Categories / Communication

The aim

To integrate all individuals into a team by promoting collective understanding.

About the programme

This British version of a world bestseller (based on Rosabeth Moss Kanter's acclaimed work) is an entertaining parable about being different; about being an 'O' among a group of 'X's. It is targeted at groups featuring minorities of all types, in areas such as rac... (read more)

The aim

of this absenteeism training video To help managers tackle absenteeism within their teams.About this absence minded programme Absenteeism is as common as the common cold and it costs UK businesses nearly £11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or exp... (read more)

The aim

To encourage people to achieve results through co-operation and influencing people.

About the programme

No matter how important a new plan or idea is to you, there will always be somebody who disagrees. It's vital that you find a way to work together. This engaging drama sets out the process for working towards a win-win result, concentrating on is... (read more)

The aim

To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.

About the programme

Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)

The aim

To illustrate the key principles of selling using real-life examples.

About the programme

The Apprentice: the training series is a three-part series of programmes based on BBC's The Apprentice, which offers an entertaining way to develop skills in sales, negotiation, teamwork, team leadership and project management that individuals remember forever. Ea... (read more)

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The aim

of this assertiveness training video To show staff what true assertive behaviour... (read more)

The aim

To help people understand how others think and feel by how they behave.

About the programme

The actual words we speak are just one small part of our overall communication to others. Our body language and behaviour convey a huge amount too. This engaging programme, targeted at anyone in a people-facing role, gives a fascinating insight into body language that will... (read more)

The aim

To understand the importance and meaning of body language in the workplace.

About the programme

Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core programme, in this four-part masterclass, uses drama to look at t... (read more)

The aim

To teach staff how to make a sale over the telephone by remembering a few simple steps.

About the programme

A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)

The aim

of the counselling skills training video Learn how to deal with staff whose personal problems are affecting their work.Help your staff acheive a healthy work/life balance With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are lookin... (read more)

About the programme

This programme will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.Scripted by a subject exper... (read more)

About the programme

This collection of small humorous ice breakers focus on key business issues or skills and the mishaps and mayhem that can occur when things go wrong. The complete Hell! Series Bosses from hell! Colleagues from hell! Communicators from hell! Customers services from hell! Customers from hell! Employees... (read more)

The aim

To enable anyone to make effective business presentations.

About the programme

As this total training kit confirms, it's often not just what you say, it's also the way that you say it. Most people have to make presentations at work and many get nervous at the prospect of having to 'perform'. This is a comprehensive, self-contained and flexible training resource... (read more)

The aim

To learn to set and achieve all your goals.

About the programme

The story of Lance Armstrong's recovery from cancer and subsequent multiple victories in the Tour de France is known worldwide. Now, you can use Lance's story to motivate and inspire your employees to face challen... (read more)

About the seriesA powerful series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone. Great session starters to create a positive culture and effective communication.Created by psychologist Eve Ash and comedienne Erin Brown, and featuring a talented group of comedy performers.The series includes the following 16 session... (read more)

The aim

of the appraisal programme To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.Help your managers turn a difficult interview into a positive This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common i... (read more)

The aim

To give people an insight into using emotions to be smarter in the workplace.

About the programme

Dr Daniel Goleman has made groundbreaking discoveries on the emotional mind, believing it can play a key role in determining people's success in their careers. In this compelling and watchable live lecture, he explains why emotion is another measure of intelligenc... (read more)

The aim

To use praise and constructive criticism to achieve better performance.

About the programme

Using feedback is a skill central to the success of any team and its leader. Everybody needs recognition for what they are doing well and guidance when they could be doing better. The main programme and course guide give clear examples and guidelines on how to give... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becom... (read more)

Visit the Fresh FISH! microsite for more on all our FISH! resources including streaming, FISH! Live Learning and merchandise. What do our customers think about FISH!? See their stories. Are you a training consultant? Find out about becoming... (read more)

The aim

To give managers the skills of persuasion, vital for running meetings or trying to influence others.

About the programme

Persuasion is an art that must be learned if the road to agreement is not to be strewn with acrimony or conflict. It's not about being domineering or dismissive, but following a structured approach that accounts for everybody's needs. By listeni... (read more)

The aim

To help you develop commitment to peak performance, both within individuals and throughout teams.

About the programme

In just 3 minutes this stimulating programme will teach individuals in your organisation the five key lessons about being a team player and winning as a team. Its dramatic footage of geese, flying in formation, provides an insight into how to e... (read more)

The aim

To encourage everyone to look at challenges from a new perspective.

About the programme

If meetings and training sessions are an essential part of your organisation, you know the importance of getting off to a good start. If your goal is to get everyone to contribute, this quirky 10 minute programme is the way to achieve it. It will challenge any audience to think r... (read more)

The aim

To learn a more emotionally competent approach to delivering feedback.

About the programme

Giving feedback is something we do day-in, day-out, with our teams and with our peers. It may be informal coaching; it may be a formal performance review. We may even give feedback unconsciously through our body language and other signals. But however we communicate it, fe... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)

The aim

To give anyone who attends meetings the skills to contribute more effectively and deal with even the most awkward colleagues.

About the programme

This two-part series demonstrates how easy it can be to handle the various personalities you encounter in the meeting arena. By preparing yourself better, and knowing how to avoid conflict between participants, mee... (read more)

The aim

To give people the skills to communicate effectively with colleagues and customers.

About the programme

Good communication is a two-way process - you need to put yourself in the other person's shoes, and they need to put themselves in yours! This programme contains practical lessons on to how to achieve this, using the example of two people who work alongside... (read more)

Training video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.

The aim

of the appraisal video To show managers how to understand and address the needs of their staff.Help your managers to conduct appraisal interviews Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and... (read more)

The aim

To improve patient satisfaction and productivity.

About the programme

In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motiva... (read more)

The aim

of the presentation video To give staff at all levels the confidence and skills to prepare and deliver effective presentations.To help you deliver any presentation Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the... (read more)

The aim

To show managers how to maintain the long-term performance of their people by applying necessary discipline.

About the programme

This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more)

The aim

To ensure all staff deliver great customer service by changing their attitude.

About the programme

Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through this process unless they have the right attitude. This drama presents realistic scenes in a shop, an airline call centre, a bank,... (read more)

The aim

To teach the techniques required for successful negotiating.

About the programme

You need complete confidence, good planning and thorough preparation to negotiate well. Fortunately, these are skills you can acquire and improve. Based on research into effective negotiation techniques, this drama-based programme features a typical negotiation, taking a... (read more)

The aim

To show the value of embracing and preparing for change.

About the programme

In this thought-provoking meeting starter or ender on change, the legendary Indian-Pacific train journey illustrates that although we are limited to seeing only a small distance in front of us, which is constantly changing, we need to have made a plan to get to where we are going even t... (read more)

The aim

To learn how to use the power of positive persuasion.

About the programme

Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion. This insight... (read more)

The aim

To show that good listeners are people who work easily and effectively with others, whatever their role in the organisation.

About the programme

This engaging drama tackles the issue of listening, reinforcing that it is a vital and often neglected part of a manager's, salesperson's and specialist's role. The manager who does not listen cannot mana... (read more)

Click here to preview the Digital Learning Book, includes both video extract and exercises. Make Effective C... (read more)

The aim

To give individuals the skills and confidence to plan and make an excellent presentation.

About the programme

Making a presentation to a group of people, even if you know them personally, is a challenge for anyone: for many people it is an ordeal, which they usually approach with anxiety and often fear. This practical and informative programme outlines a four-poin... (read more)

The aim

To understand how informal communication at work aids effective management.

About the programme

This energising drama, ideal for all levels of management, has three purposes: flagflying - demonstrating what's important; keeping in touch with what's going on; and making and reinforcing personal relationships. It also explains to managers why informal communication is... (read more)

About this programmeMaking people redundant can never be an easy task. For some managers it can be very stressful and they experience isolation and hostility on a daily basis. This situation can often go unrecognised and have long-term consequences on their health and performance at work. This12-minute film of emotional testimonies will support... (read more)

The aim

To help managers make their coaching messages more memorable.

About the programme

John Townsend, Europe's leading 'Train the Trainer' guru, uses his skills to help managers with learning and teaching. Using a combination of live action and animation, this programme examines how the memory works and how we learn, what factors affect recall, how to f... (read more)

About the training video To demonstrate that chairing a meeting is not just about getting the procedures right, but also about getting people to work together.Training programme for better meetings An ideal companion to Meetings, bloody meetings, this programme sees a return of the guilty manager, who dreams he is back in court, this time charged wit... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. The Muppet Meetings: Management themes and corporate satire library Includes the Half minute manager, Great moments in business history and Think big... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppet Meetings: Meeting spoof library 17 Muppet Meeting clips for openers, introduction t... (read more)

About the programme

The award winning Muppet Meeting Films are the ideal way to give meetings, conferences and training sessions a lighthearted lift. There are 42 different Muppet Meeting clips available and each lasting up to 4 minutes. The Muppets Meeting: The complete set The ultimate collection containing all 42 clips. The DVD is chapterised int... (read more)

The aim

To give staff at all levels the skills to achieve an equitable outcome to any negotiation.

About the programme

Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. The programme de... (read more)

The aim

To help call-centre staff answer customer enquiries effectively and professionally.

About the programme

Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)

The aim

To encourage mutual respect within the workplace.

About the programme

This is a visually engaging four-minute launching point to any session on leadership, management training, interviewing, performance appraisals, supervisory training. The programme was originally inspired seven years ago by a mere three lines from a poem, and was more recently... (read more)

The aim

To enable managers to employ constructive criticism in the right way.

About the programme

Nobody enjoys being criticised, and few managers relish the prospect of criticising their people - yet it has to be done. Everyone makes mistakes, but no-one should be allowed to go on making the same mistake - and people shouldn't have to wait until an appraisal to discover th... (read more)

This video training resource will... Change the way every person in your organisation approaches appraisals.Help managers get better outcomes from appraisals Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to thin... (read more)

The aim

To give organisations a new perspective when goal-setting and handling change.

About the programme

Lance Armstrong has a unique view on success and achievement. He is a five-time Tour de France winner and a cancer survivor. In this meeting opener, you can learn about the valu... (read more)

About this programmeThis programme covers persuading, influencing and negotiating skills comprehensively enough to be used on training courses covering just one of these core skills, or on a more general communication skills course. It will equip any employee with the skills needed to get the best possible result out of any situation, and can be applied inside and outside of the workplace... (read more)

About the programme

An excellent presentation can be the key to achieving personal and organisational goals. This programme is packed with fresh ideas and techniques that will enliven your training programme and equip any employee to deliver engaging and informative presentations. Scripted by a subject expert and trainer, and with an accompanying trainer's guide, this innovati... (read more)

The aim

To explain the techniques required to get your point across in writing clearly and persuasively.

About the programme

Everyone can improve their written communication skills, even if they're not a natural writer. In this insightful programme, which is ideal for those that find it hard to get started on a written task, Nisha is shown coaching two of her colleagues:... (read more)

The aim

To outline a variety of skills and techniques that can be used to deal with difficult situations when receiving feedback.

About the programme

Not everyone is skilled at giving feedback. This places a greater emphasis on the "seeker" to handle the "giver" in a way that will give the "seeker" what he or she needs. In other words, people... (read more)

The aim

To teach the skills required to write and present an easy-to-read, informative and forward-thinking report.

About the programme

A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. T... (read more)

Learning objectives To explain why many 'people problems' can be attributed to a lack of assertiveness.About this assertiveness training programme This invaluable drama provides a general introduction to assertiveness training at work, and has a wide range of applications for interpersonal skills courses. It is intended for use at all levels, including no... (read more)

The aim

To adopt the spirit of the dolphin to improve your work and home life.

About the programme

The word ‘spirit’ conjures up many images... think of it as a fundamental emotional and activating principle that determines a person’s character. Then you'll understand The Spirit of the Dolphin. The dolphin is an animal of grace and joy. Its c... (read more)

Learning objectives To equip people with the confidence to get their views and ideas noticed.Training for assertiveness The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response – however, this fear is generally exaggerated. With dramatic sequences and subtle... (read more)

Running team meetings Ensure team meetings are concise, inclusive and contribute to achieving collective goals.About this video training resource A team briefing is a vital event in every organisation; it tells people what is happening and why. In order to exercise effective leadership, team leaders therefore need to know how to talk to their team. After all... (read more)

Learning objective To give all staff members the skills to use the telephone effectively in a business context.Effective telephone communication The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills ha... (read more)

Training video objectives To learn a confident and proactive approach to bad news interviews.Dealing with bad news interviews Without exception, every manager dreads the situation arising where he or she has to give employees bad news, because telling someone something that will disappoint, anger or upset them is never easy. There is no magic f... (read more)

The aim

To ensure that team members understand when to send emails and what should and shouldn't be sent.

About the programme

This quick four-minute video-based programme sets the stage for discussing how emails can be best used in your organisation. It uses fast-moving images and tongue-in-cheek humour to grab the attenti... (read more)

The aim

To give a perspective on leadership styles required in the 21st century.

About the programme

The documentary programme tells the story of the communicative styles of elephants and the competitive styles of lions and how these relate to the behaviour of the herd and the pride, their relationship with their environment, their relationship with other species, and their... (read more)

The aim

To show organisations how to create a culture of "Yes, And".Create a positive work environment video This humorous drama teaches how the basics of improvisation will help your organisation communicate better, build stronger teams, and create a positive work environment. Just like an improv troupe, organisations need to know how to work together when the pl... (read more)