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Body language:

  1. Body language What the window cleaner saw http://www.videoarts.com/product/BODW1/Body-language http://www.videoarts.com/images/products/BODW1.jpg
    The aim
    To help people understand how others think and feel by how they behave.
    About the programme
    The actual words we speak are just one small part of our overall communication to others. Our body language and behaviour convey a huge amount too. This engaging programme, targeted at anyone in a people-facing role, gives a fascinating insight into body language that will... (read more)
    GBP1,199 NOW GBP649
  2. Body language at work: core programme Non-verbal communication http://www.videoarts.com/product/BODC1/Body-language-at-work:-core-programme http://www.videoarts.com/images/products/BODC1.jpg
    The aim
    To understand the importance and meaning of body language in the workplace.
    About the programme
    Desmond Morris has helped people think increasingly about the messages we send and receive through our bodies, and the very practical body language techniques we can apply at work. The core programme, in this four-part masterclass, uses drama to look at t... (read more)
    GBP1,199 NOW GBP649
  3. Communicating in difficult situations http://www.videoarts.com/product/CDS/Communicating-in-difficult-situations http://www.videoarts.com/images/products/CDS.jpg
    About the programme
    This programme will improve any manager's ability to handle difficult work situations and conversations effectively. Verbal and non-verbal techniques are demonstrated in a variety of scenarios, from dealing with challenging people to communicating bad news, and will be invaluable to participants both inside and outside of the workplace.Scripted by a subject exper... (read more)
    GBP995
  4. Love your customers and Love your difficult customers http://www.videoarts.com/product/LYC1/Love-your-customers http://www.videoarts.com/images/products/LYC1.jpg
    The aim
    To learn how to deliver outstanding customer service.
    About the programme
    Hollywood celebrity John O'Hurley is as much as part of business as he is show business. A spokesman and voice for countless companies throughout the years, he is one of the top corporate motivational speakers in US. The companies in which John is an investor are highly customer service-related.... (read more)
    GBP899