Jennifer Saunders


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Displaying products 1 - 5 of 5.
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  1. How to lose customers without really trying Keeping the customer satisfied http://www.videoarts.com/product/BEH4/How-to-lose-customers-without-really-trying http://www.videoarts.com/images/products/BEH4.jpg
    The aim
    To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
    About the programme
    Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressi... (read more)
    GBP1,299 NOW GBP649
  2. Managing problem people Six case studies in leadership http://www.videoarts.com/product/MPPQ6/Managing-problem-people http://www.videoarts.com/images/products/MPPQ6.jpg
    The aim
    To demonstrate to managers how they can change a problem person into a positive performer.
    About the programme
    This comprehensive six-part set of programmes introduces typical problem people and shows inexperienced managers and team leaders how to deal with them to improve performance. It is an amusing and versatile resource, which can be used to complement or in... (read more)
    GBP1,299 NOW GBP649
  3. The paper chase Cutting back on paperwork video http://www.videoarts.com/product/PAP1/The-paper-chase http://www.videoarts.com/images/products/PAP1.jpg
    The aim
    To show people how to be more organised, efficient and effective in the way they handle paperwork.
    About the programme
    People must control paperwork, not let it control them. This humorous programme illustrates a real and common problem when an office worker, swamped by paper, is convinced she needs it close at hand to do her job, rather than seeing it as a prob... (read more)
    GBP1,299 NOW GBP649
  4. Straight talking The art of assertiveness training video http://www.videoarts.com/product/MBM5/Straight-talking http://www.videoarts.com/images/products/MBM5.jpg
    Learning objectives To equip people with the confidence to get their views and ideas noticed.Training for assertiveness The basic rule of assertive behaviour is honesty. The thing that usually prevents people behaving and speaking with honesty is fear of the response – however, this fear is generally exaggerated. With dramatic sequences and subtle... (read more)
    GBP1,299
  5. Stuck on quality Empowering staff training video http://www.videoarts.com/product/QC2/Stuck-on-quality http://www.videoarts.com/images/products/QC2.jpg
    Learning objectives To create an atmosphere in which everyone can make decisions that will benefit the customer.Empowering for performance In this humorous drama, a company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use thei... (read more)
    GBP1,199 NOW GBP649

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