levels of management, has three purposes: flagflying - demonstrating what's important; keeping in touch with what's going on; and making and reinforcing personal relationships. It also explains to managers why informal communication is... (read more)

The aim

To enable people to organise and chair meetings that are more effective and more motivating for those who attend.

About the programme

Suitable for anyone who might be expected to organise and run meetings, this best-selling programme defines the five disciplines that transform a gathering into a professionally run business meeting. In a nightmarish cour... (read more)

The aim

To help managers make their coaching messages more memorable.

About the programme

John Townsend, Europe's leading 'Train the Trainer' guru, uses his skills to help managers with learning and teaching. Using a combination of live action and animation, this programme examines how the memory works and how we learn, what factors affect recall, how to fix... (read more)

The aim

To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.

About the programme

An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged with neglecting the human aspect of his... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppet Meetings: Meeting spoof library 17 Muppet Meeting clips for openers, introduction t... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to four minutes.The Muppet Meetings: Sales and the customer service library Includes the award winning Sell, S... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppets Meeting: The complete set The ultimate collection containing all 42 clips. The DVD is chapterised int... (read more)

The aim

To give staff at all levels the skills to achieve an equitable outcome to any negotiation.

About the programme

Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. The programme de... (read more)

About the programme

Part of the Workplace Excellence Series of documentary case studies. Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these organisations achieve workplace excellence. Learn how to communicate effectively to achieve best results: Promote open and honest commun... (read more)

The aim

To encourage mutual respect within the workplace.

About the programme

This is a visually engaging four-minute launching point to any session on leadership, management training, interviewing, performance appraisals, supervisory training. The programme was originally inspired seven years ago by a mere three lines from a poem, and was more recently... (read more)

The aim

To ensure that managers understand how to use praise within their team so that employees understand that their efforts are appreciated.

About the programme

Not feeling appreciated is top of the list of reasons that people give for wanting to leave their jobs. This programme demonstrates that praising is not a natural gift but a learnable skill and shows the... (read more)

The aim

To enable managers to employ constructive criticism in the right way.

About the programme

Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover th... (read more)

About the programme

Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes. Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues. Their relationship is spinning out of control. Anne takes the lead and sets up an open discussion wher... (read more)

The aim

To give organisations a new perspective when goal-setting and handling change.

About the programme

Lance Armstrong has a unique view on success and achievement. He is a five-time Tour de France winner and a cancer survivor. In this meeting opener, you can learn about the valu... (read more)

About this programmeThis DVD covers persuading, influencing and negotiating skills comprehensively enough to be used on training courses covering just one of these core skills, or on a more general communication skills course. It will equip any employee with the skills needed to get the best possible result out of any situation, and can be applied inside and outside of the workplace.... (read more)

About the programme

An excellent presentation can be the key to achieving personal and organisational goals. This DVD is packed with fresh ideas and techniques that will enliven your training programme and equip any employee to deliver engaging and informative presentations. Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovative tra... (read more)

The aim

To outline a variety of skills and techniques that can be used to deal with difficult situations when receiving feedback.

About the programme

Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people... (read more)

The aim

To arm individuals with the skills to make good, reasoned decisions.

About the programme

More and more people at work are being asked to make decisions for themselves. However, these decisions often need to be made at increasing speed and under pressure. Set in the 'decision lab', this engaging programme uses live action and animation to illustrate Mark Brow... (read more)

The aim

To teach the skills required to write and present an easy-to-read, informative and forward-thinking report.

About the programme

A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. T... (read more)

The aim

To understand and use assertiveness effectively at work.

About the programme

Real assertiveness involves clear yet respectful communication, particularly in the face of stress and conflict. By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively. This insightful drama teaches assertiveness... (read more)

The aim

To adopt the spirit of the dolphin to improve your work and home life.

About the programme

The word ‘spirit’ conjures up many images... think of it as a fundamental emotional and activating principle that determines a person’s character. Then you'll understand The Spirit of the Dolphin. The dolphin is an animal of grace and joy. Its c... (read more)

The aim

To equip people with the confidence to get their views and ideas noticed.

About the programme

The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response – however, this fear is generally exaggerated. With dramatic sequences and subtle humour, techniques of assertive... (read more)

The aim

To ensure team meetings are concise, inclusive and contribute to achieving collective goals.

About the programme

A team briefing is a vital event in every organisation; it tells people what is happening and why. In order to exercise effective leadership, team leaders therefore need to know how to talk to their team. After all, people's attitudes are heavily influe... (read more)

The aim

To help men and women communicate more effectively in the workplace.

About the programme

Imagine how difficult work would be if you spoke a different language than your colleagues! Yet this happens every day-because men and women use different communication styles. These differences, which start in childhood, c... (read more)

The aim

To show how a culture of continuous innovation and improvement can lead to incredible results.

About the programme

Is it possible to revolutionise an industry that's been around for centuries - and even gain huge market share? The answer is a definitive YES, especially if you are OXO Good Grips. Tom Peters takes you into a unique company - one where innovation,... (read more)

The aim

To enable managers to appreciate and use their team's knowledge in the decision-making process.

About the programme

A manager has made some poor decisions - making them himself, rather than using his team's experience. He learns the four stages of professional team decision thinking: asking the right questions, creating a choice of answers, looking at the dangers of... (read more)

The aim

To learn a confident and proactive approach to bad news interviews.

About the programme

Without exception, every manager dreads the situation arising where he or she has to give employees bad news, because telling someone something that will disappoint, anger or upset them is never easy. There is no magic formula to a painless meeting: bad news is bad... (read more)

The aim

To ensure that team members understand when to send emails and what should and shouldn't be sent.

About the programme

This quick four-minute video-based programme sets the stage for discussing how emails can be best used in your organisation. It uses fast-moving images and tongue-in-cheek humour to grab the... (read more)

The aim

To give a perspective on leadership styles required in the 21st century.

About the programme

The documentary programme tells the story of the communicative styles of elephants and the competitive styles of lions and how these relate to the behaviour of the herd and the pride, their relationship with their environment, their relationship with other species, and their... (read more)

If you are looking for a motivational meeting film, then this programme is it! Using high-energy music and film footage from challenging sporting events, Winning will kick-start and motivate every employee to new levels of success. Any sport is a great metaphor for success. In Winning, you will see racing, cycling, high jumping, and mount... (read more)

The aim

To show organisations how to create a culture of "Yes, And".

About the programme

This humorous drama teaches how the basics of improvisation will help your organisation communicate better, build stronger teams, and create a positive work environment. Just like an improv troupe, organisations need to know how to work together when the plan doesn't go as planned.... (read more)

About the programme

This outstanding series created by psychologist Eve Ash, of documentary case study programs was filmed in best practice organisations - an online recruitment business, a travel business, an Australian city government and a school.Meet the managers and staff who provide powerful insights and strategies for business success and staff satisfaction. Find out how these... (read more)