Stephen Fry


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  1. How to lose customers without really trying Keeping the customer satisfied http://www.videoarts.com/product/BEH4/How-to-lose-customers-without-really-trying http://www.videoarts.com/images/products/BEH4.jpg
    The aim
    To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.
    About the programme
    Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressi... (read more)
    GBP1,299 NOW GBP649
  2. Managing problem people Six case studies in leadership http://www.videoarts.com/product/MPPQ6/Managing-problem-people http://www.videoarts.com/images/products/MPPQ6.jpg
    The aim
    To demonstrate to managers how they can change a problem person into a positive performer.
    About the programme
    This comprehensive six-part set of programmes introduces typical problem people and shows inexperienced managers and team leaders how to deal with them to improve performance. It is an amusing and versatile resource, which can be used to complement or in... (read more)
    GBP1,299 NOW GBP649

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