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Telephone skills:

  1. Call to order Converting telephone enquiries into sales training video http://www.videoarts.com/product/TP5/Call-to-order http://www.videoarts.com/images/products/TP5.jpg
    The aim
    To teach staff how to make a sale over the telephone by remembering a few simple steps.
    About the programme
    A poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and a less-than-professional attitude. In this humorous drama, a Jack-the-lad t... (read more)
    GBP1,199 NOW GBP649
  2. In the customer's shoes Improve the quality of your customer service http://www.videoarts.com/product/SHOE1/In-the-customers-shoes http://www.videoarts.com/images/products/SHOE1.jpg
    The aim
    To ensure all staff deliver great customer service by changing their attitude.
    About the programme
    Most trainers already teach their people how to deal with customers, whether face to face or on the phone. But it's no good going through this process unless they have the right attitude. This drama presents realistic scenes in a shop, an airline call centre, a bank,... (read more)
    GBP1,199
  3. On the receiving end Making call centres more effective training video http://www.videoarts.com/product/TP6/On-the-receiving-end http://www.videoarts.com/images/products/TP6.jpg
    The aim
    To help call-centre staff answer customer enquiries effectively and professionally.
    About the programme
    Customers who are fatuous, difficult or helpless are every call-centre operator's worst nightmare! However, it often requires more than just a good telephone manner to deal with these types of people: good training is essential. In a fun and friendly way... (read more)
    GBP1,299
  4. Telephone behaviour Bestseller video The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour http://www.videoarts.com/images/products/BEH9.jpg
    Learning objective To give all staff members the skills to use the telephone effectively in a business context.Effective telephone communication The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills ha... (read more)
    GBP1,299