Rebecca Front


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  1. Behavioural interviewing Bestseller video Taking the guesswork out of recruitment training video http://www.videoarts.com/product/INT13/Behavioural-interviewing http://www.videoarts.com/images/products/INT13.jpg
    Training and Coaching Today has reviewed this resource. Read the review
    The aim
    of this recruitment training video To use the concept of 'behavio... (read more)
    GBP1,299
  2. Demanding customers Bestseller video Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers http://www.videoarts.com/images/products/CRIP5.jpg
    The aim
    Learn how to satisfy even the most demanding customers.
    About the programme
    This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This... (read more)
    GBP1,299
  3. Telephone behaviour Bestseller video The rules of effective communication http://www.videoarts.com/product/BEH9/Telephone-behaviour http://www.videoarts.com/images/products/BEH9.jpg
    The aim
    To give all staff members the skills to use the telephone effectively in a business context.
    About the programme
    The telephone is at the heart of business communication. But because people use the phone so much at home, they assume they have the skills to use it at work. This is not the case, and good business telephone skills have to be learned. This engaging, amus... (read more)
    GBP1,299

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