Stephen Tompkinson


Products Per Page
Products View Style
Displaying products 1 - 1 of 1.
1
  1. Complaints and quality management Quality through customer service training video http://www.videoarts.com/product/BEH7/Complaints-and-quality-management http://www.videoarts.com/images/products/BEH7.jpg
    The aim
    To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
    About the programme
    This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)
    GBP1,199 NOW GBP649

1