Charlotte Coleman


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  1. Complaints and quality management Quality through customer service training video http://www.videoarts.com/product/BEH7/Complaints-and-quality-management http://www.videoarts.com/images/products/BEH7.jpg
    The aim
    To demonstrate the value of addressing the causes of customer complaints to improve the quality process.
    About the programme
    This witty programme makes it painfully obvious that there is only one thing worse than a problem which leads to a dissatisfied customer - and that's a problem that crops up repeatedly because no-one has attempted to solve the underlying iss... (read more)
    GBP1,199 NOW GBP649
  2. Team spirit? How to be an effective team member training video http://www.videoarts.com/product/TEAM2/Team-spirit http://www.videoarts.com/images/products/TEAM2.jpg
    Learning objectives To enable people to see themselves as part of the team, not just as individuals.About the training video People who have their own job to do often fail to see themselves as part of a team. Team spirit? is a light-hearted, but high-impact way of showing them the importance of teamwork. Its engaging, humorous, and realistic format exami... (read more)
    GBP1,299 NOW GBP649

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