Hugh Laurie


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Displaying products 1 - 10 of 11.
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  1. An inside job Meeting internal customer needs training video http://www.videoarts.com/product/JOB1/An-inside-job http://www.videoarts.com/images/products/JOB1.jpg
    The aim
    To demonstrate why and how people throughout a customer-facing organisation must put internal customer care into practice.
    About the programme
    Everyone in an organisation forms part of a 'customer-service chain', starting from dealing with customers, and going right through the business. In this programme, an investigator is called in to a hotel to investigate... (read more)
    GBP1,299 NOW GBP649
  2. Demanding customers Bestseller video Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers http://www.videoarts.com/images/products/CRIP5.jpg
    The aim
    of the customer service training video Learn how to satisfy even the most demanding customers.Help make your customer care PERFECT This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they fa... (read more)
    GBP1,299
  3. How to lose customers without really trying Keeping the customer satisfied http://www.videoarts.com/product/BEH4/How-to-lose-customers-without-really-trying http://www.videoarts.com/images/products/BEH4.jpg
    The aim
    To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
    About the programme
    Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressi... (read more)
    GBP1,299 NOW GBP649
  4. I'd like a word with you The discipline interview training video http://www.videoarts.com/product/INT9/Id-like-a-word-with-you http://www.videoarts.com/images/products/INT9.jpg
    The aim
    To show managers how to maintain the long-term performance of their people by applying necessary discipline.
    About the programme
    This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more)
    GBP1,299
  5. It's your choice Selection skills for managers training video http://www.videoarts.com/product/INT8/Its-your-choice http://www.videoarts.com/images/products/INT8.jpg
    The aim
    To provide managers with all the necessary skills to conduct an effective recruitment interview.
    About the programme
    A selection interview is a bit like detective work. Suspects must be eliminated until the right person is found, whether from inside or outside the organisation. Making the right selection choice means knowing the budget was spent well, a valuable... (read more)
    GBP1,299

  6. Performance review: Every appraisee's dream Bestseller video A new approach to appraisals http://www.videoarts.com/product/AV3/Performance-review:-Every-appraisees-dream http://www.videoarts.com/images/products/AV3.JPG
    Appraisal trainingChange the way every person in your organisation approaches appraisals.Help employees think about appraisals in a positive wayEvery organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to think about reviews... (read more)
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  7. Performance review: Every manager's nightmare Bestseller video A new approach to appraisals http://www.videoarts.com/product/INT12/Performance-review:-Every-managers-nightmare http://www.videoarts.com/images/products/performance_review_web.jpg
    This video training resource will... Change the way every person in your organisation approaches appraisals.Help managers get better outcomes from appraisals Every organisation has a different kind of performance review system. Even so, the reaction to reviews is often the same - one of horror. Performance review sets out to encourage individuals to thin... (read more)
    GBP1,299
  8. Talking to the team How to run a team meeting http://www.videoarts.com/product/TEAM1/Talking-to-the-team http://www.videoarts.com/images/products/TEAM1.jpg
    Running team meetings Ensure team meetings are concise, inclusive and contribute to achieving collective goals.About this video training resource A team briefing is a vital event in every organisation; it tells people what is happening and why. In order to exercise effective leadership, team leaders therefore need to know how to talk to their team. After all... (read more)
    GBP1,299 NOW GBP649
  9. When can you start? The complete recruitment process http://www.videoarts.com/product/INT5/When-can-you-start http://www.videoarts.com/images/products/INT5.jpg
    Learning objectives To enable interviewers to follow a logical route towards making a good recruitment decision.Video training for interviews and recruitment This humorous drama, using real-life scenarios, shows a logical sequence of events for getting the right person for the job, which begins long before the interview process. The first step... (read more)
    GBP1,199 NOW GBP649
  10. Who sold you this then? Bestseller video Effective after-sales service training video http://www.videoarts.com/product/MIP5/Who-sold-you-this-then http://www.videoarts.com/images/products/MIP5.jpg
    Learning objectives To help service staff appreciate the skills required to satisfy customers and represent the business in a professional light.The effective after-sales service video Charlie, a service repair man, is called out to a number of typical service scenarios, but on each occasion he manages to criticise everything that's important to his business -... (read more)
    GBP1,299

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