Hugh Laurie
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Displaying products 1 - 10 of 10.
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An inside job Meeting internal customer needs training video http://www.videoarts.com/product/JOB1/An-inside-job http://www.videoarts.com/images/products/JOB1.jpg
The aim
To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.About the programme
Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)GBP1,299NOW GBP649 -
How to lose customers without really trying Keeping the customer satisfied http://www.videoarts.com/product/BEH4/How-to-lose-customers-without-really-trying http://www.videoarts.com/images/products/BEH4.jpg
The aim
To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.About the programme
Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressi... (read more)GBP1,299NOW GBP649 -
I'd like a word with you The discipline interview training video http://www.videoarts.com/product/INT9/Id-like-a-word-with-you http://www.videoarts.com/images/products/INT9.jpgGBP1,299
The aim
To show managers how to maintain the long-term performance of their people by applying necessary discipline.About the programme
This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more) -
It's your choice Selection skills for managers training video http://www.videoarts.com/product/INT8/Its-your-choice http://www.videoarts.com/images/products/INT8.jpgGBP1,299
The aim
To provide managers with all the necessary skills to conduct an effective recruitment interview.About the programme
A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable... (read more) -
Performance review: Every appraisees dream Bestseller video A new approach to appraisals http://www.videoarts.com/product/AV3/Performance-review:-Every-appraisees-dream http://www.videoarts.com/images/products/AV3.JPG
The aim
To change the way every person in your organisation approaches appraisals.About the programme
Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new, more positive way.In two distinct parts... (read more) -
Performance review: Every manager's nightmare Bestseller video A new approach to appraisals video http://www.videoarts.com/product/INT12/Performance-review:-Every-managers-nightmare http://www.videoarts.com/images/products/performance_review_web.jpgGBP1,299
The aim
To change the way every person in your organisation approaches appraisals.About the programme
Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews in a new, more positive way. In t... (read more) -
Talking to the team How to run a team meeting http://www.videoarts.com/product/TEAM1/Talking-to-the-team http://www.videoarts.com/images/products/TEAM1.jpg
The aim
To ensure team meetings are concise, inclusive and contribute to achieving collective goals.About the programme
A team briefing is a vital event in every organisation; it tells people what is happening and why. In order to exercise effective leadership, team leaders therefore need to know how to talk to their team. After all, people's attitudes are heavily infl... (read more)GBP1,299NOW GBP649 -
When can you start? The complete recruitment process http://www.videoarts.com/product/INT5/When-can-you-start http://www.videoarts.com/images/products/INT5.jpg
The aim
To enable interviewers to follow a logical route towards making a good recruitment decision.About the programme
This humorous drama, using real-life scenarios, shows a logical sequence of events for getting the right person for the job, which begins long before the interview process. The first step is investigating what the job entails and the ski... (read more)GBP1,199NOW GBP649 -
Who sold you this, then? Bestseller video Effective after-sales service training video http://www.videoarts.com/product/MIP5/Who-sold-you-this,-then http://www.videoarts.com/images/products/MIP5.jpgGBP1,299
The aim
To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.The effective after-sales service video Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business - the products he s... (read more) -
You'll soon get the hang of it Bestseller video The techniques of one-to-one training http://www.videoarts.com/product/TW2/Youll-soon-get-the-hang-of-it http://www.videoarts.com/images/products/TW2.jpgGBP1,299
The aim
To explain how to teach people in your care how to do a job.About the programme
This highly watchable, programme on the techniques of one-to-one training is written and presented by Hugh Laurie. It looks at both the theory and practice of training in a typically humorous and memorable fashion. Introducing a variety of scenarios - in a warehouse, an of... (read more)
