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Rapport:

  1. How to connect in business in 90 seconds or less http://www.videoarts.com/product/HTCB/How-to-connect-in-business http://www.videoarts.com/images/products/HTCB.jpg
    The aim
    To improve the level of customer service and positively impact the bottom line by creating trust and rapport through a genuine connection with customers.
    About the programme
    In less than two minutes, customers make a snap decision about the employee in front of them. In business as well as life, the failure to build trust and rapport can be insurmountable, while... (read more)
    GBP699
  2. How to connect in healthcare in 90 seconds or less http://www.videoarts.com/product/HTCHC/How-to-connect-in-healthcare http://www.videoarts.com/images/products/HTCHC.jpg
    The aim
    To improve patient satisfaction and productivity.
    About the programme
    In less than two minutes, people make a snap decision about the healthcare professional in front of them. In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable. This motiva... (read more)
    GBP699