Edward Petherbridge


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  1. An inside job Meeting internal customer needs training video http://www.videoarts.com/product/JOB1/An-inside-job http://www.videoarts.com/images/products/JOB1.jpg
    The aim
    To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.
    About the programme
    Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)
    GBP1,299 NOW GBP649

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