Dawn French
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Displaying products 1 - 10 of 19.
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The balance sheet barrier Bestseller video The basics of business finance training video http://www.videoarts.com/product/FIN7/The-balance-sheet-barrier http://www.videoarts.com/images/products/FIN7.jpgGBP1,299
The aim
of this business finance training video To enable managers to appreciate how key financial statements are calculated and how they are used.About this finance essentials programme The light-hearted approach of this world-famous programme helps take the fear out of financial documents and complex concepts and, although accounts might never become a manager'... (read more) -
Complaints and quality management Quality through customer service training video http://www.videoarts.com/product/BEH7/Complaints-and-quality-management http://www.videoarts.com/images/products/BEH7.jpg
The aim
To demonstrate the value of addressing the causes of customer complaints to improve the quality process.About the programme
This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)GBP1,199NOW GBP649 -
Demanding customers Bestseller video Customer care made PERFECT training video http://www.videoarts.com/product/CRIP5/Demanding-customers http://www.videoarts.com/images/products/CRIP5.jpgGBP1,299
The aim
Learn how to satisfy even the most demanding customers.About the programme
This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash. This... (read more) -
The dreaded appraisal Bestseller video Both sides of the appraisal interview video http://www.videoarts.com/product/INT7/The-dreaded-appraisal http://www.videoarts.com/images/products/INT7.jpgGBP1,299
The aim
To ensure managers conduct positive appraisals that focus on staff motivation and business effectiveness.About the programme
This best-selling learning resource illustrates the techniques required for effective appraisal interviewing. It starts by introducing three common interviewee styles that are difficult for managers to deal with. ... (read more) -
The dreaded appraisal: The appraisee preparation programme Bestseller video http://www.videoarts.com/product/AV1/The-dreaded-appraisal:-The-appraisee-preparation-programme http://www.videoarts.com/images/products/AV1.jpgThe appraisee preparation programme aims to help staff prepare for appraisals. This 3 minute video looks at ‘Shy Sharon’, ‘Touch Tracey’ and ‘Aggressive Alan’ and what they should expect of the appraisal and how they can achieve their objections. This programme is also included with The dreaded appraisal... (read more)
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How am I doing? Bestseller video The perfect appraisal interview training video http://www.videoarts.com/product/INT10/How-am-I-doing http://www.videoarts.com/images/products/INT10.jpgTraining video available in Chinese, Cantonese and Mandarin. Dubbed and subtitled versions.GBP1,299
The aim
To show managers how to understand and address the needs of their staff.About the programme
Appraisal interviews offer managers a golden opportunity to identify problems and opportunities, motivate staff and improve performance. But beware! The mishandling of such in... (read more) -
How to lose customers without really trying Keeping the customer satisfied http://www.videoarts.com/product/BEH4/How-to-lose-customers-without-really-trying http://www.videoarts.com/images/products/BEH4.jpg
The aim
To ensure anyone dealing with customers learns the basic techniques for achieving customer satisfaction.About the programme
Customers can be trying – and not all of them are necessarily pleasant. But it is vital to treat them all as personal guests, making them welcome and indulging their whims. In various realistic scenarios, staff resort to aggressi... (read more)GBP1,299NOW GBP649 -
I wasn't prepared for that Bestseller video Overcoming the fear of making presentations training video http://www.videoarts.com/product/PRES3/I-wasnt-prepared-for-that http://www.videoarts.com/images/products/PRES3.jpgGBP1,299
The aim
To give staff at all levels the confidence and skills to prepare and deliver effective presentations.About the programme
Originally quite comfortable with the thought of submitting a written report on an office relocation, a young executive is panic-stricken when she's told that she has to present it in person to the board. Her first run-through is a disast... (read more) -
I'd like a word with you The discipline interview training video http://www.videoarts.com/product/INT9/Id-like-a-word-with-you http://www.videoarts.com/images/products/INT9.jpgGBP1,299
The aim
To show managers how to maintain the long-term performance of their people by applying necessary discipline.About the programme
This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more) -
If looks could kill Bestseller video The power of behaviour http://www.videoarts.com/product/BEH10/If-looks-could-kill http://www.videoarts.com/images/products/BEH10.jpgGBP1,299
The aim
To ensure customer-facing staff learn how their behaviour can be used to improve customers' attitudes, and create new sales opportunities.About the programme
How people behave when dealing with customers or colleagues can determine the success or failure of each interaction. In this spoof detective case, a customer is driven to distraction by the careless b... (read more)
