Chris Langham
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Telephone behaviour Bestseller video The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour http://www.videoarts.com/images/products/BEH9.jpgLearning objective To give all staff members the skills to use the telephone effectively in a business context.Effective telephone communication The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills ha... (read more)GBP1,299
