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The case of the vanishing customers Coping with customer conflict http://www.videoarts.com/product/BEH5/The-case-of-the-vanishing-customers http://www.videoarts.com/images/products/BEH5.jpgGBP1,199
The aim
To help people realise that they can choose which emotions they want to show.About the programme
This humorous drama helps companies to deal more effectively - and enjoy better relationships - with suppliers and internal customers. It is set in the peaceful village of Striving-under-Stress, where emotions are getting in the way of business relationships. Ente... (read more) -
This is going to hurt me more than it hurts you The bad news interview video http://www.videoarts.com/product/INT6/This-is-going-to-hurt-me-more-than-it-hurts-you http://www.videoarts.com/images/products/INT6.jpgTraining video objectives To learn a confident and proactive approach to bad news interviews.Dealing with bad news interviews Without exception, every manager dreads the situation arising where he or she has to give employees bad news, because telling someone something that will disappoint, anger or upset them is never easy. There is no magic f... (read more)
GBP1,199NOW GBP649
