Jesse Birdsall
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I'd like a word with you The discipline interview training video http://www.videoarts.com/product/INT9/Id-like-a-word-with-you http://www.videoarts.com/images/products/INT9.jpgGBP1,299
The aim
To show managers how to maintain the long-term performance of their people by applying necessary discipline.About the programme
This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual reb... (read more) -
No complaints? Complaints and the customer training video http://www.videoarts.com/product/BEH6/No-complaints http://www.videoarts.com/images/products/BEH6.jpg
The aim
To show people how to handle complaints well and help prevent them from recurring in the future.About the programme
Research shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with five disti... (read more)GBP1,299NOW GBP649
